I have a dilemma where I need to force close a change request that was already implemented months back however it was done out of business hours so the change request did not go through the proper workflow. It is currently in the draft state and need...
Hello all, I am trying to show the parents of sn_safe_scrum_task records. These scrum tasks have parent records that could be an epic or a feature. I tried to do a database view, and it worked when the feature table was the only other table I added. ...
We created scoped application in studio then we used form design to create some fields in the scoped table. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’?Then we created one more field using...
The goal is that I want to populate a reference field from one CI with the value (reference) of another CI from a single Identification and Reconciliation engine (IRE) payload. ExampleI have the following JSON payload (simplified) that I want to subm...
Hello, I currently have a problem with the events in the UI Builder.We have developed a Related List Action (Declarative Action) that opens a UIB page.On the UIB page, the agent can select some parameters and call a data resource that triggers an API...
If an email body contains name/value pairs with this syntax:<string>:<string>then an email object property is automatically created and populated. For example, if the string Var1:Value1 appears in the email body, the property email.body.var1 is creat...
Hi Guys, I have created a data visualization and added to dashboard in platform analytics. I have scenario where business_stakeholder is not able to see and getting below error attached screenshot.Note : I have shared this visualization and dashboard...
If a user is locked out of their ServiceNow instance (active false status), and if they attempt to log in, the instance currently redirects them to a logout page after completing multifactor SSO (authentication via Microsoft Authenticator). We want t...
If you’re working on process automation or case management in ServiceNow, you've likely come across both Flow Designer and Playbooks. While they might seem similar on the surface, they serve very different purposes. Let's break it down Flow Designer...
I am converting workflow to flow, In that there is one activity to create change request, They are adding some template while creating it in workflow, I am not getting exactly how to add template via flow or flow action.I tried with script like "appl...
In ACL, I want to add a condition That Allows if the role is not ITIL.I can use Security Attribute Condition builder for this one, or i can go for scripting.but the problem is , the Security Attribute Condition builder is not working for me for last ...
Hi Guys, I can see that with the Washington DC release, we now have the option to make checklist items mandatory. However, I'm struggling to locate where and how to configure this. Could you please point me in the right direction? Thanks
I want to get the value of a variable in a variable set in a catalog client script.How do I set up the catalog client script?
Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...
I'm tasked with what would happen if a user was to reopen a task. From what i read online the answer would involve restarting the flow. Well restarting the flow means that it uses all actions involved and one of the actions is to Create a Catalog tas...
