Hi All, any idea what is the purpose of the tasks related to an outage? What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inc...
this.angular.element("#sc_cat_item").scope().attachments.lengthwith above script I am able to retrieve the count of attachments before submitting the form but how to get the file name and validate their extensions before submitting the form
Hi, I am tried sending attachment use serviceNow attachment api and by converting base64 but not working. I there any material or any other way this can be done that can be helpful? 0 Helpfuls Reply
I have to create a P2 incident via Inbound email action. I need help adding the triggering conditions below.The ${serviceId} service was unhealthyThe ${serviceId} service has scaled from ${oldScaleValue} to ${newScaleValue} instancesThe ${serviceId} ...
Hello, I have been tasked with hiding work notes, additional comments, activity stream for incident records with a certain subcategory for a specific group. I have achieved this with an onLoad client script that hides the 'Notes' section in legacy vi...
Hi Experts, Please suggest how to proceed. Creating an RITM with a variable which should be 'Drop Down' and the values from drop down choices should come from sys_choice table , so that whenever we add or remove it should reflect accordingly. Thanks
We are faced with a situation where a subset of users is reporting an issue with the "Show Related Incident" button not loading for them when they select it. After troubleshooting this issue, we believe that this issue is related to a specific node ...
I'm creating a Record Producer form for approvals. I want to add a button at the end of the form called "Approval Request." How can I achieve this?
We have separate process workflows for each of our change types.Ex. Normal type would follow the OOB process flow formatter for high-risk changes, however lower risk changes would skip the 'Authorize' state. Emergency type would capture the approvals...
Hi,I have an issue after the base64 string is converted to an image and attached to the incident record. The image is blank. Please find the below screenshot. Below is the code that i am using: Client Script - OnChange:var ajx = new GlideAjax('Attach...
Hi, I need help figuring out how to go about writing the condition: if 'value' is greater than 50000?The dropdown options doesn't seem to have 'is greater than'. The type of variable is 'single line text' with regex to only allow whole numbers.
Hi Team,lets i have one choice list field in the record producer and that choice field value i want to populate to reference field of the change_request form is it possible or not ,if yes the please help me how
Hi everyone, i'm creating a schedule for United States of America and Canada , both of the countries have 6 timezones, as per our requirement i need to pick a timezone that falls in UTC-5 but i believe the timezones for America and Canada that falls ...
Hi everyone, Could you please assist me with the following? I am creating an if statement at the Workflow Editor where I need to check the consumables quantity before assigning that to the user through a script. The script works fine, however, the if...
how can we allow access to all fields in the scripted rest API (POST and PATCH)? For some internal security reasons, we are unable to use the OOB Table API. I have created GET - All fields (working fine) I am looking for some guidance or suggestio...