Regarding the import of reference fields
Please tell me how to prevent groups that do not exist in the assignment group (a reference field) from being imported when importing Excel data into the Change Request table.
Forum Posts
Searching JSON Field for Key-Value Pairs
Hi Team, I have a table with a JSON field, and I need to search for a specific key-value pair within that JSON data. For example, given the JSON data: {"sys_id": "1", "name": "Hello world", "class": "Business application"}, {"sys_id": "2", "name": "S...
Resolved! need to populate reference field values based on previous select box options
Hi All,we have two fields (1. Location--->select Box with three values 105 West,33 NYA & Mission Bay)2. Seating Assignment (Reference Field from custom table(u_seating).my requirement is, based on select box value, reference field values should be po...
Resolved! Inbound Email Action: Parsing Text to Create Multiple Incidents
I am trying to create multiple Incidents off a single email where the data needed is contained in a table in the email. I first tried to see if we could somehow parse the table, but due to the format of the table, it was not easy and I was unable to...
How to make knowledge base visible on knowledge article approval portal.
My requirement is I want to show body of knowledge article to the approver directly on the portal without going to backend.Please let me know if there's any way to do same.
Unable to trigger survey notification for sc request or sc task
Hi Team, i configured trigger condition for "Short Customer Satisfaction Survey using Smiley Face" as shown below still not able trigger survey notification for sc_request Please suggest if any configurations or anything
参照フィールドのインポートについて
Excelデータを変更要求テーブルにインポートする際、参照項目であるアサイン先グループに存在しないグループはインポート不可とする方法を教えて下さい。グループテーブルに存在しないグループをインポートしてしまった際に、新規にグループが作成されないようにしたいと考えています。
Usecases for CSM, FSM, TSM
Hi All,Can anyone please share implementation guide related to CSM or FSM or TSM modules.Regards,Pavan.
Resolved! modifying ootb script include
Hello guys, There is an OOTB script include with getapprovers function.Inside this function, we have the following code, my requirement is to make changes to this code and send approval only to ownership group and if ownership group is empty or null...
Onsubmit client script
Hi All,This is for a service catalog, on submit, a popup message should display with yes and No buttons. On clicking yes it should be submitted, when No is clicked it should be redirected to a different item. Can you help with the script part?
Resolved! How to generate catalog task once RITM is submitted via flow designer
Hello Experts,I am creating FD when a request is submitted a catalog task should also be created but its not happening. can anyone please assist it is not working at all. Also I did not get service catalog -on TRIGGER Thanks
How to show the VIP icon beside field "Requested for" on RITM
I Can see one on change client script is already written on incident table to show the VIP icon beside field "caller"."However now i have created the same script as on load for ritm table then this script is not working. In the below script of ritm r...
Why below script/ query is not working after passing 2 dates in addEncodedQuery ?
Hi All, I am trying to pass 2 dates in addEncodedQuery but its not working. There is some mistake while passing the dates parameter but not clear on this. Please suggest. var output=[]; var gr1 = new GlideRecord('cmn_schedule...
How do I change the hover colour on the navigation menu?
I would like to change the colour of the hover on the nav menu to make it more visible & also add a background hover to the apps, as you can see below there isn't for app but there is one for modules. I have struggled to find the CSS property for the...
Language translation for email notifications with email scripts to show all variables
Hello All, Thanks for looking into my query, we have a requirement to translate notifications , for which we are using dynamic translation, but the email body with the email notification script is not getting translated . please help how we can embed...
