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Resolved! Change Approval - Disable Self Approval

Hi Team, We are on Washington release and we are using change approval policies. We have a requirement to make sure that the person who is the 'assigned to' of a change request shouldn't be able to approve his own request (in OOTB instance, this can ...

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JohnnySnow by Kilo Sage
  • 996 Views
  • 3 replies
  • 0 helpfuls

Catalog Client Script not working on RITM and TASKS

Hi guys, I'm having an script issue that doesn't make any sense in my head  I created an Catalog Client Script with the following conditions:> When Requested For Region is different from south america:       The field "Request Type South America" is ...

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Resolved! Script to Validate right Attachment added to a record

Hi All, I have written the below BR OnAfter upon insert of attachment in sys_attachment table to validate if the file name has any supplier among the list of suppliers that I have and if it does then does it matches with the supplier name of the reco...

Imran1 by Giga Guru
  • 858 Views
  • 7 replies
  • 0 helpfuls

Disable preview button on custom workspace records

I have created a custom workspace in ServiceNow using UI builder. For viewing the record I am using the record template page in the UI builder. I need to disable the preview functionality for reference fields on the record page. I tried disabling the...

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Dhana3 by Kilo Sage
  • 646 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Widget to Approve/Reject

Hi everyone, Im trying to add two buttons on a portal widget. One that will approve the record and make the state "Closed Complete" and other that will reject and make the state "work in progress" it may be for the "incident" table or for the "sc_req...