Resolved! @Mention notification is not triggering for Demands
Hi,When we mention someone in Additional comments/Worknotes of the demand, user is not receiving email. Kindly help
Forum Posts
Difference between TO and Recipients field on sys_email table in servicenow
Hi Community, Happy New year all. May i know what is the difference between "To" and "Recipients" field on sys_email table?I am assuming recipients field contains cc, bcc and to doesn't...am i right?Please confirm Regards,G
CAD exam question
HelloWhen trying to study for the CAD exam, these mock questions sometimes gave the wrong answer. Thanks for you help. What syntax is used in a Record Producer script to access values from Record Producer form fields?A. current.field_nameB. current.v...
Resolved! Issues cloning simple widget
Hello all. I need to clone the simple-list widget so that I can force the records to open in a new tab. However, when I clone the widget I get some errors that involve the following: Server JavaScript error Method "ScopedGlideRecord" called on incomp...
Populate fields from email from inbound email action
Hi,How to populate fields from email if it has same name but it is under different section. I am attaching my email. In the email it contains Problem Number 1 , Problem Number 2 and Problem Number 3 under each it has issue and details. So i want to p...
Create and update an update set in Flow Designer
I have a table with rows for a number of applications. The table holds config information (JSON format, saved as string) for these application that needs to be validated in the DEV instance prior to getting the validated table row 'promoted' to Pre-P...
Resolved! Date Created field cannot take dates in the past or future
I am trying to understand why a date/time field that is currently on layout will not allow me to change the date to a date and time in the past. Is there a way to disable this so that I can import offline records and overwrite the date/time field.I ...
Resolved! UX Banner Announcements Question
I see where Service Portal announcements are displayed but not UX Banner Announcements. If I create a service portal announcement, I see it displayed on the service portal, employee center, idea portal, time sheet portal, etc. When I create a UX bann...
g_form.setValue works in classic form view but not work in workspace
I would like to add a new field in a hr case under workspace. The field can only accept exactly 8 integer numbers. A alert will pop up and then clear the field input value if input value doesn't pass validation.Therefore, I created a new field 'new_p...
Resolved! Embedded links within Knowledge Articles
We have multiple knowledge articles which contain embedded links to other knowledge articles. These links point to our custom service portal. Now that we are migrating to the Employee Center, is there a way to fix those embedded links within each art...
related list not filtering
Hi All, I hope everything is ok at your end.SituationI created a related list between "business application" and "Catalog Tasks" (dont want to use the OOB one).Relationship details:Applies to table = cmdb_ci_business_appQueries from: sc_taskQuery: "...
Resolved! Notification to user in variables
Hi, I want to send a notification that requested item is submitted to users from ritm variable I have 2 variables First owner and Second owner in variables. How to send notification to these 2 users. Thank You!
Where can I edit these fields to appear/disappear when a ticket is submitted?
Hello everyone, I am currently trying to locate which area I need to navigate in our developer instance to have more fields appear when a ticket is submitted on the following page. The screenshot is from a user that will need additional information t...
Resolved! What are the different ways to create Problem Record?
I know that the problem record can be created from the following ways: 1.From the Problem Moudule itself Problem>Create New2.From Incident form,form context menu>Create Problem3.We can also create a problem through a script by using var obj = new...
Resolved! Heyy i am getting this error : Service Interruption: This instance is unavailable.
Can someone help me from servicenow community, how can i get my instance back ?And status is showing offline, Instance : https://dev217903.service-now.com/
