Hi, I have a requirement where I have to display a confirm message when user clicks on the UI action "Add". When user clicks a message should appear " Do you need to create a task?". If the user clicks "ok" then it should cancel the normal workflow a...
Hi folks, I created a delete job in System Data management => Delete Jobs, but it keeps stopping after a few hours without deleting all the records (apparently due to transaction quotas). I learned that you can use scheduled jobs for this but I cann...
I'm creating a proposal to use data certification for proactive review of our assignment groups, this is a POC that will be applied to other group type provided that it will be successful. We have a lot of data quality issues with group attributes an...
Hi All,Can anyone please help us on the below issue.We wrote the below run script on workflow level to add / remove the users from selected groups but some reasons it's not working properly.var myString = current.variable_pool.u_users.toString();wor...
Hi All, In catalog client script if g_form.getOptions is not working in service portal but its working fine in WorkerUI. Please suggest any alternative of these method to be used in service portal. Many thanks in advance, Parul
Hi,I have a requirement wherein I have to create an email notification from sc_request(Request) table. On the request table I have a field called customer organization (this field is dot walked from custom table request_info table). On the subject fi...
Hi!!! I am configuring Skill Determination Rules for AWA, I am using the scripting section for a query purpose from a table which is under a application scope.(CSM).The scripting part doesn't got executed and throws the error into the logs. Can anyon...
Hi,The platform allows users to customize the list layout for a table or a related list layout to make it different from the default layout. I assume those user customized layouts must be stored somewhere in the system. Does anyone know where it's ac...
Hi All, I am wondering if getreference with a callback function is still a relevant feature which we can use or do we have something else or do we always need to use GlideAjax if we need some values from backend to frontend. Also does it hampers t...
Hi, As per ServiceNow OOB functionality, whenever we closed the incident while checking the knowledge check box then the knowledge article will create. but I have a requirement where knowledge article should create when the incident will be Resolved....
Hi,I'm trying to implement Standard Change Request, but I have a problem... It doesn't work like it does on the PDI instance.When trying to create a new Standard change Request, consent is still required even though OOTB should not require it for thi...
Hello everyone I have a masked variable in my Task (not show on the form, just in Task) for the technician to write the password. When RITM closes, an email with the password goes out to the requested for. So far, so good.However, in the Email notifi...
Hi Team,There is a drop down variable as 'A' and 'B' in Multi Row Variable Set. If the user enter the entry as B first, system should not allow to create an entry in the MRVS, should alert on the form and need to abort action. Always user has to ente...
Hello,I have the following requirement: - to provide the ability of bulk closing specific records (Interactions) from a list view in the CSM Workspace. I have created the following Action Assignment with this code (the Action Assignment is implemente...
I've recently created a new Child Class following a prior question (Sophos Firewall - CL Class Manager)however the buttoon to create a new CI record is missing.I've already checked to ensure the Omit New Button is not checked. I've also already check...