Hi, I'm working on ServiceNow AI Agents, where I connected my AI Agent to the virtual agent in the virtual agent designer. Everything is working like the agent is creating a defect record. The issue I'm facing is after creating the record, the conver...
Hi, I created a script include in the Global scope.I created a Restricted Caller Access Priviledge record to grant read access for the script include so that it can read records in the Interaction table that are in the 'HR Service Delivery Virtual A...
Hello! Hoping someone out there can tell me why the second of two .update() statements (using the same gliderecord object) isn't working. The first .update() works fine.I'm running this on a PDI of Zurich. My first goal is to have a Scheduled JOB man...
Hi,There is requirement to get the schedule entry record, which cause conflict to schedule on change request. For this, tried creating BR on conflict table whenever any conflict is created/updated due to change request schedule, to get the overlap sc...
When we submit the request, it goes for approval. If the approver does not act within 9 business days, the request is rejected. After that, it goes to another approver. Once approved, a catalog task is created and assigned to the group. The assignee ...
Hi Team, I requested a new Personal Developer Instance , but it has been in waiting list for hours because of this I could not able to move further could you please help me or let me know the expected waiting time ?Thank You
Hi, I have a requirement to change the dashboard of the SOW to custom one.Please let me know how to do that. Thanks in advance,Harika
I'm having a tough time understanding what is happening here, and would appreciate any insight.I have a user who is reporting that he updated comments in an incident in IE (INC0130327), and his comments got written to an incident he had opened in Chr...
I want to force work notes to be required whenever any update on Change Request when in Scheduled state. I'm using a onChange client script, below is my script is not working:function onChange(control, oldValue, newValue, isLoading, isTemplate) { ...
I am trying to restrict an account (sn.ebond.dev) to REST API access to custom staging table called u_ebond_incident_staging. The table (u_ebond_incident_staging) created the necessary roles and I toggled the "Allow access to this table via web servi...
Good afternoon,I’m currently configuring the Walk-up Experience and I’ve run into an issue with the “Enter your name or email” field. It consistently returns no results, which forces users to click “Cannot find your name or email” every time.I’ve rev...
Hi,When the category Field is set to or changes to “Hardware”, the entire incident form should be highlighted with a red border (as shown in the screenshot) to clearly indicate warning.When any other option is selected in the same category field, th...
Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged int...
I’m running into an issue with a database view showing a stale reference display value after a fix script. I updated a list type field (Network) on a custom table via a fix script. The Network column is being treated like a reference on the database ...
Hello Team,We have done a cloning and after the cloning, The "Open an Existing Record" Step field values are wiped out.Please find the below screenshot.We have tried to import the XML in atf_input_variable but still the values are empty. Please Help ...
