Hi,Is it possible to add a button inside the dashboards? In the best-case scenario, the button would be displayed on the 'List of items' tab (I’ll have 6 other tabs as well) or maybe somewhere on the 'Cases' dashboard.The button should generate a lis...
I have a piece of development work here is the context:DescriptionAs an administrator I want to ensure ‘Scheduled’ change records automatically move to ‘Implement’ when Planned Start Date is reached during a ServiceNow upgradeAcceptance CriteriaDurin...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
Hi all, After installing AI control tower i just created some of use cases related to AI system, AI model etc.Now when i'm clicking on the Risk and compliance tab the data is not showing. attaching screenshot.any tutorial or any post would help how t...
Hello , We have this comments field which is of Journal input type on form, with this field we communicate with end users, Currently this field is not useful to send clickable links, just the text could be sent but sometimes we would need to send the...
Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju
In Policy Exception there is Approval Group field. OOB when we click on magnifying glass of Approval Group field it shows only 2 groups to select 1. Compliance Managers 2.IT Risk Managers. If I want to add other groups how can I add there?There is no...
Hi,Im trying to hide this list of fields on the cmdb_model table but i dont know where they are coming from: Cable model, card service model, ai dataset product model
I am running a server side script which calculates the last day of the month. var gdt = new GlideDateTime(); gdt.addMonthsUTC(-1); var month = gdt.getMonthUTC(); var year = gdt.getYearUTC(); var d = new Date(year, month + 1, 0); gs.print(d); // last ...
Hi we enabled web search when we are searching anything in va it's checking in system and if no information found showing web search pill if i click on it web search is getting enabled and result is generated and storing in sys_generative_ai_log tabl...
Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...
I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...
ECMAScript 2021 (ES12) mode does not apply inside filter scripts using javascript:ScriptIncludeScriptInclude TL;DRWe observed that ES6+ syntax fails when a Script Include is executed via a filter value using javascript:ScriptInclude.The same Script...
Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group. Implementation ...
