We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...
I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...
Hello!I am working on a ServiceNow Service Portal page and using a container with a background image (no custom CSS or code).The background image displays correctly in desktop preview, but it is not visible in tablet and mobile views.
Hello Team, I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira to ServiceNow, but I’m unable to push comments/work ...
Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...
Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...
I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?
Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...
i have created multiple catalog tasks using for loop and the wait condition is off so that it would first create the catalog tasks and won't wait till the state is closed but after creating all the tasks at once i would like to wait for all the tasks...
I've created a variable set for fields that are only supposed to be visible for the various SC tasks of a catalog item. The set currently only has two fields. I've created a UI policy to hide the variable set, but those two fields are still visible w...
I configured a generic large language model (LLM) connector, but for the Authorization part in the header, I have to either set it as a fixed value or use a script to query. I believe that after the authentication has been configured, there should no...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
I'm looking into ways to customize a portal created in UI Builder, but I can't find any documentation on how to configure the JSON objects I have to pass. To be clear, I'm talking about these settings: For example, the header must be a register named...
Real-World Scenarios Using GlideAggregate:- 6. Minimum Updates by Category var count = new GlideAggregate('incident'); count.addAggregate ('MIN', 'sys_mod_count'); count.groupBy('category'); count.query(); while (count.next()) { gs.info("Category: " ...
