I saw this other thread, but it doesn't fully explain what is going on, and my situation is a bit different, so I'm hoping there is a better solution. Here's what I have going on:I have a scoped application (created via the Create Template, this is a...
I accidently published an KB article. I need to retain version 1 and not check it out which would result in a version 2. How to recall an article accidently published
We have multi-factor setup for all admin accounts. This was causing problem with cloning and retrieving update sets. So we setup and account that was web services only and had the required roles. We also set it up with snc_read_only role. This has be...
Hey All, We have OOTB filters on the technical editor dashboards in ServiceNow. We are noticing that these OOTB filters aren't behaving the same as when they filters are used on in-line dashboards. We discovered an issue when an user applies the fi...
I have created 3 Indicator report and 1 Table based report. When I created Date filter and added client scripthttps://developer.servicenow.com/dev.do#%21/reference/next-experience/utah/shared-components/sn-component-filter/uib-setup based on this doc...
Hello Community, is there anyway to check how much space is occupied by particular table in ServiceNow. If yes can you please help with the process. Thanks, Nagesh Klv
Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...
Hi Experts, Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.
Hi Team, In ServiceNow native UI, when a user selects/deselects something (like list columns, filters, preferences, etc.), it often writes directly to the User Preferences table (sys_user_preference). But if same action performed on HR Workspace le...
Hello, I need to hide below form section (highlighted) based on major_incident_state value on the incident form. I guess the code should be in a client script and llok something like this: var sections = g_form.getSections(); g_form.setSectionDisplay...
We have configured a flow to auto-close the stale LCE cases (after 90 days of record generation). In that flow, we update the HR case state first to awaiting acceptance and then to closed completed, because directly updating the record to closed comp...
I'm working on playbook. I have configured a playbook on Contact table. Have configured a record generator to trigger that playbook. I want to rename the buttons appearing on playbook pages i.e, Record generator page, other pages. Please let me know ...
I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...
I am trying to look at possible solutions for automating a process - When a requestor adds metadata to the fields of a Service Now ticket I now manually have to copy and paste those field entries as values in my code and create a Pull Request (PR) on...
Hi Everyone,I see a new checkbox 'sandbox enabled' in script include after upgrading to Xanadu. Can anyone explain what is the use of this checkbox with an example? Thanks!