Hi All, I'm creating a flow to handle incidents on hold awaiting caller (automatically sending follow up emails and then closing if no response), but do you know how I can make it add only the last customer visible comment rather than all customer vi...
Hi Team, Currently, I am sending a daily ServiceNow health report manually via email. The report includes: Instance availability (Prod / Staging / Dev)MID Server statusScheduled job monitoringIntegration sync statusInterface health checksRight now, I...
Hi Every one,I need a solution for bypass the conflict change management for role change_manager.
Hi, I have created a URL type field called caseID. Requirement is if i click on the value it should redirect to an external link (caseID number should be added to the end of the link). Is it possible to achieve this? I have tried default value and ca...
Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...
I want to create a custom variable such that user can select multiple options form the choices such that the choices are added and not referred to any table i.e. I want a custom variable which take choices like select box but user can select multiple...
In the mobile app, in a reference field lookup in input form screen, how to add a pre-set filter that the user can modify. Just like in platform. I'm trying to link the list screen on the input form screen, but it seems to link to the card on the li...
I understand that once you’re dealing with an Order Guide in the Service Catalog that creates multiple RITMs, ServiceNow will always take the user back to the REQ, not an individual RITM. Does the same hold true for the Product Catalog?
Hi, I wanted to ask some question regarding the location.affected notification how does this notification triggers?
Hello community, I have been working in the UI Builder this days and I have noticed that the page "schedule" (now/nav/ui/schedule/cmn_schedule) is not showing monday as first day of week (see picture)I have been looking for information on the matter ...
Hi Everyone,I am new to ServiceNow, specifically working with CMDB Discovery and Service Mapping, and I would appreciate some guidance from experienced members of the community.I am looking to understand the best practices for discovering company ser...
Hi, How to integrate service now with Jamf in ServiceNow?What are the roles, Spoke and steps to it.Can you please provide any Product documentation is helpful. Thanks in Advance!
I need help to modify and add to this script for the banner to display in RED and bold on top of the catalog item form. function onLoad() { g_form.addInfoMessage('**Submission does not guarantee the request will be approved!**', 'danger');}
Hello experts,We are asked to check on the active scheduled jobs that can be turned off. For context the instance won't be utilized anymore but they still want to retain that instance for reference. So they turn-off all custom scheduled job that send...
Hi AllRecently I got one requirement that when we open a catalog item in esc portal , it should redirects to another page in esc portal. Initially we have created 2 catalog items as per the client requirement and placed both the items under one categ...