ServiceNow CyberArk Integration Steps to follow The MID Server obtains the credential identifier from the instance, and then uses a customer-provided JAR file to resolve the identifier from the repository into a usable credential. Note: Customer ...
Hi All, Today I have found an amazing undocumented API that outputs all logged-in user group sys_id(s). You can use this to reduce the amount of scripting You can try this in your Background script gs.print(gs.getUser().getMyGroups()) Output : Re...
Enhancing Task Management with the Reminder Feature in ServiceNow Introduction Managing multiple tasks effectively in ServiceNow can be challenging, especially when handling long-running changes, incidents, or other task-related activities. To prev...
Hi All, I hope you're doing great. In this tutorial, we will look into ServiceNow custom action in flow designer. This is the third chapter of the ServiceNow Flow Designer Series. In this ServiceNow tutorial, we will try to understand What is Servic...
The Application We uploaded our new application Automatic Group Member Management to the ServiceNow Share. The app can be used to handle group memberships automatically based on certain conditions. The conditions can be either based on a user (e.g. D...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...
Hello, ServiceNow and Azure DevOps enthusiasts! In today’s article, I will walk you through how to integrate ServiceNow with Azure DevOps using REST APIs to automatically create work items in Azure DevOps when incidents are raised in ServiceNow. This...
Let's say there is a need to show a list of groups (on Service Portal) in which the selected user (via Reference Variable) is either a member or manager. The records in that list should be clickable and they should redirect to a group record in a ne...
I have been looking through the WIKI/community and it seems like people are very much in dark when it comes to dependent variables in Catalog Items (service Catalogs). There are actually two ways /scenarios to achieve this: Dependent variables on t...
The ServiceNow Service Portal provides a highly customizable interface for catalog items and record producers. One common customization request is to hide or rename the Submit and Save as Draft buttons based on specific conditions. In this blog, I’ll...
We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...
Entity View Action Mapper (EVAM) is a powerhouse for showing dynamic data in ServiceNow's Next Experience. While the out-of-the-box (OOB) components like now-card-evam-record are useful, you'll inevitably face a scenario where you need a unique look ...
< Previous Article Next Article >Authenticating with Azure // Microsoft Graph API IntegrationHub Data Retrieval Introduction The great thing about ServiceNow is that there are n+1 ways of doing something which allows for creative solutions. The ri...
Glide Script To Identify Excessive Record Updates by Users This article provides a method to pinpoint which users are excessively updating the same record, leading to potential performance issues due to the overflow of the sys_journal_field table wit...
After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...
How to Keep URL Fields Unlocked by Default in ServiceNow Forms Ever clicked on a locked URL field in a ServiceNow form, only to realize you need to manually unlock it just to add a value? It’s a small inconvenience—but one that developers and users...
We’ve all been there. You need a quick lookup, so you reach for getReference(). It works… until the form slows down and the complaints start piling up. I still remember the day I leaned a little too hard on getReference(). It was a new onboarding ...
For the longest time, the go-to method for copying attachments across various records in ServiceNow has been business rules utilising the GlideSysAttachment class. But this approach usually backfires when we try to copy attachments bi-directionally, ...
We can get all the functions created in the protected script include using below code. var instance=new scriptIncludeName(); /**name of script include**/ var list=[]; for(var prop in instance){ gs.info(prop); var temp=instance[prop] instance...
Introduction:SLA management is at the heart of effective service delivery, yet many organisations struggle to connect their contractual obligations with the actual services they provide. In ServiceNow, this challenge can be addressed by linking the s...
Lisa Latour
ServiceNow
