How to edit the quick actions buttons in Source to Pay Workspace
Hi,Is there any way to edit this quick actions button in source to pay workspace without using ui builder?
Forum Posts
Full Scan Stuck at Loading
Hello Everyone, I'm trying to run a Full Instance Scan but It eternally gets stuck at Loading. I check progress workers but nothing is stuck, I tried other users and even going suite by suite but nothing as soon As I start a Scan it gets stuck at Loa...
Why it's taking too long to load the PDI
I was unable to access my PDI because it showed the error message "Error upgrading to Australia Patch 2". I then tried to reset and wipe the instance. Around 10:20 AM, I received an email stating that my instance was ready. However, it has now been m...
Instance dev201879 stuck on 'Developer Instance is undergoing unscheduled maintenance' for a month
Instance dev201879 stuck on 'Developer Instance is undergoing unscheduled maintenance' for a month. Is there a way to fix this without releasing the instance and requesting a new one? Thanks,Joe..
Resolved! pdi issue
Hi everyone,I need some help regarding my ServiceNow Personal Developer Instance (PDI).It has been around 10 days since I requested my PDI, but I still haven't received access. I have been waiting and checking regularly, but there has been no update ...
Employee Onboarding assignment not using HRSD
I am working on a ServiceNow Employee Onboarding use case using Service Catalog + Flow Designer.Can someone please help me with this requirement. Atttahced is the requirement im trying to do from my end
Incident and reassignment
Does anyone do this? Is it a good idea? We have a new ServiceDesk keen on incident metrics, especially if they pertain to them. We are looking for a way to capture the reason for an incident to be re-assigned. Perhaps it's a field on the incident f...
Make Multiple Selections
Hello, I have a form with a field titled "Who does this server belong to?", the field has a drop down list with three choices: "NTT", "TCS" or "Local IT". I want the user to be able to select one, two or all three of the choices. When I created the...
Inconsistency in Knowledge Article Workflow Field After Upgrade
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Want to keep the latest record for each user and delete the other records from the table
There is one custom table where 10M+ records exist and there are multiple records for each user.So, want to keep only the latest record for each user and delete the other records from that table. Solution I am thinking of -1. Need to get the sys id o...
Azure OAuth Refresh Token Not Renewing Automatically
Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...
Enabling "Edit using old editor" & "Edit using improved editor" in Knowledge Article Classic Editor
How can I enable the "Edit using old editor" & "Edit using improved editor" in Knowledge Article's Classic Editor. I looked around and someone said they were able to enable / disable it by turning off a client script, but I can't seem to find it. Any...
Need to introduce withdraw case button on service portal
Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...
Service Catalog: Citizen Developer training
Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...
Resolved! Update Source Connection Failing After Basic Authentication Security Changes (401 Error)
Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...