Hi Community,How to get value of a field in glideaggregate? code:-var cd=new GlideAggregate('choice_definitions');cd.addQuery('field_name=Membership Status^choice_valueIN'+memStatus);cd.addAggregate('MIN', 'order');cd.setGroup(false);cd.query();while...
Hello Folks, I've a catalog item which will generate 6 SC tasks. For one of the SC task, user should not be able to close the SC task without an attachment. How can I proceed with the solution on this. Help me to provide any scrips.Thanks
Hello Experts,I want to send a notification to the CI owner when the CI relationship is updated.Ex:if we have updated the ten CI relationships and the owner of these ten CI's is able tutorthen the able tutor will receive one notification with all CI...
Need API to search short description + Request type should be 'create a group' + GroupName to get Ticket no . Please help on this..its a URGENT@Ankur Bawiskar @sujitha16 @Robbie @Community Alums
Whenever the technical approval approves the state is not changing from Assess to Authorize/Scheduled or any other next state. I even checked Change Model for normal and it is same OOB. The process is working fine by Workflow only the Change flow is ...
Hello Everyone,I am working on scheduled script using which I need to configure it in such a way that it can handle below scenariosCase 1Table : CompanyNo of days : 2Users to be notified :user1Case 2Table :ExceptionNo of days 5users to be notified : ...
I managed somehow to get rid of related search. I setup all identical to the other instanceEnabled the "enable related search" checkbox (which is kind of grayed out?)yet...Related search does not show up on agent assist. Any ideas?
Hello All, I have generated a report using database views which contains user, approval and change table. I want a column details as "VP" to be populated based on the approver's manager title contains "VP", If that doesn't contain then it must dril...
I have multiple categories on my Change form.For those categories, I have an Assignment lookup Rule set that if the category is A and sub-category is Z, the assignment group should be set to Team A. Similarly for Categories B and C. Here is the probl...
Hello Experts, I completed the tenable integration with ServiceNow, but when the unmatched CI are getting populated I do not need the FQDN name in the name field of the CI table.. but only the name.. do someone has a similar experience to make the c...
I have a requirement that is when I am submitting a record producer then it should redirect to the record. But currently it is redirecting to SC order status page in service operations workspace(SOW).I have already applied the producer.redirect scrip...
Hi All, I have a client script which makes Additional Comments mandatory on catalog task form when the task is being moved to closed state, and in one of the view this field "Additional Comments" is not present so when the user closes the task the ...
There is a system property- 'glide.amb.session.timeout.multisso_custom' which if made 'true' will throw a popup on the Service portal after the timeout occurs (controlled by 'glide.ui.session_timeout') on the Service Portal.Refer: 'timeout popup on S...
1) Need to add custom report to landing page without cloning the page 2) Is there any option that we can remove?protection policy from ui builder in SOW
Hi ,I have written a script to trigger the notifications.Even after getting true the notification is not triggering: Script://Added as a part of story ITS-4961//sys_id of catalog item "Workstation upgrade" and "Hardware allocation"if (current.cat_it...
