Enable MFA for mobile UI web and disable MFA is logging via mobile app?
Hi,Is it possible to Enable MFA if user is logging via mobile UI web (ie openeing ServiceNow in a mobile browser) but to disable MFA is logging via NOW/AGENT mobile app?
Forum Posts
Where can I edit these fields to appear/disappear when a ticket is submitted?
Hello everyone, I am currently trying to locate which area I need to navigate in our developer instance to have more fields appear when a ticket is submitted on the following page. The screenshot is from a user that will need additional information t...
Resolved! What are the different ways to create Problem Record?
I know that the problem record can be created from the following ways: 1.From the Problem Moudule itself Problem>Create New2.From Incident form,form context menu>Create Problem3.We can also create a problem through a script by using var obj = new...
Resolved! Heyy i am getting this error : Service Interruption: This instance is unavailable.
Can someone help me from servicenow community, how can i get my instance back ?And status is showing offline, Instance : https://dev217903.service-now.com/
Data visibility issue when a record is getting created in "Human Resources: Lifecycle Enterprise".
Urgent!!We are currently working on the Portal which is still in development stage.There are two personas, a consumer and a governor.There are data products and there is a section of FAQs.So whenever someone(consumer) impersonates and submits faqs an...
Resolved! Integrating list collector values to multi select field in Jira
Are you unable to pass over list collector values to a multi select field in Jira??I recently had an ask to send multiple values from a list collector in ServiceNow, to a multi Select field in Jira with the same values in both locations. In ServiceN...
Hide Fields in a Report View?
Is there an easy way to hide certain fields just within reports? We want users to be able to use/see fields in the table but not be able to select/view them in a report.
We did not receive knowledge articles in approval queue
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
need to run existing workflow from subflow
Hello All,I need to run existing workflow from subflow. Subflow inputs are ritm and requested for. Can someone suggests on how can I achieve it.
Replace Helpful-Yes or Helpful-No with Thumbs up or Thumbs down
Hi EveryoneI was given a requirement to change the OOTB "Yes"/"No" buttons in the question "Helpful?" in KB articles for more appealing Thumbs Up/Thumbs Down buttons.I have found a thread to do this but its getting applicable in ITIL view only. I wan...
Fix Script
Hi All,I have a requirement to clean up the approval records which are older than 12 months and cancel all the related RITMs and workflow.I have written the code as below: I have one doubt when i am using gr.update() only once at the end to update th...
The Genius Wave Is It A TRULY & UNEXPECTED?
➲ Product Review: → The Genius Wave➲ Composition: → Natural Organic Compound➲ Side-Effects: → NA➲ Rating: → ➲ Availability: → Online➲ Where to Buy: → Rush Your Order From The Official Website Set forth on a path of cognitive development with The Geni...
autoFill catalog item field values from values passed in the URL.
Greetings. I am trying to redirect users who hits an link for an existing catalogItem.I am tryin go give a default assignmentGroup for this action.This catalogItem used by many categories thus i can not set defaultValue in the form. Thus trying to up...
Resolved! Cancel Case UI Action: Workflow
Hi, I am using the following script for UI action to cancel the case. This is working fine except one thing- despite setting the workflow to false, a notification is being sent. How can I stop notifications from being sent? function confirmCancellati...
Resolved! How to add/append a record to List collector using GlideRecord?
I am trying to add/append a new value to List collector using GlideRecord script. My initial approach is to read/add the existing value to an array and then add the new value to same array and then write the array value back to the list collector.so ...
