Hi AllWe have a requirement to add a new field to the Problem Accept Risk pop-up (modal?) window:I believe that the pop-up is controlled by the UI Script 'ProblemModalUIHelpers' but can't work out how the fields included in the pop-up are generated a...
Hi, I have a decimal type field on my form and I want to set a default value: 1.00, but when I open a new record on my table, that field will have just a single "1" as a value. I set the scale to 2 and the max length to 20 and I also put 1.00 to the ...
Hi All,We have new hire onboarding requests where hardware/software accesses are provided to new hire by individual teams. For one of the software request, prior to providing access it should be approved by one group and then it should go to service ...
Hello, we have an order guide that calls for several items. We want some of these items to be unavailable from the catalog or from a search on the service portal.These items should only be accessible from the order guide.is it possible to do this? t...
Hi Everyone, I know before that the value of -- None -- in select box is blank or ''. I am creating a client script to clear selections if -- None -- is selected in a select box but I can't get it to work. It seems that the value of -- None -- is not...
Hello, I've created a widget to show the % of closed tickets per month. It used to work properly so far, but today something weird happened. What I see in the widget now is that the results (percentage) for month of December are shown as Jan 2025 dat...
Hi All,I have created a email notification such that it sends out the approval record link to the end user. It needs to be dynamic in nature. I have to pass the dynamic sys id in the email notification . I am thinking of using a href tag in the emai...
Hi All, I am creating SC Task from workflow and when I see history of task the active is setting false and then changing to true at same time without even taking seconds of time and also the old value for both is empty. Can anyone tell what will be t...
Hi Team , can any one please help me on this issue? table :- csdm_app_services only while updating 'tagged' based application service, while changing the name, only we getting this error , when we click on update button . in the below image , i h...
I am reading all about Pause duration for SLA cases being available as a column option for reports but is there a way to get Pause duration for non SLA cases as we would like to know what that time is for all case types, not just SLA.
Dear experts, I have faced a problem, as I could not be able to access the UI Builder, I cant seem to modify the overview tab here for the gross loss and net loss which is in USD, although I have changed the system localization to MYR. How am I able ...
Hello All, I see there are lot of queries regarding how to Ask a question in new community UI. Please follow the below steps. 1) https://www.servicenow.com/community/2) Select the category of your question fall in to from the Discussions drop down.3)...
I need to send a post request where the query parameter "interaction-id" is used multiple times. I've tried using rest.setQueryParameter("interaction-id", "value"), but that just overrides the same value instead of appending it to the request multipl...
1. Can this scenario really happen where - Due to some wrong cloning configurations (Cloning, preservers, exclusions) every user loses access to instance login, including maint/ServiceNow support team where they cannot login at all and Instance is BL...
Hello all,When a catalog item is searched in the global search or in the Related Search on the Incident form, it should redirect the user to the ESC portal instead of the backend (catalog) view. We need to customize the global search specifically for...
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