email attchments to incident
Hi I am trying to attach files through email below code attachments are not working provide any alternate one."current = new GlideRecord('incident'); current.initialize(); current.caller_id = email.from_sys_id; curren...
Forum Posts
Prevent specific users from exporting data from case table through url
How to prevent specific users from exporting data from Case table through context menu or through URL ?
Confusion on Standard change process by user
In my organization wants to introduce standard change. Create couple of preapproved templates As per SN standards those are standard catalog items. I am able to see those templates in Main catalog items in portal page as well.From here as well users...
Report on API usage
Hi All, How can I create a report on the API calls the instance receives and sends everyday and how to identify number successful or failed API calls on a daily basis. I am creating a dashboard for API usage so require this data. Would be great if so...
Employee Service Center - how to display service desk information
The Background: I am not a developer but a portal and knowledge manager implementing an out-of-the-box portal. I am striving to avoid ANY customisation, even to the extent of not cloning widgets. I'm also avoiding using the advanced header menu. We ...
Resolved! Remove a risk assessment from Risk Assessment Scope
I have a bunch of assessments in my risk assessment scope (module under advanced risk assessment) and I want to delete some risk assessments that won't be assessed anymore. The delete function does not seem to work unless the state of the assessment ...
Resolved! unable to set field with inbound action
HI they I am creating an incident through an inbound action. The incident is getting created and I am able to set all but one of the fields we are trying to. The field I have problems with is a custom field “u_vendor “on the incident table that refer...
User redirecting to ServiceNow instead of Service Portal
Hi All, We have enabled the OKTA for SSO. When users log in via SSO, they should routed to the Service Portal. but only one specific user is redirecting to ServiceNow Note: Event the user has no role and no groups I want to know what could be the re...
In the custom application,needs to change data type field from string to reference on the table
In the custom application, needs to change data type field from string to reference on the table, it is showing errorerror - "Type change not allowed. There exists data records that are not SysID".
Create a report with incident table, catalog task and change request table
How can I create a report with information about incident, and related catalog task and related change request ?
Resolved! Moving incident records from one instance to another instance. What are possibilities of duplication
Moving incident records from one instance to another instance. What are possibilities of duplication - Will there be any possibility that sys id of incident be same on both instances?if yes, how to avoid duplicates if moving XML of incident records f...
Instaed of having Workflow stopped based on State condition
Instead of having the workflow stopped based on the State of the Assignment Group task. Should we adda hidden field on their task that says ‘Logging in from selected country is Approved/Rejected’.• If approved, the dependent tasks generate.• If rejec...
Question on sc_task table
Hi All,I have one requirement on sc_task table, I have created one custom field on sc_task table "New Email Address" and this field should be visible on particular task.so here i have written one ui policy and add condition (item is new hire request)...
Creating a custom event in Virtual Agent Analytics Dashboard
Hello community,I am trying to create a new custom event for use in the Virtual Agent Analytics Dashboard (VAAD), to track unique sessions per user. But I seem to be stuck.I have followed the documentation here on how to create a new custom event for...
Resolved! How to hide the field in variable set (MRV) on the basis of outside of variable set-catalog variable
Hi , I need help from you guys ,I need to hide the variable - in the variable set on the basis of other variable within same catalog item. E.g My catalog item variable - ABC My catalog item variable set - variable - 123 now, on the basis of "ABC" , i...
