Hi All,I’m trying to understand the out-of-box (OOB) functionality in ServiceNow that adds approval-related updates to the Activity stream (Work Notes) on a Requested Item (RITM).Specifically, when an approval is requested, approved, or rejected, ent...
We have setup SSO with Entra as the ID provider in our Dev instance without issues.When attempting to setup in Prod...On the Multi-Provider SSO > Administration > Properties page:Attempting to Enable by selecting one or all the options results in the...
Hi, I looked into the OOB Digitial Operational Resilience for Incident reporting. It was mentioned in the below video that we can configure a new case type for reporting to another regulatory body. However, when I try to do that. I am not able to cre...
We have a requirement to enhance a UI List that is created on the Data Certification Task table (cert_task). The expectation is that users should be able to double‑click fields in the UI List and edit the values inline, similar to standard list editi...
Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...
Hello All, I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise?
Hello All, I need help in now mobile app configuration.. I have a requirement where I need to build a corousal content in my now mobile app.I have attached the screenshot, I need to create the same content as per the screenshot.Could anyone help me h...
Hi Community,I am trying to unwrap an AES key that was wrapped using an RSA public key, and I want to unwrap it in ServiceNow using the corresponding RSA private key via the KMF (Key Management Framework) API.I attempted the following approach using ...
I have a widget that already uses the selected elements, and its indicator source comes from the Metric table.Will the widget still respond to the dashboard filter if its indicator source is from the Metric table?
Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...
Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...
We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...
All the Cmdb_ci records are showing in list view but when we try to open any record it's showing error that record not found what should be the issue .Can anyone please help me with this.Thanks in advance
Hi there, when running a background script, not all of our scoped are available. Strange is, that they are there in DEV - but not in TEST or PROD Instance. I assume some cross scope records missing, but which one? Or is this scope depending and need...
I am currently working with Yokohama version. Validate Variable Values ATF step gives error like:This step failed because the client error 'Invalid query string received:b4c92cf39341d210b5b3f4ed1dba1023: java lang NullPointerException:Invalid query ...
