Hi all,I’m working on an Incident metrics report and I need to include the initial state of the Incident at the time it was created.For example, I want to know whether the ticket was first created in New, On Hold, In Progress, etc. I only need the ve...
I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Hello i have a view where i have a usernumber refrence field.This field comes from lets say view2. I really want the user to be able to edit this field when the number is wrong. So when the user is in view they can edit the refrence usernumber field,...
Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...
Hi Team , I have identified some incorrect behaviour when updating the statuses of Business Applications today.When the Install status is updated to Retired, then it automatically changes the Operational Status to Retired.When the Operational Status ...
Hello i have a widet checkbox i only want to show in the form at a certain state. And be hidden and not mandatory at other times. How can i do this? the reason i made it a widget checkbox is i did not manage to make it a mandatory variable on the for...
Hi Team, we are facing the issue like " payload has reached the maximum records (error 400)" in Integration. What can we do for this any alternative solution we have ? Thanks,Manju
I noticed that the Build Agent (Trial) app has just gone live on the ServiceNow Store and this looks really interesting and I want to trial this on my PDI rather than on the companys instances. https://store.servicenow.com/store/app/0b1eae7ec3a4b690...
Hello, My instance got reclaimed but there's an issue with the developer website that unable me from awake itWhen I access the instance URL, it says that the instance is hibernated and that I should go to the developer portal to wake it up. However, ...
I tried repairing project workspace and sn-task-planner as well as clearing my local browser cache and cache.do
Hello everyone I am trying to create a scheduled job: A scheduled job should run and check the end date within the Forescout Pen Test table.If the end date has passed, the job should set the records to Disposed. this is my script: But the status is ...
Hi , In Risk event , Risk event entry added in EUR and Net loss calculated in $ USD, glide.i18n.single_currency= falseglide.i18n.single_currency.code=USD are two properties in global, But when the property glide.i18n.single_currency.code changes then...
An agent reported that they did not receive any chat offers on their screen/workspace for a while. According to the offer details, three chats were offered to this agent, but they timed out.Another agent had reported the same issue a few weeks ago. H...
Hi, I tried creating a workspace view rule for Entity record in Compliance Workspace. The goal is to check if current logged in user is a member of a certain group. But advance checkbox is not available in the workspace view rule. Any solution or wor...
