Hi All,I’ve run into an issue while working in Industrial Workspace and would appreciate some guidance.I created a custom dashboard under the Industrial Workspace and added a few data visualizations (single score). The data appears correctly within ...
Hello,I am tasked with setting up notification when approver has sent a comment on the additional comments field. Within our flow the system also updates this field which is causing the additional comments notification send unnecessary notifications....
Is there any way that we can achieve similar field based highlighting in worspace view as well? I dont see a 'highlight based on' dropdown in the platform-analytics-workspace view.
A record from sysauto_report is deleted, we want to check how it was deleted. Fortunately I have backup in another instance.My question is where to check and how check it was deleted. Tried searching logs with table name and deleted record sys_id but...
Hi community,right now I am facing an issue and hope someone can help me with it. I've got the requirement to make a system wide default, so that the default activity stream inputs are "additional comments" with the option for work notes by clicking ...
Hi, I have a requirement to identify all workflows that use the change group for approvals. Can you please advise how can I check it? Thank you
We are considering the operation of including the values written to a journal type field created on an incident form in an email notification.Since the number of journal type fields written exceeds 3, we are considering changing the value of the syst...
Hi Community,I need to create a quick message for the P1/P2 incidents to show all the work notes have been added to this incident so far. In the quick message, I use ${work_notes} to pull the variable but the maximum work notes number that listed in ...
Hi All,Can someone help me to understand what is difference between below two When should we use : Arr.push(i) ;When should we use : Arr + = ( ' , ' + i);var criticalIncident = [];var inc = new GlideRecord('incident');inc.addActiveQuery();inc.ad...
I am trying to create an experience on intake forms (incident/request) on Employee Center portal, where the KB article shows up in a widget dynamically on the intake form based of the details filled by the user on the form.
Sorry for the long post. Hi All, I am using AdobeSign integration to get the PDF document signed from an employee.Completed below configurations as per the documentation:1. Activated & setup AdobeSign Spoke2. Created HR PDF Document Template3. Confi...
Hi team, Is there any possibility to increase the height of the Description field and set this height as default instead drag and drop.Please suggest on this? Thanks!
Hi All,We are currently facing Duplicate records in Server table based on differnt Serial Number Type from Discovery and Solarwinds SG connector. Discovery is creating a server record with Serial Number type as BIOS whereas Solarwinds is creating ano...
Accidently canceled a change request and I need to change the state to closed. It was actually implemented just no on the planed start date so it needed to be force closed. Is there a way to do this?
I have a dilemma where I need to force close a change request that was already implemented months back however it was done out of business hours so the change request did not go through the proper workflow. It is currently in the draft state and need...
