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Forum Posts

REST API call details in Transaction logs table

Hi, We have many integrations with ServiceNow using table API. We can see the transaction logs table for each API call but there is no option to identify what method is used and whether data is returned for the API call or not. Even couldnt find if t...

ranjanak by Tera Contributor
  • 1868 Views
  • 1 replies
  • 0 helpfuls

Resolved! Send module url through mail

Hi all, I need a help on, how can we send a module url through email notification as hyper link. My use case is when ticket sent for approval and if user clicks on an hyper link that should redirect to " my approval" module inside the native ui  Than...

Vijaykumar K by Tera Contributor
  • 1430 Views
  • 4 replies
  • 2 helpfuls

Instance currently in suspended state

while logging into my instance,it shows 'currently in a suspended state. Please reach out to your sales contact to re-enable your instance.'can someone please let me know how to get my PDI back??

pranav333 by Tera Contributor
  • 1081 Views
  • 2 replies
  • 0 helpfuls

How to add "Yes No Outcome" conditions to the playbook

Hi All, Can anyone please help me with the below requirement? My requirement is In my playbook, I need to add a "Yes No Outcome" activity for the question "Is there any impact?" If the user clicks "yes," the security incident state is updated to Cont...

sasipriya by Tera Contributor
  • 1614 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Portal Search results Navigation

Hi All, I customized the new search Page (custom service portal), and I cloned the typeAhead search widget. How the navigation is being done in  type Ahead search widget  to Navigate to Search results Widget. Can you help what piece of code is helpin...

Akil by Kilo Expert
  • 4659 Views
  • 11 replies
  • 3 helpfuls

Resolved! Configuring the ThousandEyes Connecter for Event Management.

Hi all, I'm trying to connect ThousandEyes to my client's instance. I've worked through SN and ThousandEyes doc's pages, and can successfully retrieve a token, however whilst trying to test the webhook in ThousandEyes by sending a test event, we're g...

Mike I2 by Giga Guru
  • 7030 Views
  • 3 replies
  • 8 helpfuls

Check how records created

Hello All,I am facing a major issue in prod instance...one of our clients reported that when he checked in core_company table, he figured out that around 74 records got created at different instance of time in a specific view, with only name and type...

Utkarsha by Tera Contributor
  • 4221 Views
  • 4 replies
  • 7 helpfuls

Resolved! Filtering on Lookup using list

Hello devs, I would like to know if it even possible to filter the record based on column value. As you can see, on the picture, I have to select Workcenter (1) click on serach icon (2) and I have to type 'config' there. (3) Is there the way to filte...

JanZemcak_0-1685448515611.png
Jan Zemcak by Tera Contributor
  • 3627 Views
  • 12 replies
  • 2 helpfuls

SVG Dynamic Color change in portal

Hello Experts, I was working on portal and I wanted to change the SVG color to black using css. I don't want to set it from svg file directly by editing it because on hover I again wanted to change its color. But in servicenow it is not working,Can y...

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