How to integrate service now with Jamf in ServiceNow?
Hi, How to integrate service now with Jamf in ServiceNow?What are the roles, Spoke and steps to it.Can you please provide any Product documentation is helpful. Thanks in Advance!
Forum Posts
Resolved! Catalog client script for catalog item banner
I need help to modify and add to this script for the banner to display in RED and bold on top of the catalog item form. function onLoad() { g_form.addInfoMessage('**Submission does not guarantee the request will be approved!**', 'danger');}
Is it okay to turn off all OOB scheduled jobs?
Hello experts,We are asked to check on the active scheduled jobs that can be turned off. For context the instance won't be utilized anymore but they still want to retain that instance for reference. So they turn-off all custom scheduled job that send...
Resolved! Is there a way to redirect the catalog item to category page in ESC portal ?
Hi AllRecently I got one requirement that when we open a catalog item in esc portal , it should redirects to another page in esc portal. Initially we have created 2 catalog items as per the client requirement and placed both the items under one categ...
Resolved! Related List Declarative Action to open a FILTERED List modal
I eventually got the action payload definition to actually update with my newly added parameter.The new parameter was "query". I added the query (copied and pasted encoded from the list) and then, foolishly expected it to just work. But it doesn't.I ...
Tabs in Workspace - SimpleList
I have a dashboard with several data visualizations.Is it possible to open a new tab when I click one of them?To me it looks a bit like a new tab is related to the table used in the data visualisation.If I have 3 data visualisations for different tab...
Make variables on the target record read-only in workspace
Hi All, We have a requirement to make the default variable editor read-only in the target record. We have written script as per https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752560 which makes the variable editor read-only i...
Resolved! getUserByID not recognized in Business Rule
Previously we had a piece of code in a business rule that checked for the user that did the update on a record. This code did work but we have discovered that it is currently no longer working and would like alternatives to this issue.Here is the lo...
How to Show Rejected Requests in My Requests for Resubmission
Hello, I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer. When users submit time entries for manager approval, some are rejected due to incorrect hours. Is there a...
Help preserving un-submitted text in RITM (/esc)
I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps: Enter some text in the Activity fieldWithout submitting the text, select the Watch List tabUpdate the watch listRe...
Getting Error: undefined is not a function.,when utilizing the Copy Attachment Action in flow design
I am trying to add an attachment to emails being sent out via a workflow. I have located the attachment record and placed it as the source record and have the email record pill as the target record. upon testing, I am getting the error Error: undefi...
Resolved! If Order Guide can you submit the catalog item and redirected to the RITM instead of the REQ
If you are creating an Order Guide which has multiple RITMS, can you still submit the catalog item and have it be redirected to the RITM instead of the REQ? When there are multiple RITMS does it land on the first RITM or does it default back to the...
Change Bulk upload
Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...
Excited and nervous: Waiting for the Next-Gen program in April.
Hello everyone! I’m reaching out because I’ve just finished the initial fundamentals and I’m eagerly waiting for the ServiceNow Next-Gen program which starts this April. I’m incredibly excited about the possibility of being selected! Here’s the thing...
impersonate user with snc_external role in zurich version read access
when i am trying to impersonate user with snc_external role , cannot see the cases in portal page