Hi All, I am very new to servicenow-MS teams integration , and working on a POC where we need to create / update incident from teams to servicenow Please help me with the process Thank you,Shabbir Shaik
When searching for a ticket by its ticket number in the ServiceNow search bar, it results only after 2 to 3 attemps.Why?
What is difference between 'RTE Entity fields' vs 'RTE field mapping' in IH-ETL? as I see different number of attributes in both the tabs for same TARGET table. I need to know which fields finally gets mapped to target table? Those 16 fields or the ...
Hello Team, I'm facing a issue where I have created a new UI action "Convert to Request" on Agent workspace. On click of this button, it routes to Service Portal and display a generic catalog item form. I'm facing trouble in passing the caller id ...
Hi guys, What are the basic things that one need to know related to SOW. Thanks!!
I have two catalog variables, comp and comp lead , comp is referencing to a table, if I select a value in comp then comp lead will also needs to be auto populated, comp is referencing to a table there is a column called lead , we need to populate th...
Dear All, @Ankur Bawiskar @Sohail Khilji We would like to integrate teams with ServiceNow to ease the process by chatting with the caller directly from the incident form (to redirect teams app) and that chat should be synched with incident addition...
Hello All, How to give space between Catalog Item Name and Requested for in Service PortalPlease check the attached screenshot.In PDI it is fine and showing gap between Item and Requested for.Can someone please help me on this. @Ankur Bawiskar @Sid_T...
Hi team , I am doing Servicenow-MS teams POC in lower environment As part of POC , can you people suggest what are the different use cases needs to validate in customer point of view please suggest Thank you,Shabbir Shaik
Hello @Abhishek_Thakur , Could you please help to understand the reason to implement HRSD.
Afternoon,On a list collector variable, the slush bucket only shows the user name. If you have 3 or 4 John Smiths in your user table, the submitter does not know which user to select. Is it possible to show the email address alongside the name in the...
Hello Community, Often, we confuse to understand the difference between HR Profile & User Profile. User Profile: This specifies the basic details about user like user id, first name, last name, telephone number etc.As you can see in the above image, ...
I am trying to Data Sources to create an XML data source to another instance. While creating data source, in the connection URL I have updated query parameters to reduce the amount of downloaded data, neither the size of the file will exceed mac perm...
Hello Community,I have a Dashboard which have loads of reports containing requested items , incidents.This dashboard has reports consisting of data from past 12 months, 6 months, and various other timelines .The Dashboard is taking allot of time to l...
Hello Community,I test my API with the Jmeter.I'm getting these many (429)errors in servicenow. How can i handle these?Thanks,Daiva
