Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...
Hi,I have a requirement where need to generate a Word format letter based on a record. We are using a custom table to record requests created by the users. The letter will kind of like a official letter template as well. Is there any out of box featu...
I have two fields 1. Raised on behalf - Reference type - still had to customize an info icon with few fields (cant remove the fields in sys_popup as it would affect the other apps) - when clicked UI page should have 'Raised on behalf Band' OnBehalf b...
Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...
Hello, I am trying to provide admin-read-only access to some users in test instance. here's what I tried:-1. Create a Group called "ADMIN-Read Only".2. Add the role "sn_read_only" role to the group.3. Adding the user to the group. But it made the who...
I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...
How to create metric in ServiceNow when state changes from On hold to In progress state for a particular assignment group ?
Hi,I created a new customize table and then i created a new sys_ux_list the is reference to this customize table.When I click on the pencil icon to edit the form from the list view inside the workspace im getting this message: how can I configure fo...
Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.
I know there are a lot of posts on this, and I have tried to follow some but not getting results Ive followed this video guide, but its not pulling the resultshttps://www.youtube.com/watch?v=uLHCw2GA3lo This is what we haveI get an email into our Hel...
I have a Record Producer which has a Variable that is a Lookup Select Box. All the values are stored in the OOTB Choice table (sys_choice). I am trying to make the values sort by the Sequence number in the drop-down box, but it is not working. It ...
I have created a variable of Lookup Select Box type in which look up value field(Available Shift)is a choice type field . I have used below variable attribute but it is not showing in the correct sequence as defined in the choice field: Variable a...
Hello community, We've Service portal enabled where ideally users with no role can use to submit tickets. the redirection is working good. When i'm impersonating user with no role it is taking me to Portal. however, When these users use home.do link ...
Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...