Hi Team, We are on Washington release and we are using change approval policies. We have a requirement to make sure that the person who is the 'assigned to' of a change request shouldn't be able to approve his own request (in OOTB instance, this can ...
Hi guys, I'm having an script issue that doesn't make any sense in my head I created an Catalog Client Script with the following conditions:> When Requested For Region is different from south america: The field "Request Type South America" is ...
Hi, I'm trying to make close_notes mandatory(by default this field will be read only) when canceling a change task using a UI button which i have created as below: Action Name: cancelRecordClient checkbox: TrueonClick: cancelTask(); function cancelTa...
Hi All, I have written the below BR OnAfter upon insert of attachment in sys_attachment table to validate if the file name has any supplier among the list of suppliers that I have and if it does then does it matches with the supplier name of the reco...
I kindly request your assistance in reviewing the following Client Script and Script Include. The objective is to display the CIs name associated with the Incident Record in custom field named as "List of associated CIs:" on the incident form. Clien...
How can I categorize the "created" field on the incident table into different shifts on a report? I want to create a first shift, second shift, and third shift depending on the time the incident record was created. Is this possible on a report?
Hi,This is a field which has 3 records which from incident_task tabel here i need to see the numbers of incident task instead of sys id can any one help me in solving this issue.Thanks in advance.
I have created a custom workspace in ServiceNow using UI builder. For viewing the record I am using the record template page in the UI builder. I need to disable the preview functionality for reference fields on the record page. I tried disabling the...
Hi All, I'm new to service now workflow development and am having trouble finding the answer to the above question. Any help here would be appreciated. The workflow that I am creating will need to do the following:1. checkout a git repo from github2....
Hi, I need to let the assignment group once a P1 is assigned to their assignment group.I created a notification, it is working fine. Is there a way to set a window that will prompt every time a P1 is assigned to their assignment group? so a pop-up th...
Hi everyone, Im trying to add two buttons on a portal widget. One that will approve the record and make the state "Closed Complete" and other that will reject and make the state "work in progress" it may be for the "incident" table or for the "sc_req...
So we have a requirement to be able to save a form (record producer in service portal) as a draft. There is OOB functionality for this. Here's the problem. This draft feature is connected to a widget that not only displays your drafts, but also your...
Hi,I've a catalog item and there is one list collector variable name 'Building Number' having 10 choice list values A,B,C,D etc.Now I've to send a notification once, the corresponding SCTask will be closed. So, in the corresponding flow designer, I'v...
In SAM implementation we want to integrate ServiceNow with AWS / Vmware/JIRA for this what would be the best method . Is it using service graph connectors or do we have any other methods better than using service graph connectors ?
One of our ServiceNow instances opens a new tab when the "Preview this record" info button, for a reference field, is double-clicked. Another instance only opens the preview popup.I've checked the "clickthrough" properties on the sys_properties table...
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