Hi team, As per the current behavior in the system, while creating Incidents if we select the Assignment Group and Assigned to the Response SLAs are attached to this type of Incidents.Now I would like to create a report that gives the list of Inciden...
I am developing a button ui action in the ritm record.in the script i have inserted 2 variables, one takes the sys_id of a knowledge and the other takes the sys_id of a Knowledge article, which are inserted in a link that leads to the creation of a n...
Hi All, I have read the existing post on the Genesys Cloud Integration with ServiceNow query and understand one option is to use the softphone https://www.softphone.it/There was also a mention on one of the post there is an out box of the integration...
Hi,When we mention someone in Additional comments/Worknotes of the demand, user is not receiving email. Kindly help
Hi Community, Happy New year all. May i know what is the difference between "To" and "Recipients" field on sys_email table?I am assuming recipients field contains cc, bcc and to doesn't...am i right?Please confirm Regards,G
HelloWhen trying to study for the CAD exam, these mock questions sometimes gave the wrong answer. Thanks for you help. What syntax is used in a Record Producer script to access values from Record Producer form fields?A. current.field_nameB. current.v...
Hello all. I need to clone the simple-list widget so that I can force the records to open in a new tab. However, when I clone the widget I get some errors that involve the following: Server JavaScript error Method "ScopedGlideRecord" called on incomp...
Hi,How to populate fields from email if it has same name but it is under different section. I am attaching my email. In the email it contains Problem Number 1 , Problem Number 2 and Problem Number 3 under each it has issue and details. So i want to p...
I have a table with rows for a number of applications. The table holds config information (JSON format, saved as string) for these application that needs to be validated in the DEV instance prior to getting the validated table row 'promoted' to Pre-P...
I am trying to understand why a date/time field that is currently on layout will not allow me to change the date to a date and time in the past. Is there a way to disable this so that I can import offline records and overwrite the date/time field.I ...
I see where Service Portal announcements are displayed but not UX Banner Announcements. If I create a service portal announcement, I see it displayed on the service portal, employee center, idea portal, time sheet portal, etc. When I create a UX bann...
I would like to add a new field in a hr case under workspace. The field can only accept exactly 8 integer numbers. A alert will pop up and then clear the field input value if input value doesn't pass validation.Therefore, I created a new field 'new_p...
We have multiple knowledge articles which contain embedded links to other knowledge articles. These links point to our custom service portal. Now that we are migrating to the Employee Center, is there a way to fix those embedded links within each art...
Hi All, I hope everything is ok at your end.SituationI created a related list between "business application" and "Catalog Tasks" (dont want to use the OOB one).Relationship details:Applies to table = cmdb_ci_business_appQueries from: sc_taskQuery: "...
Hi, I want to send a notification that requested item is submitted to users from ritm variable I have 2 variables First owner and Second owner in variables. How to send notification to these 2 users. Thank You!