How to get to this place Create Incident ATF
Hi,I am trying to know how i can get to this screen in ATF. I am not interested in create a form or record insert, but i want to get here. Kindly help. RegardsSuman P.
Forum Posts
Article [3] : Understanding ServiceNow Scripting: Learning Through CAD Questions
The purpose of learning is not just to get the right answer, but to explore and understand things deeply. While preparing for the CAD certification, I came across a few interesting scripting questions. Instead of just getting the answers, I decided t...
Replace ESS Virtual Agent Icon with ESC CLX Chat Branding
We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...
ATF -Unable to open assessment record with questionaries template view, its opening in classic view
I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...
Issue: Background image in Service Portal container not visible on tablet and mobile.
Hello!I am working on a ServiceNow Service Portal page and using a container with a background image (no custom CSS or code).The background image displays correctly in desktop preview, but it is not visible in tablet and mobile views.
How to send the additional comments/work notes to JIRA Reply to customer/Internal comments
Hello Team, I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira to ServiceNow, but I’m unable to push comments/work ...
To show catalog variables at the time of approval on esc portal
Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...
How to close/resolve an incident using an inbound email
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
How to Restrict Add and remove button of MRVS in Workspace
I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?
Resolved! Where to configure participant recommendations for MS Teams conference calls in SOW
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
for loop action + wait conditino
i have created multiple catalog tasks using for loop and the wait condition is off so that it would first create the catalog tasks and won't wait till the state is closed but after creating all the tasks at once i would like to wait for all the tasks...
Resolved! Catalog item variable set still showing after UI policy creation
I've created a variable set for fields that are only supposed to be visible for the various SC tasks of a catalog item. The set currently only has two fields. I've created a UI policy to hide the variable set, but those two fields are still visible w...
How should the header be configured in the generative AI custom LLM Transformer?
I configured a generic large language model (LLM) connector, but for the Authorization part in the header, I have to either set it as a fixed value or use a script to query. I believe that after the authentication has been configured, there should no...
CMDB Data Manager Certification Policy
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
