There are incidents that are made under the contact type of Virtual agent, but when we are creating the reports to monitor, there is no Virtual agent contact type under the contact type list. Even in choice list we cannot find the "Virtual Agent" val...
Hello,in a transform script you can use "import_set.sys_id" to get the SYSID of the current import set.This object is not defined in the function. Where can I get information about the possibilities of the script.Are there other objects that can be...
Hi, we would like to use the ATF Test Generator to generate automated tests. Our concern is that if we generate the tests in the testing instance, the quality of tests will be poor and the tests will be inaccurate because the testing instance does no...
I am not able edit the KB filed after article is published though I have admin access. The article is created using standard template of knowledge base. I am able to edit the kb field for the remaining article templates when the article is in publish...
Hi All, I am trying to set scale = 8 in a decimal table entry, but the scale attribute cannot be found in Attribute field(when I type in key word 'scale', it shows Number of rows removed from this list by Security constraints: 1 ). My version is Gene...
Hi, The requirement here is that the transform should not happen when the mandatory fields are missing from the excel (which can be achieved by enforce mandatory fields), when these type of records are ignored by the transform we need to show a error...
Hi Community, hope you can help me this time as always! I'm working with new escalations and I have this issue: When I escalate a case in any workspace, I cannot see any flag or red dot or anything in the workspace list view. vs Is there anything ...
HI, can anyone tell me how to translate the name of the interactive filters on the dashboard? I have changed the name field to translated text, switching to Italian and changing the filter name the record is created on the sys_translated_text but it ...
We have a sub workflow which is used in all the catalog items. This has a run script activity which GlideRecords the sc_request table to populate some values. After that it waits for some duration and then a notification is sent. Now we are updating ...
I have defined the inputs in custom action as -The script is as -(function execute(inputs, outputs) {var gr=new GlideRecord('sc_request');gr.addQuery('sys_id','inputs.request');gr.query();if(gr.next()){gr.short_description = inputs.shortdescription;g...
Assignment group should be auto populated in the Incident record, When Configuration item changes (Populate Configuration item Managed by group in the Incident Assignment group). I'd really appreciate a descriptive walk through on how to solve it.
Does anyone have any idea how to bulk change the font size of Catalogue Item description field. We have an accessibility requirement where we need to change the Description font to Arial and size from 10 to 12. I have tried the following background s...
How do I embed the SNOW Portal form on external website?
Unable to create report as create report option is missing .
Hello, Is is possible to add a link to the RITM in flow designer send mail body area? Thanks
