Hello Community,I’m trying to define a Scheduled Job in ServiceNow that should run every Monday at four specific times:5:00 AM IST10:00 AM IST6:00 PM IST9:00 PM ISTIs there a way to configure such dynamic periodic criteria directly in the Scheduled J...
Hi, I am trying to ignore updates to retired records part of the IntegrationHUB ETL. Is there an easy way to do it? Thanks!
We have a requirement in the Playbook, where user can select multiple choices from the dropdown and then utilize these choices for the further flow movements. I am currently using the Questionnaire activity for this requirement but it doesn't have op...
Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...
Hello devs! How do I connect the Now Assist Q&A Genius Results skill to Virtual Agent? There are no clear instructions on how to do it. Do I have to go to VA designer and create a topic block for it? I appreciate any help that you will all give.Thank...
Endpoint Management capabilities in Service Now
Hello Everyone, We are working on a CMDB use case where we want to automatically update the Lifecycle Status of certain CIs to Absent if they are no longer being discovered. For the below 5 CI classes, if a CI has not been discovered in the last 60 ...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
I've created the following UI policy to hide a custom section on our incident form: It works fine when I look at the Service Operations Workspace view from the backend, the section tab isn't visible unless the condition is met:But looking at the same...
Hi I made a button that opens me a place for signature but the button doesnt work for me in the workspace just in the back.please help!!
Hi, We have a requirement that when multiple records are created and assigned to same Assignment group then all email should be summarized in one email. I went through email digest, and was trying to figure out how it works, I gave an interval of an...
Hi Team,I am trying to anonymize data using Data Privacy(Vault) during cloning my Prod over Subprod (Subprod data should be encrypted). However it is not working. Did anyone faced this issue?I have followed below steps based on the documentation:1) I...
Hi All, I am working on a ServiceNow to Planview user provisioning integration using soap. soap message function<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://schemas.planview.com/PlanviewEnterprise/Servi...
I want to customize the below notification Customize the MS teams notification Please help me what are all the things i have to change
Hi,I know that OOB whenever you add attachment to a case its being added to the activity as well. Is there any way to delete specifically one record attachment from the activity but not all attachments? I want to remove this from activity but not rem...
