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Add short description of RITM in the email template

Hi All, Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. For the above notification Email template is used and please see the screenshot and email template is written on s...

dileep0146 by Tera Contributor
  • 960 Views
  • 10 replies
  • 0 helpfuls

Resolved! Update Set - Export to XML

When selecting Export to XML under Related Links for a Local Update Set, the link does not appear to work. The page goes white and there is no download available. I tried this on multiple completed update sets, to rule out if file size was the issue....

User175049 by Mega Guru
  • 9366 Views
  • 7 replies
  • 2 helpfuls

Resolved! PDF Upload / Download

I want to upload a PDF somehow to my instance and then call that PDF as a link to be viewed and/or downloaded. I have a UI page setup, but can't figure out how to upload a PDF and then call that PDF in my code. HELP!!!

Resolved! Add customer table field to an existing Database view

Hello- I have a custom table - u_aws that when triggered a survey goes out.I have created a database view for reporting (u_report). One of the fields on that DB view is TriggerID: Number (number of the record on  u_aws).I now need to grab a field fro...

angelas by Tera Contributor
  • 1575 Views
  • 5 replies
  • 4 helpfuls

Resolved! Issue with the Approvals Widget failing in Service Portal

Hi All,Did anyone of you have faced any issue with respect to the cloning of the "Approvals" widget? I have cloned the approvals widget, and had created certain approvals to check whether the data is being reflected in the portal or not. However, the...

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ssswetha13 by Tera Contributor
  • 5957 Views
  • 6 replies
  • 7 helpfuls

Filter Options for a List Collector

I'd like to filter the available options in a List Collector based off of the selections made earlier on the catalog item.  I.e. if they've checked A, B and C checkboxes on the form, then only A, B and C should be available options on the list collec...

MBarrott by Mega Sage
  • 872 Views
  • 3 replies
  • 0 helpfuls

Announcement link to external website

I am trying to setup an announcement banner to one of our external websites. I have put the URL I want the banner to display in the Details URL field under behavior. When I go to the site, I do not see the announcement I created anywhere on the exter...

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Swebb by Tera Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls

How to use VS Code extension in Global scope?

We do quite a lot of development in global scope (historical reasons). I have tested the extension on a scoped app but I am not sure how to use it for Global scope. What is the proper way of using the extension for Global scope edits? I have tried th...

Zaphod by Tera Contributor
  • 4820 Views
  • 6 replies
  • 17 helpfuls