Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...
So, I need to have a list on my Service Portal form where users can select multiple columns, hence I am using a List Collector. However, I want to show more than one column of information in that list. I found this link here: https://www.servicen...
SLA Due & the Made SLA fields in the Incident form / module pertaining to the P1, P2, P3, P4 priorities SLA , since, those fields are not populating with the appropriate results
To create the requisite alert notifications / triggers pertaining to the Incidents - ( P1, P2, P3, P4 ) reaching the Resolution SLA breach - ( Breach Intervals - 25%. 50%, 75 % ) accordingly and these to be delivered to our Group. How to achieve the ...
Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...
Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...
I am trying to use current.setAbortAction(true) in a Record Producer in a scoped application but is throwing the below error. Tried adding Application Cross Scope Access but not working, any reference to fix is this? Thank You
I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...
Using load data, i had loaded 800 records in my sys_choice table.Again i had loaded the file having 100 records.But that 100 records already inserted during import of 800 records.so know i have total 900 records in which 100 are duplicate records.and...
Hi all,I have a created form that allows the user to change the name of an assignment group nameWhen the user adds this to cart a request is sent to an approver and upon approval the name should change I created a business rule to do this: here are m...
I'm trying to copy attachments uploaded on a catalog form (while raising the RITM) to related records (in another table), but it's not working using a Business rule.My actual requirement is: User submits a catalog form.Multiple excel files are attach...
I just installed PSDS in my PID instance and set up my own agent profile and have assigned 3 PSDS cases to myself that are ACTIVE and a few base Cases as well.In the agent mobile app, under My Cases I only see base Cases. None of the PSDS cases appea...
Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...
Hi Community,I’m configuring Approval Hub in our Employee Center / Portal. I can see the My Approvals tab in the portal header. but I’m unable to see the “My Tasks” tab in the portal banner/header (refer to screenshot).I tried updating all related Em...
Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...
