How to remove an SLA attached to historic data?
What is a best practice to remove an SLA attached to the record?
Forum Posts
Resolved! ATF - Custom Calculation
I am creating a test that requires a calculation and I'm not sure how to achieve this. When we close an Incident, we get a Resolve Date and a Close Date that is set to automatically close after 5 days. When I attempt the field validation for Close D...
Playbook Activity
Hello, I have requirement as below: One playbook activity should contain all fields as Start Date/ Time 1 and End Date Time 1, Start Date/ Time 2 and End Date Time 2, Start Date/ Time 3 and End Date Time 3. On submission of activity, i...
Dynamic Page Title variable not populating topic_id on new Service Portal page
I created a new Employee Center page and configured a Dynamic Page Title with a variable named topic_id. The page URL includes esc?id=<my_page>&topic_id=<sys_id>, but the Dynamic Page Title isn’t receiving/populating the topic_id value. This is the u...
Resolved! Parent/Child Related list record creation
Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad
Add/Remove multiple and Edit Members dialog filter control
Hello all. I hope I am posting this in the correct location. I need to find a way to provide a default filter on the Edit Members dialog when someone selects the "Add/Remove multiple" button found on a list field. I have one set up on Task that is r...
Resolved! AWA Capacity Question
Hello developers,I have kind of a complex question.In advanced work assignment, l have 20 cases sitting in my queue waiting to be assigned. Each of those cases is a work size of 1. Right now, my agent work capacity is set to 15 and I'm currently at c...
Testing UI View Rule using ATF
Is there any way I can test my UI View Rules using ATF? I have created one views for my table to create the record, and the default view is for viewing the record. I have a view rule that directs the user to the respective views, and I want to create...
Error sending notification when adding a comment in SOW between tables RITM and SC_TASK
Hello everyone,I want to send a notification to each of the child SC_Tasks of a multitask RITM when a comment is added to that RITM. Each SC_Task usually belongs to a different group. It works when the background script runs, but it doesn't when I ad...
Resolved! Can't Link a Product Offering to a Category
Hi all,I have recently installed Sales & Order Management, and I am working on a POC, while following the documentation and some training in nowlearning I stumbled upon an issue.I created a Resource Specification, then a Product Specification and the...
can we find the all the error records at one place related to AMDB , business application
can we find the all the error records at one place related to AMDB , business application tables?
snc_internal user can't able to see the group information in service portal
Hi All, In catalog we have sys_user_group reference variable, when SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. I...
Resolved! Document Generation from Servicenow
Hi, I want to print servicenow data onto word document and show paragraphs in word document based on user selection in servicenow, for example priority is High - High priority paragraph should be visible similar way, can ServiceNow Document Designer ...
Link major incident or problem AI Agent in servicenow
Hi any official document for Link major incident or problem AI Agent in servicenow
Alert Correlation behavior and possible solutions (Rule BAsed)
For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...