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UI Builder Form Component -- Info Icon on Reference Field

ref_decoration_disabled attribute appears to be completely ignored in the UI Builder form component (Tokyo & Utah--the UI Builder form component was not usable to my experience before then). The "i" icons appear by reference fields--even for display ...

Velma by Tera Guru
  • 1559 Views
  • 4 replies
  • 0 helpfuls

portal view not working as expected some categories.

catalog form field name is request category is reference field we are not able to see the values in the service portal but service catalog native form working as expected. like we are able to see the request category values in the native form.for eg:...

SrikanthRayar1_0-1713520487989.png SrikanthRayar1_1-1713520576690.png

SLA - How to always trigger a response SLA

Hi,Say you have a simple response SLA on INC where the start condition is Active = True and the stop condition is Assigned to is not Empty.Scenario - When a user creates a new INC, assigns it to themselves, when they save/submit the INC record. The r...

B3N_AU by Tera Guru
  • 1306 Views
  • 5 replies
  • 0 helpfuls

NLU Issue

Hey, did some one know why i have this kind of error in my PDI instance :"Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support" 

b__MouradH by Tera Contributor
  • 773 Views
  • 3 replies
  • 0 helpfuls

Reference Qualifier based on the other field value

Hi Team, How to limit the values for a reference field based on the other field value. The first variable is of type select_box and is used to set the category. The second variable is a reference field, which should only show the records where the ca...

florian29 by Tera Contributor
  • 9165 Views
  • 5 replies
  • 5 helpfuls

Cloning

Hi In general what kind of tables we will preserve and what kind of tables  we will exclude while cloning 

Why " isInSchedule() " always entering Else part

Hi All,I tried below , but it's always entering into ELSE Part.It's returning UTC time value but I'm looking at EST timezone value validation.var now= new GlideDateTime();var nowDate = new GlideDateTime(now.getDisplayValueInternal());var schedule = n...

Supriya25 by Tera Guru
  • 1495 Views
  • 14 replies
  • 0 helpfuls

Resolved! Automatic Status Update via Business Rules

Hi All,I would like to set a Business Rule in order to automatically assign a status for the record between Active (= 1) or Inactive (=2). The goal should be assign Active status to records that have been updated in the last 90 days, and Inactive sta...

vcicchirillo by Tera Contributor
  • 2035 Views
  • 6 replies
  • 1 helpfuls