Hello. I was testing out our approvals that have been working fine as usual for the last months. When suddenly after a refresh the page said "you cant access this approval" i went from our developer instance to our test and there it worked fine, but ...
Hey there, team. I've been working on this Jira / SNow bidirectional integration for a bit, and we've reached a snag that I can't seem to unravel. We can create and update fields in SNow and have them send to Jira. But when we make a Jira update, the...
Hello developers, In the Source-to-Pay workspace, we have a playbook that automatically triggers based on certain conditions and this part is working perfect. The problem is that the "Playbook" shows as the first tab in workspace (see attached screen...
In customer service case, If we have created the correspondence from that case In the correspondence record the Message field shows default value text format "Verdana and 8Pt". Where can i see the text format configuration for the message field ...
Hi all We use the walk appointment bookings for users to book appointments with our remote techs however we are having issues with the fact we cannot change a session numbers if there are future or even passed appointments that are booked. We are hav...
I am trying to remove and Option from the State field, the below code is working as required on the Native UI but when I switch over to the Sercurity Incident Workspace this function is not removing the Option from the state dropdown. The option that...
We have an existing Variable set that has a Catalog Client Script which works with the variables inside the Variable Set. On several of the variables outside the set in our Catalog Item, we would like the Catalog Client script to work on those variab...
Hi developers, In Yokohama release, new query operation is added called "hierachical queries".I configured it following docs like below image and executed query but it didn't work.Is there anyone who can execute hierachical queries successfully?docs:...
Hi, help needed please.On the Risk table, we have embedded the Mitigating Action related list. This table shows records in the ridac_m2m table and currently displays action.number as the only click through value. However, clicking this takes the user...
Hi all,I’m working on an Incident metrics report and I need to include the initial state of the Incident at the time it was created.For example, I want to know whether the ticket was first created in New, On Hold, In Progress, etc. I only need the ve...
I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...
Hi All, Hoping you can shed some light on how you can view or restore your data once you have a data dump from ServiceNow for an expired instance. THey provided 2 files a schema SQL file and an actual table data SQL file in mysql format. Tried insta...
Hello i have a view where i have a usernumber refrence field.This field comes from lets say view2. I really want the user to be able to edit this field when the number is wrong. So when the user is in view they can edit the refrence usernumber field,...
Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...
Hi Team , I have identified some incorrect behaviour when updating the statuses of Business Applications today.When the Install status is updated to Retired, then it automatically changes the Operational Status to Retired.When the Operational Status ...
