how to write script into flow design
Hi, My requirements are if request type is A, assign it to admin assignment group. if it is B, then the assignment group export group. how to write this script into Flow design. Thanks.
Forum Posts
How can we define Dynamic Reference Qualifier in HTML Body - UI Page
In UI Page scripting, Can we take the values from "Client Script" and define that as a Dynamic Reference Qualifier in the "HTML" body?As per my requirement: I have to show Stockrooms based on the "requested_for" countrySo this client script is succes...
GlideAjax query
I want to write a client script which will perform some actions (display alert that number or date is empty ) in catalog item when the number and date fields from table xyz . For this GlideAjax script should be written which should check on the recor...
Measurement of durations : Metric definitions & SLAs
For the measurement of durations , lead time (from the initiation of a work to it completion) or cycle time .We have many solutions , but let’s focus on two solutions : Use of metric definitions & Use of SLA and Dashboard . 1 – Metric definitionScrip...
how to clear subcategory when category changed in through API
Hi, I have 2 serviceNow instances integrated bidirection. When i am changing the category in first instance and leaving subcategory as empty, in second instance category is getting updated and subcategory is not changing to blank instead it is holdin...
GlideAggregate Query Data Resource in UI Builder
We would like to make use of GlideAggregate in UI Builder. However, there is no GlideAggregate Query Data Resource available out of the box. This means we need to make use of a Transform Data Resource (which needs an acl rule).Is there any reason tha...
Resolved! Flow designer and scopes
Hi All, The recommendation is to create a custom or scoped application for flow designer content and not use the global scope. I am currently following the CAD course and from what I gather so far when creating a new application you have to define to...
Changing 'com.glide.cs.advanced-chat-popover' to true removes VA Chat widget on portal.
I am in the process of testing out the Proactive Triggers capability. After enabling 'Proactive triggers activation' in the conversational interface settings, I went to system properties to update com.glide.cs.advanced-chat-popover. After changing th...
Resolved! Save Button (Form button) not on Change Form at New stage, despite being in context menu
Hi,In other organisations I'm used to having a Save button visible within a New Change Form. Currently the only Form button at the Stage of 'New' is a "Submit" Button which returns to the previous screen, which will make it difficult for itil users w...
Error Message on the Expired Article
Hi All, I have requirement to display an error message on the top of the expired KB article page if the user searches that article via Self-Service -> Knowledge -> KB -> ArticleHow can we achieve that? We already have an error message display on the ...
Total Cases for each HR Service
Hello team, I have a requirement to get total cases count in a field : Total cases per each HR service.If we open a particular HR Service then the field "Total Cases" should show the count of HR cases created for this particular HR service. How can w...
Resolved! how can I import manually excel through service graph connector
I installed service graph connector for sccm plugin, I want to import manually excel through service graph connector. please suggest
I want to put some condition based on the portal view through the widget
I want to put some condition based on the portal view- for ex: if I open the sc_cat_item some validaion should be done.how to get the table= sc_cat_item in the client controller widget [id=sc_cat_item&table=sc_cat_item&sys_id=7e0c6da09766ca50cffc5d80...
Resolved! Add notes to label in attachment
I have a cosmetic requirement to add additional hint/notes to attachment icon on Incident table.Currently OOB I am seeing, 'Manage Attachments' on hovering the cursor over the attachment icon. I want to add ' Manage Attachments. Please dont add sensi...
Resolved! Report, group by and label not the same. is it possible ?
Hello, I want to create a report that dose group by on specific filed but I want to show label of other filed.I have X table and every record have a name, and I also have Count filed in each recordI want to group by the count and show the record name...
