Hi Community, An agent from Japan, once click on Transfer Case then they should see only selected HR Services.How can we achieve this ?No, HR Criteria is not something we can go ahead with, as those HR Services which needs to be excluded from Transfe...
Hi all,in the normal view of a service catalog item, if you were to try executing g_form.getParameter("sysparm_item_guid") you would get the cart item id in advance before the item gets submitted.Is there a way where i can get the cart item id of t...
Hi All, Has anyone been able to successfully install and connect the SAP Concur Spoke to their Concur Instance?I have followed the ServiceNoW Setup guide along with instructions from concur, but when I try to get the toekn for the firstime, I get an ...
I have a set of catalog tasks to be generated in sequence. However if the first task is Closed Cancelled, we need the rest of the task to stop generating and close the request. Can this be achieved using step based fulfillment flow.
Hi All, I have a requirement where I wanted to restrict "Insert new row" on an embedded list based on a condition. So, if the Phase = "Implementation", I wanted to restrict the user to enter any record through the embedded list. I have tried restrict...
HI,I am trying to hide "New" Button under change request related list .I am new to servicenow,Can anyone mention steps how can I add this New UI actionThanks in advance!
Hi everyone,I have a catalog item with a Multi-Row Variable Set (MRVS) containing many variables. In Service Operations Workspace (SOW), agents struggle to view all variables because the MRVS table is horizontal and requires scrolling.I’ve tried usin...
Hi allIm using Advanced Work Assignment in CSM FSM Configurable Workspace and trying to auto set agent status to Available on login. Is auto setting agent availability on login supported in CSM Configurable Workspace, or is manual status change the o...
I've been struggling with this for a while. Occasionally, our asset management group needs to manually enter devices into our CMDB.In order to complete the process, they need to do the following stepsEnter the relevant data in the Hardware screen, wh...
Hi, I have a Modal in the Project Workspace. It mimics the action of the legacy "Create from Library" UI Action and shows a list of Risk Statements from which, a user might want to create a project risk.That modal has it's own List Action called Crea...
Hi,Is it possible to hide a particular role(example Role A) from role table for all users including admins. It should only be visible if the logged in user belongs to XYZ group.I am trying thru ACL's but something is missing and the ACL is locking th...
I have below requirement:As a manager responsible for reviewing impersonation sessions, I need the ability to view all system activities performed by a user while impersonating another user, so that when there is probable cause of misuse of the imper...
Hi,So I have this combination of onChange client script and script includefunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; var ga = new GlideAjax('AccountSTOChecker'); ga.addParam('sysparm_name'...
I have a user that seems to be in all the correct groups. But when the user goes to read a report they get "Security prevents reading User - no records displayed" i have tried to problem solve this but im at a stop as i cant find what the issue is.
Hi Guys - I have to work on integrating One identity with ServiceNow . I am not sure where to start and changes I need to do at the ServiceNow end. Can someone help me with architecture and steps I need to take do lead a successful integration with ...
