Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Client Script FX Currency calculations

I have this client script using FX Currency Fields:     var unit_price = g_form.getValue('unit_price');    g_form.addErrorMessage('FX ' + unit_price);    var currencyCode = unit_price.split(';')[0];     var unitCost = parseFloat(unit_price.split(';')...

ATF schedule didnt run and its set to run daily

Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...

HenryD by Tera Guru
  • 625 Views
  • 3 replies
  • 0 helpfuls

Agent Mobile App for fsm

I need to show some end to end use cases regarding fsm with my pdi, there is no fsm related purchased license, is it possible to show the agent side view in agent app with my pdi, i tried it but in many demo vedios, they are showing some other interf...

getDecryptedValue(); returns nothing

Hi All, I have been trying to replace our GlideEncrypter with getDecryptedValue();. No matter what I do, what kind of record I'm trying to decrypt I get this returned: *** Script: [0:00:00.002] Total Time Script:var gr2 = new GlideRecord('snmpv3_cred...

Kip2350 by Tera Contributor
  • 926 Views
  • 1 replies
  • 0 helpfuls

AI Adoption - Where are you now?

Hi Everyone, As AI capabilities continue to evolve rapidly across the ServiceNow platform, I’m interested in understanding where different organizations, customers, and partners currently stand in their AI adoption journey.Many of us are navigating s...

Khanna Ji by Tera Guru
  • 2598 Views
  • 5 replies
  • 1 helpfuls

How to close a HR task from schduled script

We have a custom workflow for life cycle event.For exit we have a life cycle event case created 30 days before last working day, with HR tasks assigned to multiple teams for clearance along with a task for manager clearance. Once the HR task is close...

divyav7 by Tera Contributor
  • 409 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change verbiage on the service portal

 Hello, I want to change a phone number on the service portal.  I see how to make branding changes, but i am unsure of how to edit existing wording.  I am trying to change a phone number.  A screen shot is attached.  Thanks!       

Resolved! ITSM related

I'm working on a requirement where we need to ensure that once a record is moved to an 'Archived' state, it becomes read-only for everyone except the Admin. Should I lean toward a single Data Policy for UI-level control, or stick to a robust ACL (Acc...

RupaleeC by Tera Contributor
  • 489 Views
  • 1 replies
  • 4 helpfuls

Resolved! Flow Designer parallel tasks closed skipped

I have a flow that I have 6 tasks that are worked in parallel.  There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureapproved_by_asset_...

RupaleeC by Tera Contributor
  • 683 Views
  • 1 replies
  • 0 helpfuls