How can we open the reference record when the field type is List Collector ? In the below image once I click on the Aakansha then her details from the User Table should be populated. Business Unit Co-Ordinator is List Collector Variable.
I've been wrestling with the implementation of Twilio/Notify/OnCall for a while now. I've got the basics set up but, for some reason, my workflow isn't being triggered by the on-call trigger rule. I found two KB articles that appeared to explain why ...
Hi Community, There is a requirement that in "table_1" as soon as "Active" field becomes FALSE, then user in group "crazy_group" should be removed. I think this can be achieved by BR. If you can help me with correct code and conditions I need to plac...
HiI have modified some field in case via agent workspace. after clicking save it is not saving. for some users it is happening for some not. I checked all roles if it is based on role or not. but could not found anything. plz help. it is happening fo...
We recently upgraded to Washington DC (patch 4) and noticed a different with the Global search. In Washington DC, after typing in a case # and pressing Enter, it displays the following prompt and takes me to the first record. In Vancouver and perfor...
Hello, Would anyone know how to recreate the dismiss announcement functionality that's present in the announcements banner? I've created a custom announcements widget and I'd like to replicate the dismiss functionality there but I'm not sure what r...
Hello,I have attached the screenshot of the HTML table of my Custom widget.I need to show the records of any table (incident/Problem/Change etc) in the HTML table. However, data is not stored in the correct order.I need to store the caller field data...
Under team viewer remote control tab , if we click on create remote session the link is generated . And that link is converting as text in the work notes . what to check for that ? And how to get that as link instead of text in work notes ?
Hi , I am trying to configure email which will be sent to users when they complete 6 months+ 2days at the organization. For example, We have the Hire Date in the HR Profiles table, If the value of this field is 2024-01-20 then an email should be sent...
We are currently using the default SLA Workflow that has the SLA Percentage timers triggering at 50-25-25 for notifications. As a business, we are using the BUSINESS ELAPSED TIME and not the ACTUAL ELAPSED TIME, but the workflow seems to trigger off ...
I am using the default Service Portal (/sp). Then I choose Instance Options but in my Custom Widget (not that one on the screenshot).Options appear for a moment and then immediately I get redirected to the page xxxxx.service-now.com/sp# which leads t...
Hello Community, I need some assistance with a Service Catalog item I'm working on. I have two variables in my catalog item: 1. **Application Name**: A reference field to the CMDB CI Application table.2. **Variable**: Newly created variable (Not Sur...
Hi All, We are supposed to add phone icon which comes from the Computer Telephony Integration (CTI) available in the left side navigator panel in Configurable Workspace to display the call history of the agent. Please suggest where can I create the U...
Hi, The Meraki Service Graph Connector talks about Meraki events triggering incidents in ServiceNow.Is anyone triggering Events and if so, what was your approach? Thanks from a very wet New Zealand
Is there a way to link a test to more than one story or task?For example:- I have a field called "Request Type" with certain functionality linked to the drop-down selection - The field Request Type appears on multiple forms, and needs to be tested- I...