If you are looking to populate the Assignment group based on the old short descriptions and descriptions. This article will help you with complete steps. Note: Predictive Intelligence solutions can not train on PDI. Plugin required: Predictive Intel...
Hi Community, OverviewWhile working on a customization, I added two new date fields to a ServiceNow table. When I tried to query the table using these fields with range conditions, I encountered the following error: "Part of the query has been ign...
ServiceNow Flow Designer is one of the most powerful no-code/low-code automation tools available on the platform. It enables process automation across applications without writing complex scripts, while still offering the flexibility to incorporate s...
Last week, I was looking through some old code and realized just how much extra weight we often put on our server calls. Let’s break down the "Wrong" vs. the "Right" way to handle GlideAjax so your instances stay fast and your code stays clean. The...
Problem:ServiceNow OOB provides subscription usage module which allows users to see usage of their allocated roles, licenses. This is great for managing license and proactively take actions for license allocation. But, There is no OOB way which tel...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, I've written a ton of Instance Scan Checks, all working nicely... only one thing... those false positives on commented code. Arghh ! Feel the same pain?No wo...
Start Date Validation : On Change Client Script : function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } if (g_form.getValue('start_date') != '') { var dFormat = g_user_date_format; var tFormat = g_us...
ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...
A ServiceNow platform requires an effective governance body. Of course, every organization has its own ways to structure, staff, and organize its governance body. This article outlines activities and responsibilities of the constituents of a governan...
In Agile development within ServiceNow, visibility is key. Our team uses Agile Development and the Agile Board to manage and prioritise work - but manually keeping labels in sync with the story status became a hassle. To solve this I found this Se...
Creating High‑Quality Runbooks: Your Blueprint for Safe, Repeatable, Production‑Ready Deployments In every complex implementation, no matter how skilled your team is or how mature your processes are, one truth remains: Deployments succeed or fail ba...
You can build a REST Message that returns data, see a nice HTTP 200, and still ship an integration that fails in production. That’s the gap many ServiceNow teams run into: you can make the API call work, but you can’t keep the integration reliable, e...
Hi All, Today I have found an amazing undocumented API that outputs all logged-in user group sys_id(s). You can use this to reduce the amount of scripting You can try this in your Background script gs.print(gs.getUser().getMyGroups()) Output : Re...
If you’ve ever wondered why a ServiceNow field behaves “fine” on one form but feels broken in another, you’re usually looking at a Dictionary issue, not a random UI quirk. Start here with the live demos, then come back to connect the dots: T...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While looking for ways to be more efficient in my content creation, I caught myself thinking: "If only I could automatically post on LinkedIn..." LinkedI...
Introduction In this article I describe the outline of "a mature development and deployment process". At its core is the idea to go away from update sets to deploying application versions - hence to get away from "deploying stories" towards "deployin...
Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...
In this article we will look at how we can create favorites in the service portal. To do this we need to build the following: Widget to mark pages as a favoriteWidget to list the favoritesPortal page to display the list of favoritesHeader menu to lis...
How to Set Up Tested Jira to ServiceNow Bi-Directional Integration with Webhooks: Triggered by Jira Issue Creation or Comments - A Practical Use Case I’ve recently tested and successfully implemented Jira to ServiceNow bi-directional integration in m...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about hiding attachments and making attachments mandatory for Catalog Items on the Service Portal. Sharing this bec...
LisaLatour
ServiceNow
