Team,I need help with Before Query BR. Requirement: Users having roles 'itil' should not be able to view a few 'Configuration Items' upon its selection through the 'Configuration Item (cmdb_ci)' field on Incident, Change Request Records (as shown in ...
Hi, In an SLA definition, I have selected the Duration Type field as Breach on due date. It is calculating weekends as well. I do not want that. I have kept the below settings and Assignment group support hours are from Mon-Fri. Duration type – Breac...
Hey geeks, OOB there is a spoke for 'Record Management' docs link - https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-spokes/concept/remote-instance-spoke.html Question - Can that spoke br used f...
Hi, See this URL, the table name is "csdm_app_services" But if i search for that in the Tables module, then no results are show. but I use the context menu, configure > Table, then it shows me this: Which means, "csdm_app_services" is the same as ...
Hello everyone, I need to add a UI macro button next to a field in the Incident table in Service Operations Workspace. When users click on that button, a popup will open and display records in another table for users to select. Is there a way to achi...
Hi everyone can we start sla for first call resolution?
Can someone please let me know how I can remove certain fields in the filter by list? These fields are not used in the application as well but I can't delete them since it's inherited from a table.I'd like to hide these fields using ACL's but I creat...
Hello , Here is use case : In incident table whenever you change the caller , that changed caller groups have to Display is description field
We're creating a custom portal and leveraging taxonomies functionality from the Employee center portal. We have parent topics and child topics. Under the child topics, we need to add sub-child topics and add the external link rather than the catalog ...
During testing in Test instance, my boss wanted me to make some changes again in Dev.I created a new update set in Dev for a modification made on the instructions part in a catalog item. The Update set was moved to Test but could not see the changes...
Hi All, How to route all orphaned tickets (assigned to groups / users who don't have roles) back to their original groups?@Ankur Bawiskar @abirakundu23
Hi All , We have certain categories , under the employee center catalog , HR , IT etc , under each category there are catalog items , We want to change the suffix of the REQ , RITM , SCTASK numbers , i.e for HR it should be HRReq , HRRITM, HRSCTASK a...
Hello Team, we know we have oob pull connector for PRTG Integration with servicenow event managment and when we configure it it pulls the full data/events from PRTG and then process with event creation. But customer wants to send the events for the...
Hello All, I have create one inbound action and I have call event on it but I got following error. Please see the screenshot of my event, Notification and inbound action. Event: Inbound action: Notification: Can anyone please help me on this. T...
Hi,Any idea how to make these HTML field? Close notes contains table and we want to see the exact content of close_notes in incident and service portal view?
