I have created a relationship between 2 tables where I need to determine a match of at least one field in the parent child to at least one in the child. For example; Look for a match parent field 1 with at least one of the 4 child fields, repeat thi...
Hi Community,The below OAuth Entity Profile has related OAuth Entity Profile scope in dev environment:- scope:- The above two records when moved to test environment, the related scope is missing (highlighted in yellow):- I'm struggling with how to mo...
Hi all,I've created variables for my catalogue item. It went well.Now I'm creating related tasks, but when setting up the conditions, the option "Variable" does not appear in the dropdown !!!?!!?What can be the problem ?Thanks for your help.Thomas
Hi All,I have been asked in an interview that if there are 100 of records in an update set, how can we move 50 today and 50 next week? Thanks,Rooma
After upgrading from Tokyo to Vancouver we seem to have lost the "Scripting assistance" feature when writing any script (e.g. "g_user." should cause a list of options related to the g_user object to appear but it doesn't). Is there a new system prope...
Hi all,I am new to ServiceNow and I have a requirement to import all resources from Azure into the CMDB. I am aware that there is a way to achieve it by using the Azure Cloud Discovery. I have few questions:1. Does the use of Discovery requires addit...
Hi,I want to create a business rule for when a incident record is created ,a problem record should also get created.Its working fine ,but when I am trying to populate a message a new problem ticket is created,it is not showing problem record number.(...
I Need to Hide Additional Comments ( Journal Input) in Custom table in Agent workspace Only in Tokyo version.Suggest me with your ideas..need to Hide in left side only
In the below screenshot , i want to update the sys id of category field value into unique field , can anyone help me how to update all data using background script.#script #background script
Dear Team, Need your expert advice, I am ebonding for incident from Instance 1 to Instance 2 using REST API.Instance 2 has provided us ecc_queue API to send over the attachment.In Instance 1 when I attach the attachment in Incident and save the recor...
Any idea why I cannot get my assignment rule on the incident table to auto assign an incident when using Service?
Hi,I am closing RITM when its related sc_task is completed from below BR which is on sc_task table. I want to close REQ once all related RITM is closed(there will be multiple RITM). Does before BR will help to achieve this? OOB BR is not working in m...
Can someone please lead me in the correct direction on how REQ flows are triggered within flow designer, currently having issues with our design. I'm creating a workflow that will target the "cmn_cost_center" table within service catalog request. In ...
Hi All,We have a ticket where the activity log and additional comments displays a different user name other than the user who actually created the ticket and updated it. Please can anyone advise what could be the issue here and how to troubleshoot th...
Hi Everyone,i've created an OnChange client script on a variable set, the script should return false if the age (through DOB is more than 21 )and should not allow the submission of the record producer, but return false; is not working.the script thro...
