When I search for an order guide in the service portal, the suggested results show the correct URL. However, in the Search results, it opens as sc_cat_item instead of sc_cat_item_guide. I checked the AI Search results action configuration but couldn'...
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
Two questions. 1 - Does SAM publisher pack and ABAP program connect to SAP Cloud, such as S/4HANA Cloud or just with on premise SAP environment?2 - How to connect with SAP Cloud, such as SAP for me or S/4HANA Cloud to bring License consumption?
I am in learning process. while going through steps in course "Scripting in servicenow" . in this excerise Exercise: Fork Repository and Import Application for the Client-side Scripting Module getting below issue "Repository authentication failed, ch...
Hello all, my SAFe Cumulative Flow Diagram is not displaying any results nor is it displaying the custom states that I have for the sn_safe_story table. I understand that I have to add those state values to the appropriate buckets in the attributes f...
Hi Team, Help me to under what is discovery range set and discovery IP rangesHow to review the schedules and discovery logsi want to be familiar with the number of VLans we have in our environment & these VLans are group in Range set, and the range s...
Hi There;I attempted to publish an announcement, but it was unsuccessful. I might be mistaken about the following:1) Correct - Announcement Content ID 2) Publish Plan - Location Can anyone send me some information on this.Thank You !!
I have a custom app extended from the Incident table. I have defined SLA on the custom app. However, it is triggering the SLA notifications on the SLA workflow when the Resolution SLA is at 50%, 75%, or breached.
Hi All,in Incident form we created script include that is pasting caller email to short description. now I want to write fix script to update all record to get email in short description. what fix script do we need to write update short description ...
I have the following form:What I am trying to do is, when 'Operational work type' is selected, I would like to 'Work category' to to populate as well. I have the following client script, but it is not working: Am i missing something? Please help!
Hello, I am trying to troubleshoot an issue after our test instance and mid servers got upgraded to Xanadu Patch 4b. Our primary mid server is functioning fine however our backup is displaying the error: Unable to load key store, MID server will not ...
Hi, I wanted to see if we can make an integration between ServiceNow and RPA. As of research on articles, we have recently have this possibility with the help of GenAI. Can someone if this integration is possible, then, how can I acheive it? also, wh...
Hey everyone,I just found out from Now Learning that if you want to add some HTML code for highlighting certain text in the Additional Comments and Work Notes, you can do this, just do this [code] <HTML_SCRIPT> [/code] :[code] <p style="color:red;"><...
Hi,I'm new as a servicenow developer and I am looking for best practices answers. I am creating an application that first need to create new Catalog Items. To do that, I have a flow that tries to create new records in the sc_cat_item table.First ques...
