Hi,I want to create a business rule for when a incident record is created ,a problem record should also get created.Its working fine ,but when I am trying to populate a message a new problem ticket is created,it is not showing problem record number.(...
I Need to Hide Additional Comments ( Journal Input) in Custom table in Agent workspace Only in Tokyo version.Suggest me with your ideas..need to Hide in left side only
In the below screenshot , i want to update the sys id of category field value into unique field , can anyone help me how to update all data using background script.#script #background script
Dear Team, Need your expert advice, I am ebonding for incident from Instance 1 to Instance 2 using REST API.Instance 2 has provided us ecc_queue API to send over the attachment.In Instance 1 when I attach the attachment in Incident and save the recor...
Any idea why I cannot get my assignment rule on the incident table to auto assign an incident when using Service?
Hi,I am closing RITM when its related sc_task is completed from below BR which is on sc_task table. I want to close REQ once all related RITM is closed(there will be multiple RITM). Does before BR will help to achieve this? OOB BR is not working in m...
Can someone please lead me in the correct direction on how REQ flows are triggered within flow designer, currently having issues with our design. I'm creating a workflow that will target the "cmn_cost_center" table within service catalog request. In ...
Hi All,We have a ticket where the activity log and additional comments displays a different user name other than the user who actually created the ticket and updated it. Please can anyone advise what could be the issue here and how to troubleshoot th...
Hi Everyone,i've created an OnChange client script on a variable set, the script should return false if the age (through DOB is more than 21 )and should not allow the submission of the record producer, but return false; is not working.the script thro...
Hi AllI am creating a link to approve/reject a request. In my email script I have written below script. When user click on the link it should redirect the user to sysapproval_approver table to that record. template.print('<a href='+gs.getProperty('gl...
Hi All , I have requirement of incident form majority of the fields i need in the chat bot so that user should be able to create incident via chat bot . Which currently i have achieved by using virtual agent however its a manual work now each fiel...
Hi All,I have an requirement to create some integration task and some catalog task via flow designer for a catalog item.. While Testing from a admin account my flow is working fine. But when I am testing by impersonating as an itil/ end user I am ge...
We've found that the Project Template edit-ability is limited. You can adjust the fields within the Project and existing Project Tasks of the template, but can't add new Project Tasks or modify the Dependencies. So, we create a Project and then crea...
This morning I received an email about deprecation related to Asset Management like this "Core Asset Management Classic UI deprecation". I tried to find this Core asset in Plugins section and documents related about it but nothing seems to related or...
Hi all, Just playing around a bit with Inbound Email Flows. To get a feeling for moving from Inbound Actions to Inbound Email Flows. Setting up an Inbound Email Flow works pretty quick, Incoming mail is processed, no worries. Though…What about parsin...
