SN Landing Page
Hi all, Does anyone know how to change the landing page to SOW? When a user selects the home/SN logo in the left hand corner, we want it to take them to SOW. Thanks,Jonathan
Forum Posts
Once the approver Approves the RITM, approved info is not visible in RITM worknotes
Approval Events (Task) Business rule which update the RITM worknotes with "Approver approved the Task" comment is not populating for some RITMs.This issue is impacting only few RITMs.
Array of SysIds (in order) not showing order when in gliderecord "while" loop
I have built a custom array that contains sysIds (same table) in the exact order I wish the gliderecord query should execute during the "while" loop. However, when inserting the array within the query, the records are not showing in the order in the ...
Resolved! Created Date to In Progress date
Hi Gurus,Just wondering if its possible to retrieve Incident and RITM data that shows the duration from the 'Created Date' to the date when the status was changed to 'In Progress'. I'm able to show 'Created Date' to the 'Closed Date' but what about...
Mandatory fields are accepting spaces, without having to enter any character for html type field.
Hello,I'm working on a requirement where user should not be able to enter empty spaces to a mandatory html type field, but should be able to give characters, special characters, number, images. I have 9 mandatory fields and I'm using a Reusable Valid...
Resolved! Flow skips approvals due to invalid rule?
HiI have a subflow that runs on change requests when a specific set of conditions are met (outage) and triggers various approvals for this.The issue I have is that the sub flow is only triggering approvals when there is a outage created on the chang...
Resolved! Rerun Flow
How do I rerun a flow that failed or did not generate a task after I had made a modification to the flow?
"Last Assigned to User" field greyed out on on hardware records
Hello, on hardware records on the "General" tab I entered a user name on the "Assigned To" field and saved the record. Next, I clicked on the "Asset history" tab and expected that the "Last Assigned to User" field would populate, but it is greyed ou...
Resolved! Trying to find the Reports - View / Run in my PDI
I am a ServiceNow Platform administrator for my agency. We have 3 instances, (dev, test, and prod), and each instance contains a report module that I cannot recreate in my PDI. I am trying to troubleshoot slowness when users search reports. I can rec...
Restrict HR incidents to only members of the HR group
I have a requirement to restrict any incidents that are assigned to the HR group to only be able to be seen by the members of that group. The users that are in the HR group have the ITIL role, as well as users of other groups. How should my business ...
Resolved! SFTP Step: Copy Attachments to SFTP Server
Is anyone successfully using the SFTP action step to copy file attachments to a server? I am not sure what the 'Attachment records' field is expecting as input. It seems like it wants a sys_id, based on the error message, but it only seems to be grab...
Virtual Agent on PDI Acting Weird and giving error
Hi All, I really need your help as i am stuck for scenario here and i think i am doing everything right maybe if the instance is broken or maybe i am missing something.I have built the below flow (ideally it should run on "AI Search" BUT on my instan...
snc ui-component develop command getting SassError with now-select component
Hi, any help would be much appreciated. I've added a now-select component to my custom component and now when I run the `snc ui-component develop` command I get the following error: ERROR in ./node_modules/@servicenow/now-select/src/_now-select.scss ...
Resolved! Small question in Update Set
Hi,Suppose I am working on Flow Designer. In worst case I forgot to set my Update Set for some changes in the Flow Designer. Now I realized and set the Update Set. To capture the changes which I missed, will it be enough if I just add a dummy comment...
How to Create Folder/ Sub Folder from Servicenow to Share Point
Client has a share point and wanted to create folder when case is updated with RITM number. Is there any possibility to create folder from servicenow system to share point on Updation of case in servicenow. Any help would be appreciated. Thank you.