Hi,I manage to create custom modal on Workspace Record page, and now I need to create UI Action button on that specific modal, but I'm not sure how to achieve this. The custom button should be there either next to Export and New, or if those can be r...
Hi everyone
I have a problem with an inbound email action "Create Interaction" that creates an interaction via email and populate the opened_for field with de userID from de user who sent the email, I have all de email properties that i need active but when i ma...
I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the failing case record, it works fine. Failing means the script will move the...
This is the out‑of‑the‑box Script Include EmailUserReportedPhishing. Sometimes it is unable to parse the data. It creates the phishing email record, but the data is not parsed correctly—we are unable to see the proper body content in the phishing ema...
Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated.
Hi allI'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be cancelled and re-raised but losing that battle).I have the...
1) I have created field on Business application [cmdb_ci_business_app] table. That field in of type "UI Action List" and labled "Business Criticality". 2) I have created a UI Action and linked the sys_id of this UI Action in the above created field i...
Hi,We have OOB UI Action 'Close Task' on sc_task table. If there is only one sc_task inside the sc_req_item record, then when we click on 'Close Task' it close the current sc_task and also close the sc_req_item record and the sc_request record.How th...
Is there a way to remove a reference qualifier acting on a Service Catalog variable when a user changes the value on another variable? Ex. Field A (True/False) Field B (Reference field) if(Field A changes) Field B (remove reference qualifier)
Hi Team, I need to update the OOTB stages in "Step based request fulfillment" flow but this flow is in readonly mode and can't edit the stages in it. Is there any other way were we can modify the stages. Please help. Thanks
I am trying to create a survey question in ServiceNow using Assessment Metric Templates. For this requirement, I created two assessment metric templates. The first template was created without any display values and is being used as the parent or mai...
Hi,I am working in a Workspace. I will explain step by step.First, suppose I open only All records from the filter navigator by pressing CTRL. This works perfectly at the content level and the browser title level. But, when i keep this All Records ...
I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the failing case record, it works fine. Failing means the script will move the...
Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...