Our client wants our change workflow to have an extra approval step if additional CIs are added to the Affected CIs related list on the change record. I'm trying to figure out how to have the workflow detect that a change has been made to the related...
Hi All ,Have a requirement where on case form view, a button "Manager Approval" need to be hidden when location is empty.For this I created a UI action on Case table where I am checking for location if nil() in condition. This works as expected where...
Issue: 'Assigned to' on the alm_hardware table is being populated with the same user for every record. import field: u_surname (formatted: 'last name'<comma><space>'first name')target field: Assigned to Source Script:answer = (function transformEntr...
Hi all,I need to check if location is blank when agent selects resolve. The error message needs to display "Error Alert the following mandatory fields are not filled in : resolution code, Resolution notes, Location ....."I created an UI Policy on inc...
Currently I am at HCLS scope and I am trying to write record producer script for a table in SO scope and the script is to delete records in SO scope and abort the current record generation. I then got below errors in the screenshot. So I tried to ...
Hi Everyone,i wanted to know if there's any way of adding approvers to watchlist without the use of Business rule? (i.e via client script and script include or some other means)On an HR case whenever an approver is added it should automatically be ad...
Hi All, Is there any way to remove time from the date/time field in List view? Only need to show the date. Help in this matter is highly appreciated.
I have a customer who is trying to limit the email notifications to only people who need to see them. Currently, they are inundating their employees with unnecessary emails or they are irrelevant to certain roles and personas. My customer is looking ...
Hello everyone, I have a simple before BR on the 'sys_audit_role' table. The BR is in my scoped app. I have removed all conditions from the BR and set it to trigger on Insert or Update. When I remove/add someone's role, the sys_audit_role table inser...
Hello, I'm trying to build a REST Message that connects to a 3rd party API using OAuth, but I'm unable to setup the OAuth profile correctly. I was given the client ID, client secret, and refresh token, and the only way I was able to get a response f...
Hi Team, Is there an OOTB solution to save vacations where the Schedule job shouldn't run? BR
We need to fetch the XML from a location and then preview and commit using API, has anyone done this? Thanks in Advance.
Hi everyone,One of the things I am trying to implement with a customer is better data validation so that we can ensure data integrity on the platform. I am curious to see what you guys think as far as what would be good to validate? For example, ensu...
I am using for a specific notification an email script found on this forum (which is awesome to be able to do btw), where it automatically adds all non-empty variables from the RITM into a notification. This is fine since its just a dump of values th...
I attempted to update my incident form using the email inbound action, but it isn't executing as expected. I’m unable to identify what went wrong. Please review the screenshots below and assist me in resolving the issue.Thanks in advance : ) (funct...
