Hi Community! I have a form in our Service Portal that has a Multi-Row Variable set. This particular set is a list of users that gets pre-populated and then users can be added or removed. We've just hit an issue where the "Add" button gets disabled a...
We have a requirement to integrate ServiceNow with TOPdesk ITSM tool using REST APIs (ebonding integration). Hence, we need to know about the feasibility on this integration from ServiceNow end and also any challenges, roadblocks for the same at Serv...
I'm trying to use custom fonts (font icons) in Service Portal on a public page, but with no success. There is a great post with multiple options on how to add custom fonts (Using Custom Fonts In Service Portal) and Options #3 works perfect for logged...
I want to send email every friday to one user for one of the report for that i want to create schedule job may i know how to do that??
Hi People, I have a requirement where I want the user to first move the Task to WIP so the task SLA is properly attached. But the user is directly trying to mark the Task as "Closed Complete" directly from "Open" due to which SLA is not attached and...
I want to freeze the dates of US Holidays (Thanks giving day, Christmas) for the CAB workbench. How to create these schedule in ServiceNow. Any help would be appreciated.
Hello All,I'm hoping someone out there can assist me with this task. The field in question is "Description" and what I currently have is in the image below. What I'm looking to do is script this part within the Catalog Task itself because there may ...
My current requirement is to create a UI Action that queries a table and attaches the results to a form as an .xlsx attachment. I've seen a few suggestions on the forum for creating a spreadsheet from a query, but I couldn't find any questions about ...
We are planning to do the AD automation for the below accounts. Please let me know best practices which ServiceNow will follow for the AD account creation(Shared Mailbox,Security Groups,Service Accounts,Admin Accounts) for the below accounts from the...
Hi,how can I define a multi-choice variable in CSM/FSM workspace for case form? I need to define a field with static choices but with multiple selection. Is it possible without creating a table? Thanks
The documentation on user criteria is confusing. Please correct me if I've got this wrong but this is the way I've started thinking about User Criteria. (1) Let's say you've got catalog item "New song writing form", everyone with the correct permiss...
Hi,as showed in the attachment I want to highlight with different colors some items of the category list field in case form.Is it possible to do that in CSM/FSM workspace without modifying the workspace in UI Builder? For example using Client script/...
OOTB "Remediate" UI action is calling a ui page "cmdb_run_remediations" ui page. But this page is not accessible without admin roles. So if we'll provide user "itil_admin" or "cmdb_dedup_admin" role it will work fine. But without these roles UI page ...
We are not able debug the flow executions for a particular subflow, we are getting following error."The action details for this flow have been removed according to the report retention policy." Can anyone suggest what would be issue.
Hi,Need: To calculate and store the time for which a Ticket has been assigned to a particular group and even if it reassigned to the same group again. Steps: Created a metric on the basis of assignment group but i the duration was coming zero seconds...
