when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh
when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh
Forum Posts
How to Create Your Own Dynamic Filter Option in ServiceNow
Dynamic Filter Options allow you to use JavaScript logic in filters instead of hard-coded values. This is very useful when filter results should change based on the logged-in user or business logic. step 1)Create a Script Include that returns an arra...
Email notification firing multiple times when updating Multi-Row Variable Set (MRVS) in RITM
Hi everyone,I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).The Workflow: When the form is initially submitted, an email is sent to...
How to block catalog submission if portal attachment CSV is invalid?
Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...
How to get the approver details once who approved the request in Flow designer.
Hi, We have a requirement to display approver details in an sc_req_item report. However, when using a database view to join approval data, we are unable to retrieve catalog variables. Since the business expects approver details, catalog variables, a...
What is the best away to accomplish shared MFA with the ServiceNow admin account?
We have a requirement that MFA be enabled on local accounts, and this included the primary admin account (System Adminstrator).The issue I'll expect we'll run into is one person will have to register MFA with their authenticator app, thus being the "...
Resolved! UI builder - How can i get these tabs configured in Ui builder
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
Need Option to Link Existing Case to an Incident
Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...
Last 3 months date ranges in Platform analytics filter
Hello Community, I'm working with Problem Management Platform Analytics, which includes an interactive filter to apply queries based on the Opened date. When selecting the "Last 3 Months" option, the system returns a date range of 01‑10‑2025 to 31‑01...
Make change template fields read only
Hi everyone!I have a requirement to make some fields in the Change property read-only.I've already managed to do most of the work by including them in the "Standard Change Properties".However, there are two fields that I'm having trouble with, even t...
Resolved! Glide Date and Time APIs
Hello all,I wanted to know does glide date and time are server or client based or can be used in both? I don't understand it straight forward like g_form or glide record APIs!!Also do we have OOTB script include or utils which can extract date, day, ...
Resolved! add "preview this record" to location on incident record
How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...
For ServiceNow Powershell script Action How can we mask App Registration Secret on Server?
For ServiceNow Powershell script Action How can we mask App Registration Secret on Server? We have App Registration stored in variables.How can we mask it in Powershell script Action.
Google Maps - Business Rule to Populate Latitude & Longitude is not working
Has anyone recently enabled the Google Maps Plugin? We recently obtained an API Key from Google, turned on the Business Rule: get_lat_long & activated the Scheduled Job: Process Geocoding Request. The Business Rule is not populating the lat & long ...
Resolved! Prevent Delegate From Approving Their Own Requests
We recently had a situation which we would like to try to prevent going forward, and are not sure the best way of preventing it. Many times, a manager will designate someone under them as their delegate (for approvals) while they are out-of-the-offi...
