Could someone please help me explain what is sysparm_serial in the following script: checkAssetSerial: function() { var sno = this.getParameter("sysparm_serial"); var gr1 = new GlideRecord('alm_hardware'); gr1.addQuery('serial_number', sno); gr1....
Hello,I’m encountering an issue where email notifications are displaying duplicate timestamps and approver name. Could someone please provide suggestions on how to print only one timestamp and approver name? Thank you This Business Rule Script copie...
Looked up various methods to get this working (script includes, Catalog Client Scripts, UI Scripts) etc but have not found anything that currently works. Is there a simple solution to make sure that attachments are mandatory for a specific Catalog I...
Hi all, I have a client-callable script include in my instance. A function within this script accepts client parameters [this.getParameter('sysparm_sys_id')]. Now to reduce code redundancy, I would like to call the same function from server-side (bus...
Hello, I have two fields in which one is a reference field and the other is a text field. While the user enters values to the second text field, the value from the first field(which is reference field) should be appended to the value entered by the u...
As the title states. When clicking submit or save on a new record of a custom form nothing happens. Investigating this and inspecting the console I see "GlideTabs2 findTabIndexByID could not find section_tab.#' every time submit or save is clicked. #...
Hi All, Unable to create new navigation tabs in service portal and employee center. Like bwlow I want to add one more navigation tab. How to achieve that help me in this plz?
Hi community, Need help in understanding "Task Definition" in service catalog. I know that it will create a task in the RITMs. I am confused how we can assign task to particular assignment group and how we can configure workflow/flow designer for th...
I have records listed on a calendar based on "Install date" field. Is there a reason in particular these last couple arent showing the name of the records?
Hi All, I am preparing a report in which I need to calculate percentage of cases worked based on counts. I want to do (28/2345) *100 and display as another column with the name percentage in the above pivot table how can I achieve that? OR is there a...
Hi @Ankur Bawiskar i wanted to hide my attachments in workspace which is being attached from record producer. Can you help on this
Hi All, I have ran into a strange flow\flow action issue. I have created a scripted action that has an array of object as an output to capture some data. when creating the child nodes of the object and in general for actions outputs I only seem to ...
Hi, I was trying to update the Knowledge Base on instance 2 when it gets updated in instance 1. For this I created a Rest Message with PATCH method. However, that's not updating the record in instance 2. Below are the details. Requirement:When a KB...
Hi everyone Please see if you can see what is wrong with my code. I created a business rule that should hide the 'high priority' option on the incident form for all users except those in the BST-Service Desk group. It does not seem to work? Only Serv...
Hi Team,how can I make the view in the widget larger in Knowledge Management in ServiceNow?Link:https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/build/service-portal/concept/kb-article-page-widget.html BR
