I'm not able to see the originated event and notification on triggered email. It is visible for one email and not visible for another email triggered.I've checked the configure layout, it is same for both the email. How can I fix this, and check whic...
Hello allHow does one go about enabling search on a custom attribute added to the sc_cat_item table?I have a custom attribute u_lob_head, String and I have specified an index. However, when I executea GET using the REST API explorer in the formhttps:...
Dear All,If i will give my CAD inline exam this week then do i need to again give delta exam for CAD in Jan/ feb month during Xandu release as well? As you know Xanadu Delta Exams Coming Soon from 8th jan to 14th jan. or Should i give in CAD exam on ...
Why is it not possible to use JS to loop the options of a dropdown/lookup/etc in the service portal while you can outside the service portal?
Need help in implementation to verify address on a catalog form using Google Places AutoComplete API. Explanation: We are looking for a field which verifies address when a user starts typing their address. User should be able to select from the dropd...
hello everyone, Once SLA is attached to the case. Actual Elapse time is not getting to update real time. I had also tired refreshing form, but it updates for some of SLA or for other it is not working we want actual Elapsed time to updated in real ti...
I recently tried to use OOTB functionality in flow designer but i cant see to get the values im looking for into my catalog variables. I have a trigger condition for a inbound email in flow designerI then try to submit a catalog item and populate var...
Hi, I have a scenario where the customer is transitioning from the old portals to the ESC portal.In our Knowledge Base (KB) articles, catalog item descriptions, and other content, the old portal links are still being used. Revisiting and updating al...
Hello All,I have created UI page which is calling onsubmit (client script)of case.When I am click on continue button its getting looped again and again. I have used g_form.save and gsftSubmit(gel('sysverb_update_and_stay')); But still not workin...
HI Community, Once the request is raised via portal and if i open my request i can able to see thesebut when the approver of the ritm goes to my task and open any ritm to approve/reject then under additional details there is showing as empty here i n...
We need to make an outbound call to a SOAP Api that requires an Certificate. We were supplied the PFX cert and password, and set up mutual authentication on the Outbound call to use the certificate. We did successfully validate the certificate in S...
I just spent 2 months creating a form and when we look at the form from the portal, it looks and works (or doesn't work) completely differently than when I would just click "Try it" from the editor. refences don't have the searching of columns to fi...
Hi all,Currently we have noticed this odd behaviour such as the user was able to close the change task with out adding the close code and notes.Not all his change tasks are in this manner, as except 3 such tasks all other tasks are closed properly. E...
HI Community, I have written a script but in variables it is not getting aligned correctly script include:getSapCatalogValues: function() { var sap = this.getParameter('sysparm_sap'); var sapVal = ''; var gr = new GlideRecord("u_...
Hello, How to hide the resolved and closed incident records in incident list view for itil users. Please help me out Thanks,Manju
