How to show popup message to a user before session timeout?
Hi All,Client requires to show a popup message to the user before the session timeoutCan someone tell us how can we notify the user to save his work before the session timeout?Thanks
Forum Posts
What is the best practice for multiple-instance developing on ServiceNow ?
Hello everyone, My team and I have just started learning ServiceNow for a new project. So far I have done everything in the training course and this platform is quite promising. But since this project requires multiple developers working at the same ...
Resolved! Is it possible to automatically open the chatbot in Service Portal landing page?
We are in Utah and trying to automatically open the chatbot on the service portal landing page. Is this possible?
How to fill user Id field in received emails (sys_email) based on user id instead of email
Hi All,we have a requirement where user Id has to be filled based on "user_id field in user table" instead of email id.In detail, in our instance, user_id field contains the user id in the email id format(abc@xyz.com) and email id(aaa@ced.com) contai...
Resolved! IntegrationHub plugin not working in PDI
I have a PDI. I've gone into the Manage page in developer.servicenow.com and activated the IntegrationHub plugin there, and was told it was successful, but I can't find any of the plugins (active or not) in my PDI. Steps to reproduce: Log into https:...
How to remove the -- None -- choice with a client script
If you want to remove/hide the "-- None --" option in a choice list using a client script (for example if some users should be able to see the -- None -- option and some should not) you should use the following script line.g_form.removeOption('impact...
How to add Record Producer Variables on incident template?
Hello Snow Gurus, I've a situation where I've created an incident template under (sys_template) table. Now, I'm using this template on Catalog Item(record producer) through a reference field. When user selects template on catalog item, it should inse...
Non record values in List Collector
Hello everyone I need help solving a very specific use case. So I have a MRVS with list collector variables. What I am trying to achieve is with the list collectors, a user can select records and also input values that are not records, I know this is...
Resolved! Add Change Requests list item to an email or notification
Hi everyone, Scenario:I have a situation where, when a specific catalog item is submitted within the RITM there is a specific task that requires the RITM to be converted to a CHG ticket. The converted CHG ticket gets added to the Related List - Chan...
Resolved! Is it possible to set the value of a Record Producer variable, from the code within the RP?
When we're managing variables from within a record producer, we can access the variable content with "producer.variableName", so we can set something else based on a variable value, i.e. current.category = "something" + producer.variableName; The abo...
Resolved! Is there a way to close tickets without sending notifications?
I'd like to close 200 tickets but without sending any notifications. I can't disable the notifications for this process due to some conflicts. Is there a way to write a script or any other way to update all these records without triggering the notifi...
Resolved! Using POST MAN API create catalog request.
Submit Catalog request by Using POST MAN API. I am new to integrations, any one suggest References Step- step guide.
Ability to filter out tickets with a certain tag
Hi All, Is there anyway when filtering tickets that you can filter out tickets with a certain tag? When in the filter when you select tags you only have the option to select 'has'. On the column there is also no option to filter in or out? Thanks Sa...
Enabling Column Level Encryption (CLE) - Different sys_ids on instances following activation
Can anyone help me with the enabling the Column Level Encryption plugin? I've enabled the plugin on our Dev instance and configured it. Everything appears to be OK. We've then enabled it in UAT and gone to move the update set with the config changes ...
Emails going to spam
Hello Folks, Hope you all are doing well, We have inbound action to be trigger, but for few of the specific type of users identified with a SPAM score that was high enough to get them moved to the Junk folder and not be processed so the emails state ...
