Approvals and Catalog tasks are not getting refreshed while using Flow designer

[Community Alums]

Hi All,

I am facing an issue with flow designers.
We have created a flow for a catalog item using flow designer. 
An approval is being triggered and once it is approved a task should be generated.

But when we approve the RITM, page is refreshed but Catalog Task related list is not refreshed, we have to refresh it manually to see the catalog tasks

Also, if the approvals triggered are for 2 users and 1 approves then the approval list is not getting refreshed immediately to mark the other user's approval as 'No longer required'

These is either a lag of few minutes or manual refresh is being required for both the related list.

Please help me with any workaround or suggestions.

[dgarad · Accepted solution]

Hi @Community Alums 

Modified your tiger condition as below.

Thanks

[Community Alums]

Thank you, It is working now by following this approach.

[Aniket Bhanse]

Hi @Community Alums 

This is an unusual behavior possibly could be caused by below reasons:

1) Check the number of records in the sc_task table. If it is huge, please try deleting some records in DEV instance and then check

2) Is this specific to only one catalog item? Please create a new catalog item for Testing purpose in the same instance and attach a flow with the same approval and Task creation. Check if the issue arises in this new catalog item as well.

3) Are you using an admin user while testing? And is there any Before Query Business rule running on the sc_task table, please check.

Thank you