Hi,I have a requirement to change order of list items in compliance workspace,In below screenshot , I want to bring evidence request at the bottom of the list.How can I achieve this? Thanks in advance!
When I open a task from Request Item, the Request has an Info icon where I can then Preview the record. However, the Request Item does not (see image). Both of them are Reference fields. I don't understand why it does not have the Info icon/link.....
Hey everyone, I'm trying to build some dashboarding for vulnerabilities, and I've noticed when I try to create reporting for the age field on a VIT and configure it for aggregation is average, I get an error: "Access to this content denied based on r...
I am working on an Inbound Scripted SOAP Web Service in ServiceNow, where the incoming request is a SOAP 1.1 message sent from an external system (tested via Postman as well). The SOAP body contains a complex payload wrapped inside multiple namespace...
I know when flow designer is used this can be checked/configured by clicking the ellipses in the top right of the window, select properties, and look at the Run As field. But in this case, the problem is happening with catalog items that have not b...
Hey all, On one of our catalog items, I have a list collector variable that uses the follow reference qual filter which uses a script include to only display records in the u_sjp_partner_practices table where the user selected from the user variable ...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
Hello Team,Hi have a unique from a client. Has anyone been able create an email notification, which will allow an enduser to "edit" the email once its sent to them or the team? Have client who wants their email editible after it's been sent.
Hi, My Personal Developer Instance suddenly returned a 502 Bad Gateway error while I was actively developing.This started around 4 PM JST today when I refreshed the page to see updated data. Now in the Developer Portal the instance shows as "offline"...
on an order guide (new hire) i have a catalog item that has a choice variable with 2 options, when that catalog item is being used in the order guide i need one of those choices to be greyed out. How can i archieve that?
Hello all, We have a notification that fires on the BR created event below. The notification has the group and the old manager removed, I am trying to find the variable that shows the new manager this BR replaced. We want one notification that says...
I’m troubleshooting a Workflow Timer that should wait until a calculated date, then continue.Today is Jan 8, 2026.Yesterday (Jan 7, 2026) I set my Exception Start Date catalog variable to Jan 8, 2025 (a year in the past) for testing. The timer logic...
Hi All, We are currently evaluating the feasibility of forwarding ServiceNow security and system logs to an external SIEM.Specifically, we would like to confirm whether ServiceNow natively supports sending these logs via Syslog (Syslog Probe + MID Se...
Hi, I have the @mentions notification enabled on my instance and can properly use the mentions on tickets if done manually . However we have some automations in place raising tickets from eg monitoring tools. the requirement is to have the @mentions...
This is not a question. The PDI is currently in an offline state. Resolving the 502 error. This is not a question. The PDI is currently in an offline state. Resolving the 502 error.This is Ezra. He was happily building a new app in his PDI when a 502...
