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Report on Incidents without Response SLA

Hi team, As per the current behavior in the system, while creating Incidents if we select the Assignment Group and Assigned to the Response SLAs are attached to this type of Incidents.Now I would like to create a report that gives the list of Inciden...

kumar22 by Tera Contributor
  • 1909 Views
  • 13 replies
  • 0 helpfuls

Resolved! use sysparm_query to pass 2 different ids in the same url

I am developing a button ui action in the ritm record.in the script i have inserted 2 variables, one takes the sys_id of a knowledge and the other takes the sys_id of a Knowledge article, which are inserted in a link that leads to the creation of a n...

Genesys Cloud Integration with ServiceNow

Hi All, I have read the existing post on the Genesys Cloud Integration with ServiceNow query and understand one option is to use the softphone https://www.softphone.it/There was also a mention on one of the post there is an out box of the integration...

JagEH by Tera Contributor
  • 2560 Views
  • 3 replies
  • 1 helpfuls

CAD exam question

HelloWhen trying to study for the CAD exam, these mock questions sometimes gave the wrong answer. Thanks for you help. What syntax is used in a Record Producer script to access values from Record Producer form fields?A. current.field_nameB. current.v...

huyjor by Tera Contributor
  • 1903 Views
  • 2 replies
  • 1 helpfuls

Resolved! Issues cloning simple widget

Hello all. I need to clone the simple-list widget so that I can force the records to open in a new tab. However, when I clone the widget I get some errors that involve the following: Server JavaScript error Method "ScopedGlideRecord" called on incomp...

PeteM1 by Tera Contributor
  • 1516 Views
  • 4 replies
  • 2 helpfuls

Populate fields from email from inbound email action

Hi,How to populate fields from email if it has same name but it is under different section. I am attaching my email. In the email it contains Problem Number 1 , Problem Number 2 and Problem Number 3 under each it has issue and details. So i want to p...

email format.JPG
daggupati by Tera Contributor
  • 3792 Views
  • 6 replies
  • 2 helpfuls

Create and update an update set in Flow Designer

I have a table with rows for a number of applications. The table holds config information (JSON format, saved as string) for these application that needs to be validated in the DEV instance prior to getting the validated table row 'promoted' to Pre-P...

Ron28 by Mega Sage
  • 2691 Views
  • 2 replies
  • 0 helpfuls

Resolved! Date Created field cannot take dates in the past or future

I am trying to understand why a date/time field that is currently on layout will not allow me to change the date to a date and time in the past.  Is there a way to disable this so that I can import offline records and overwrite the date/time field.I ...

Resolved! UX Banner Announcements Question

I see where Service Portal announcements are displayed but not UX Banner Announcements. If I create a service portal announcement, I see it displayed on the service portal, employee center, idea portal, time sheet portal, etc. When I create a UX bann...

mah1 by Mega Sage
  • 1798 Views
  • 5 replies
  • 0 helpfuls

Resolved! Embedded links within Knowledge Articles

We have multiple knowledge articles which contain embedded links to other knowledge articles. These links point to our custom service portal. Now that we are migrating to the Employee Center, is there a way to fix those embedded links within each art...

related list not filtering

Hi All, I hope everything is ok at your end.SituationI created a related list between "business application" and "Catalog Tasks" (dont want to use the OOB one).Relationship details:Applies to table = cmdb_ci_business_appQueries from: sc_taskQuery:  "...

El Cuchi by Tera Guru
  • 1131 Views
  • 4 replies
  • 1 helpfuls

Resolved! Notification to user in variables

Hi, I want to send a notification that requested item is submitted to users from ritm variable I have 2 variables First owner and Second owner in variables. How to send notification to these 2 users. Thank You! 

Rutuja K by Giga Guru
  • 1296 Views
  • 2 replies
  • 2 helpfuls