For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...
Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...
I have two fields 1. Raised on behalf - Reference type - still had to customize an info icon with few fields (cant remove the fields in sys_popup as it would affect the other apps) - when clicked UI page should have 'Raised on behalf Band' OnBehalf b...
Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...
I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...
How to create metric in ServiceNow when state changes from On hold to In progress state for a particular assignment group ?
Hi,I created a new customize table and then i created a new sys_ux_list the is reference to this customize table.When I click on the pencil icon to edit the form from the list view inside the workspace im getting this message: how can I configure fo...
Hi Experts. Currently my approval emails opens in native UI when user click to review the record from email links. How can i configure the links to open SOW instead.
I know there are a lot of posts on this, and I have tried to follow some but not getting results Ive followed this video guide, but its not pulling the resultshttps://www.youtube.com/watch?v=uLHCw2GA3lo This is what we haveI get an email into our Hel...
Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...
I created an agent in co pilot studio and am using servicenow as a knowledge source using Oauth2 authentication. I was able to set up the client id, instance name and was able to test and confirm it was working for me. When I try to share the agent w...
Hi everyone, I’m working on an integration between Splunk Enterprise Security and ServiceNow Security Incident Response (SIR).Splunk ES currently generates around 250/300 notable events per day, and the objective is to bring all notable events into ...
I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...
I have this client script using FX Currency Fields: var unit_price = g_form.getValue('unit_price'); g_form.addErrorMessage('FX ' + unit_price); var currencyCode = unit_price.split(';')[0]; var unitCost = parseFloat(unit_price.split(';')...