Resolved! Security center
What is best practise for going through security recommendations? Should you do them in a dev environment and capture in an update set?
Forum Posts
remove mandatory field messages on change form
Hi Team I have requirement that during change new state we have to make Risk assessment fields mandatory Risk Fields are customized field on change We have written Ui policy to make the fields mandatory during new state. Now everything is working as...
Show/hide field based on price change
Hi, I have a Catalog Item where the price is being build based on choices in select box variables. I want to display a variable if the price reaches above a certain treshold. From my understanding i cannot get the price of a select box variable cho...
Resolved! script include and client script makes problem for set a value in description
I tried to get the number, priority, and short description value entered in the description field when I made changes in the existing incident's caller field. The for loop does not get all incident details after parsing it. Can anyone help me fix thi...
Calculate Impact based on the Questions of risk assessment
Hi Community,Our client has requested that both impact and risk be calculated based on the risk assessment. There are 16 questions in total: 8 focused on risk and 8 on impact. The scores for the first 8 questions should determine risk, while the scor...
RITM request for approval from requested by user manager
Hello All,We have a requirement when a RITM is created, approval need to be sent to requested for users manager to approve the RITM.We need to check ifthe RITM assignment Group is "GroupA" or "GroupB".send Approval request to requested for user's man...
Resolved! Which database is ServiceNow uses?
I want to know which relational database is used by ServiceNow in the backend.
Need to hide JSON file type option in the "Export" feature of the Service Operation Workspace (SOW)
I need to hide the JSON file type option in the "Export" feature of the Service Operation Workspace (SOW) for all tables. Currently, I know we can disable the entire export option, but I don't want to do that. I only want to hide the JSON option from...
Decorating OOB angularjs directives
A while back someone was wondering on sndevs slack if they could add a seconds picker to the spDatePicker directive using attributes. Turns out the bootstrap datetimepicker that the directive uses in the portal forms for date/time fields has a config...
Resolved! is it possible to add a list collector to the incident form?
I want to create a new further category field in the incident form which contains a list of choices the users can select from based on the category software but the user should be available to select multiple at the same time. Is it possible to use l...
Resolved! cmdb questions
Hi All, i trust this email finds you well.1) i have a request to track ports used by the db instance (sql, mysql, mongodb, etc). I noticed there is a field called "TCP ports" which is a string field and can store multiple port numbers separated by a ...
Resolved! Creating a Custom Table and configure an email Notification to trigger to an Assignment Group
is it possible to create a custom table and configure an email notification to trigger to assignment group once any request is been submitted from the custom table, the client does not want any RITM or Task to this custom table. I need to configure e...
Other AI Search profile got recorded/created while configuring
Hello Devs,I would like to ask how to resolve this issue that I am facing right now, I was configuring a Now Assist Skill Kit with an AI search while recording it in an update set. There were 13 AI Search Profile created and recorded in my update set...
How To: Adding Color & "End Steps" to Process Flow
BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...
Resolved! calling script include in report
i tried in following way but when i RUN report 0 records where displaying, when i run same script in background script i am getting desired out put after printing. Please suggest. please find my screen shot and script as below
