Hi, I found some community articles from around 2019 and I followed them.https://www.servicenow.com/docs/de-DE/bundle/zurich-platform-security/page/product/credentials/concept/c_CyberArkIntegrationConfiguration.html.1. I requested the plugin in the s...
I use gs.addInfoMessage in Business Rules to display information before update. I found that the message is displayed twice when I edit record in the list, but it is normally displayed once after saving the record in the form. It is normally display...
Hey Experts, I'm working on a catalog Item where I need to send custom approval notifications for approval. All other catalog items use the default system approval emails. How should I avoide triggering the oob approval email for this specific item. ...
Hi All, i installed required plugins for servicenow - ADO for agile development plugin created credential alias , credentials ( with PAT token provided by ADO team ) ma and connection record then created Azure devops instance with URL given by ADO ...
Hi all,I currently have a stacked bar chart data visualization which effectively shows Cost A and Cost B stacked onto a bar. I want to add an adjacent bar to each stacked bar in this visualization which will be a value represented by 'Budget'. I have...
Hello I have a Calendar showing tasks for a specific team. Each item in the calendar relates to a task record. when the user clicks on the record in the calendar it is opening in the classic view. is there a way to configure the calendar or all cale...
The below screenshot is the original workflow for updating CIs, and works; it has been working for several years now.We were asked to remove the Approval, so we did. The workflow APPEARS to work correctly-Despite the lack of errors, and despite the t...
How do I stop this banner from constantly showing up when I save or refresh the page?? /now/nav/ui/classic/params/target/sc_cat_item.doWhen I create a new catalog item, I get that banner. I click the "x" to remove it, but when the page refreshes, it...
The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version
I want to hide the virtual agent chat icon for the c3i users that is where the users are with special instructions containing C3i full support. How can it be achieved.
With our upgrade from Orlando to Quebec, Data Archiving has an enhancement to retain field references. In the past version, the Display Name of referenced records were stored as strings in the archive table. After activating this attribute on exist...
I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...
I want to send notification to one DL and one email for all changes and updates made on incidents of one specific company raised externally. Tried creating the email notification script but not getting where to add it under notifications. When i open...
Can i open a report on click of bar or pie chart, in a different table list view and not the list view of the table on which report is created on? Can i make one report be interactive to click of another report - to explain it properly - I have 2 rep...
Hi All, We're looking for a solution using a business rule (or flow?) to identify and parse an email address in a body of text in the Description field of a new case, and then copy that email address to the 'Requested For' field. Has anyone set-up an...
