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Custom button only on Custom modal in Workspace

Hi,I manage to create custom modal on Workspace Record page, and now I need to create UI Action button on that specific modal, but I'm not sure how to achieve this. The custom button should be there either next to Export and New, or if those can be r...

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j0unss by Tera Expert
  • 552 Views
  • 1 replies
  • 0 helpfuls

Create Interaction via Email

I have a problem with an inbound email action "Create Interaction" that creates an interaction via email and populate the opened_for field with de userID from de user who sent the email, I have all de email properties that i need active but when i ma...

Jeroacha by Tera Contributor
  • 2014 Views
  • 3 replies
  • 0 helpfuls

Inbound Email: EML Attachment Not Parsing sometimes

This is the out‑of‑the‑box Script Include EmailUserReportedPhishing. Sometimes it is unable to parse the data. It creates the phishing email record, but the data is not parsed correctly—we are unable to see the proper body content in the phishing ema...

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RaginiP by Tera Contributor
  • 709 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help to track variable value changes on RITM

Hi allI'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be cancelled and re-raised but losing that battle).I have the...

OllyI-B by Tera Contributor
  • 1146 Views
  • 5 replies
  • 2 helpfuls

UI Action List field is not clickable in workspace.

1) I have created field on Business application [cmdb_ci_business_app] table. That field in of type "UI Action List" and labled "Business Criticality". 2) I have created a UI Action and linked the sys_id of this UI Action in the above created field i...

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Community Alums by Community Alums  
  • 1284 Views
  • 5 replies
  • 0 helpfuls

Close Task OOB UI Action on sc_task table

Hi,We have OOB UI Action 'Close Task' on sc_task table. If there is only one sc_task inside the sc_req_item record, then when we click on 'Close Task' it close the current sc_task and also close the sc_req_item record and the sc_request record.How th...

Alon Grod by Tera Expert
  • 854 Views
  • 5 replies
  • 4 helpfuls

Dynamically remove reference qualifier onChange script

Is there a way to remove a reference qualifier acting on a Service Catalog variable when a user changes the value on another variable?  Ex.   Field A (True/False) Field B (Reference field)   if(Field A changes) Field B (remove reference qualifier)

dougpenta by ServiceNow Employee
  • 764 Views
  • 5 replies
  • 0 helpfuls

Issue in the workspace

Hi,I am working in a Workspace. I will explain step by step.First, suppose I open only All records from the filter navigator by pressing CTRL. This works perfectly at the content level and the browser title level.   But, when i keep this All Records ...

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Resolved! Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() {    if (g_form.getValue('work_notes') == '') {        va...