Hi,Need help related to Approval Delegation and would appreciate your guidance on the best approach. Current BehaviorUsers can configure delegates using the User Delegates (sys_user_delegate) table.When an approval is generated, ServiceNow checks the...
Hi Everyone,I need some help with a requirement related to Service Offerings and Catalog Items.I have a requirement where I need to associate a Service Offering with a Catalog Item in the Maintain Items (sc_cat_item) table. I noticed there is an out-...
Hello!Subject pretty much says it all. I am creating RRPs in Service Bridge and I want to show or hide some of the fields based on the value selected in a Remote Choice Definition.However I can't use a UI policy as the RCD doesn't appear in the condi...
When a task is created by an itil user that can read/write the task form but as soon as that form is saved, it becomes read only.I've looked at Business Rules, client scripts, and ACLs.I believe this to be an ACL issue.I have a create ACL on task.non...
Hi, I want to build LDAP Server filter condition based on an RDN and Filter condition from multiple OUs using only one filter condition. I tried RDN: OU=User Accounts,DC=abc,DC=xyz,DC=org and filter: (&(objectClass=user)(objectCategory=person))OU 1: ...
Hello, is it possible to validate the number of rows in an Excel file attached through an attachment variable? For example, if the file contains more than 10 rows, prevent the request from being submitted. var ExcelAttachmentValidator = Class.create(...
Hi Community Team,I was reviewing the ServiceNow Custom Table Guide and came across the following exemption for custom table licensing:2.2.1 Many-to-Many Tables: Many-to-many tables that are registered in the m2m_table field in the sys_m2m table. Th...
What are the OOB applications I should cover before start working on the Quote application in ServiceNow. I will be creating quotes form the CSM/FSM workspace, modifying the existing OOB application. I need to know how quote moves from one stages t...
Hi everyone,I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that porti...
Hello. When our end users need help from the HR Department, they fill out Record Producers. Most of the fields/answers entered get crammed into the Long Description of the resulting Case Record. The problem we have is that first, the HR Agents nee...
Hi Everyone, We have Health scan recommendation to change the glide.angular.legacy system property from true to false.I have reviewed the official documentation and understand why ServiceNow recommends disabling the legacy AngularJS behavior security...
Hello, Apologies in advance if this is the wrong forum, but how can i reach the right folks to look into a reclaimed PDI (i no longer have access) but for some reason is still online (URL active) and has since been configured to run scheduled jobs wh...
Hi Community,I’m working on a customization in Service Operations Workspace for the Incident table.I need to replace/customize the Reject Major Incident Candidate action with a custom modal/popup. I do not want to modify the OOTB implementation direc...
Hi We tested the following script and it worked fine then: var currentDate = new GlideDateTime();// Set the date to the first day of the next monthcurrentDate.addMonths(1);currentDate.setDayOfMonth(1);// Subtract one day to get the last day of the cu...
Since the upgrade to Zurich, I am unable to MFA using my windows pin and I had not setup another MFA option. I know the password on the admin account (and I have recently reset it which did not help), so I wondered if it is possible to reset the MFA ...