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Dependent Ci management is not working

I'm having trouble understanding and getting to make the Dependency CI management work. I've enabled the property  "cmdb.dependent.ci.cascade.op.enabled" mentioned in the documentation https://docs.servicenow.com/bundle/washingtondc-servicenow-platfo...

Deepak61 by Tera Contributor
  • 3652 Views
  • 25 replies
  • 0 helpfuls

Resolved! Unable to generate word doc with image

Hello All, I am generating word doc dynamically with some content and image, but image does not render. Any ideas or is there a work around for this ?  

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Raj40 by Tera Contributor
  • 1348 Views
  • 3 replies
  • 2 helpfuls

Empty field show error message and unable to submit request

Hi Team one requirement in my project  there is one field in record producer  name as " Representative "(String type field) which is populate on another field "username *(reference type field )If "Representative" value is empty, on submitting the for...

Community Alums by Community Alums  
  • 858 Views
  • 4 replies
  • 0 helpfuls

Managing SLA through Contract management in customer service management

Hi folks, We have ootb capability to create SLA's through contract management on cases. Although does anyone know if we can manage end dates of SLA directly by contract management. Currently, I can't see any ootb options, even if contract is expired ...

Community Alums by Community Alums  
  • 464 Views
  • 1 replies
  • 0 helpfuls

Validation on Yes/No type variable in Record Producer

Hi team,I have a project requirement. There is a record producer that includes a variable with the type "YES/NO." If "No" is selected, the value in the field should be cleared, and a field error message should display: "You must discuss your request ...

Community Alums by Community Alums  
  • 523 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to disable "I" button from reference field in form page

Hi,  How can i remove "I" btn from reference field, currently this TimeZone field referencing to master lookup table and after click on "I" btn it redirecting to master table form page.please suggest if we can restrict redirection on click or disable...

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pradeep37 by Tera Contributor
  • 3063 Views
  • 5 replies
  • 1 helpfuls

Resolved! Variable Currency Widget on Record Producer is way too small

 Hello All,  Im Having a issue with using a Item on a Record Producer.I am using Type „Custom with Label“ for a variable that should Display the variable currency Widget.It is displaying it, but just way too small, it is Stored inside a 2 Column cont...

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Tobi_01 by Tera Contributor
  • 2400 Views
  • 10 replies
  • 5 helpfuls

How to fetch the attachment data in incident table

Hello Experts, We have around 10Lakhs incidents in the system and we are looking for way to filter the incident which are having attachments and we are ware we can achieve through database view by combining the attachment and incident. Looking for th...

Nagesh5 by Tera Contributor
  • 962 Views
  • 2 replies
  • 0 helpfuls