Resolved! Custom action in script throwing error in flow designer
I created a custom action in flow designer to execute the following script -But it is showing error as fd_data not defined. Here coned_variable_set is the name of the workflow
Forum Posts
Email triggered for 2 accounts from service now to user email
Hello All, Currently we are using IT Service Desk (abc@gmail,com) in our instance our requirement is form form change notifications like state changes from new to work in progress this notification is come from IT Service Desk (abc@gmail,com) and sc...
Fix Script to fetch data from the worknotes of the Incident in a particular format
Need to Fetch the latest comment from the work notes field for all incidents in the below format 04/16/2024 05:02:17 - Bhavana 'latest incident comments'For this writing a fix script as belowvar gr = new GlideRecord('u_hdesk_incident');gr.query();wh...
Flow: how to create a task on a catalog item when a task on another catalog item is closed
Hi, How can I configure this in flow designer: I'd like a sctask to be created for a catalog item (let's call it B) only when a specific sctask of another catalog item (let's call it A) has been closed. Both items are part of the same Service Catalog...
Run Business rule when a user logged in
Hi,I have a table here I want to update a field based on logged in users. I tried display BR. It is working only when I open the record but my requirement is without opening it will update automatically. Please suggest. I have seen the filters added ...
Resolved! Service Portal - Help displaying first name above "Search"
Has anyone been able to achieve this. Our helpdesk manager wants this to display First Name of User. I haven't found a way to do this. I thought I saw something some years ago but now I can't find it. Anyone done this that would care to share how you...
PDI reclaim email comes AFTER the reclaim is to happen
ServiceNow, can you please fix the notification so that it is sent prior to the PDI reclaim happening? Sending it AFTER the reclaim date is no good to anyone.
Resizable modal in workspace?
Does anyone know a way to have a modal popup within a workspace be resizable? Some of my users are using change management within a workspace and when they click the Add button in the Affected CIs related list, the users are saying that the popup is ...
How to get the sys_id of the system, user_name = system?
Hello,We are trying to stop notifications from firing when the "system" adds a comment.We added a condition to the notification and want to do some testing.How can we make it look like the "system" is making the entries?Here is where we are so far: v...
On change request, risk calculation message shows up twice. Is this really a defect ?
Hello, Once I create the change request, system automatically calculate risk & impact and message always shows up on top of the page once I save the form. Here I am getting 2 different Risk calculation message and I found this message stores in 3 dif...
setting the value of a field from the variable value of a record producer
Hi all,I was having a record producer where there was variable called test i need to get the value of the variable of test and these has to set to the field i.e., document and field type is choice. The value of the variable and the value of the field...
Why Database View working weirdly?
Hi Community,I created one database view & everything was working fine. The report was showing around 3k+ records. However, suddenly something got broken & report is now showing only 3 records. I'm assuming it's because of the background script I ran...
Resolved! Access only to delete attachments added by my group members
Hi there, I am developing a new project in a custom table. I have two groups working in one custom task.I need to prevent one group of people from deleting the files added by the other group of people. For example, I have group A and B working on the...
If there is any received email on case, how can we check on which email it has been received?
If there is any received email on case, how can we check on which email it has been received?
Finding all field names in a servicenow table
BLUF: Where can we find a list of servicenow table names and column (field) names? Specifically, I am looking at a Change Request. The label on the screen for the column in question is "Planned end date". I would like to know both the name of the t...
