I am trying to add a "Flag article" button that is opened from the "related search results" in Incident. What is the preferred way to do this.In the attached images, I would like to add "Flag article" button next to "This helped" button
Hello,Wondering if you can help, I am trying to implement the above. When a widget is clicked on the ESC, it counts the clicks. Specifically using the Quick Link widget (or a customised variation of the widget). I was following this article but it a...
Hello community, I'm kinda wondering why something like this is not enabled in Service Now by default. The thing is, I've got a request from my customer that they want to disable the email client ('Compose email' UI action) hidden when a record is in...
Hi Experts, Is it possible to have dependent interactive filters within UI builder in ServiceNow? Thanks
How can you include the sys_id in a report and how can you view the sys_id in a list view or on the actual records as a value in a field ?
Hi all, We are finally going to enable Next Experience within the next couple of weeks. I went through much of the documentation, watched videos, etc.Question: Which configurations are recommended to make BEFORE rolling Next Experience out to our Pro...
Ive been racking my brain for a few days trying to understand where to change the sc_request variable to show the RITM instead of the REQ when the Virtual Agent lists out the Requests and Incidents. So far, Ive not been able to locate a single soluti...
Hi all,I have created a catalog item and I have two reference fields on the form: "office_location" which references the "cmn_location" table and "choose_the_software" which references the "u_software" table. If I select "New York" as office location...
Hi All, I'd like to ask, whether there's any option to write single client script in UI builder / Workspace that would also work on native form? For example I will write client script that will show field message on particular field but it will also ...
Hi, Can we create approvals under task table? Scenario: There is a case table which is having task records generated once RP gets submitted.I wanted to create approvals under task record but not on case record. Thanks
Hello Experts,When ever High incident is inserted then I am trying to create communication plan and communication and communication channel automatically. I am using below below business rule script Everything is working as expected but only one fie...
Hi ServiceNow Community,I'm in need of some help with a Maintain Item. my requirement is : End Date is 10 march then send email 2 days before[8 March] to Employee Name Thanks,Pratiksha
Is there a maximum number of versions that servicenow saves? on the versions tab of each field??
I'm having issues remediating this error I've been receiving when converting interaction records to Incident or Requested Items. Due to overwhelming requests from my user base, they've insisted that i modify the "Save" UI Action to directly update ...
Hi, The field 'Change Requests starting on or before' put automatic the day after 14 days but I need 10 days how can change this default ?
