Hello Everyone,In my project there are 3 domains - global, customer, salesWhen I checked the sys_domain field of sc_req_item table, I found that this field has different values for different RITMs.So, my question is how is this sys_domain value deter...
Hello all,I created a custom table with a reference field that references itself. I also added the attribute tree_picker=true (see image below).However, when I click on the lookup icon on the form, it is still showing the normal list lookup view. Is ...
Hi Team , I am facing an issue while exporting a standard change template record from Production to Lower instance . Below is the standard change template ,which is created directly in production . Application scope is also - Global I exported this...
hi i kept getting this error :The content of elements must consist of well-formed character data or markup. around these code : if (form_warranty_end_date.value === '') {alert('Warranty end date is required');return false;}var warrantyDate = new Dat...
Hello Everyone,I already posted this, but the sow forum was probably not the best place. I'm trying to set a "add to visual task board" button in the service operations workspace, (and I've been gradually loosing my mind over the course of this week!...
Hi all, I have a requirement, in which i have to give the hyperlink for another catalog item. On change catalog client applies to variable set. I should get the hyperlink in error box. I could not able to achieve this in UI page/ Macro/ widget, becau...
Hello Team, I am configuring Agent Chat and need assistance with adding a user name to the chat panel. Can anyone suggest how to include the end user's name in the highlighted panel below?
Hi Team, this is a general query I had in my mind while I was working with updatesets. Lets consider this scenario. There is a catalog item for which the client wants to change the short description and description.1. I create the update set "Catalog...
hello all. i am developing a catalog item, where one variable will be a checkbox that acts like a T&C agreement for user to submit. my problem is, the terms are too long and the checkbox has a character limitation. is there any way i could achieve ...
I wish to use a multi row variable set in order for people to advise what countries they are visiting on an upcoming trip along with the dates they are arriving and departing each country. Seems pretty simple really, however,I want to have some quest...
There is a flow in our instance that uses some form of Flow Transform to attach the record of a lookup action into a URL link on the description of a task.So basically, there's a lookup step for finding a document attached to a previous task. Then on...
I have connected Virtual Agent with two MS Teams tenants. I have confirmed that we can connect two tenants to Virtual agent in SN by creating a bot for each tenant. Please see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB116...
I have used below catalog client script on catalog item to hide variable on order guide level, it's working as expected but it doesn't hide the same variable on RITM level(see attached for reference)function onLoad() { //Type appropriate comment he...
hello expertsI have a problem with the relaeted list at the contracts level.i've written a business rule that will allow you to enter the old start date, end date and amount of a contract in the clm_contract_history table.here's my script(function ex...
Hello, I am trying to allow users of certain groups to be able to modify attachments on the RITM. I currently have an write acl with a script but doesn't seem to work. any help is appreciated if(gs.getUser().isMemberOf('GPC A/BO' && g_form.getDisplay...
