We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Issue with Caller when creating Incident using REST API

There are 3 users like this:Using REST API (Table API), external tool is creating INCIDENT where below is the payload they are sending:{"caller_id":"Carol Coughlin","short_description":"Issue with MS Teams","description":"Not able to attach docs in T...

Suggy_0-1711313943426.png
Suggy by Giga Sage
  • 846 Views
  • 2 replies
  • 0 helpfuls

Resolved! RITM SD and Desc Sync from Variables

Hi Team , For this particular catalog item , what ever short desp and desp user enters   That has to populate in RITM   NOTE - Only for this Particular Catalog . Please provide script , and please provide screenshot for better understanding . current...

nameisnani_0-1711340469599.png nameisnani_1-1711340614728.png nameisnani_0-1711340993462.png nameisnani_1-1711341016532.png
nameisnani by Mega Sage
  • 1015 Views
  • 4 replies
  • 2 helpfuls

Resolved! Help with Field Styles please!

Hi everyone, I'm trying to figure out why my field style script is not turning whatever 'retired' CI that is in the CI field on an interaction red. The fields below are the correct dot walk values. Not sure what I'm missing. Anything I can try? Value...

Change Parent State based on Child tasks state

Hello Experts, From scheduled job we are creating 1 Parent Record along with 2 Tasks under it with Task 1 Type as "Code Review" and Task 2 Type as "Test Review".  Also, when we have a 'state' field on those tasks with dropdown options as 'Update', 'N...

Ben42 by Tera Contributor
  • 582 Views
  • 1 replies
  • 0 helpfuls

When to use getXML vs getXMLAnswer in Glide Ajax

Hello Experts, Need help in Understanding GlideAjax , when to use getXML and when to use getXMLAnswer. What I know iswhen we use getXML we need to add the line, "var answer = response.responseXML.documentElement.getAttribute("answer")". When we use g...

mounika7675 by Tera Contributor
  • 4004 Views
  • 6 replies
  • 8 helpfuls

inbound attachments via rest

Morning all Now we have attachments sending through a rest integration and attaching to our corresponding ticket on the other side I am having a similar issue with attachments being sent to us. our script is below, we pull this data and currently if ...

Jack62_0-1711272869996.png
Jack62 by Giga Guru
  • 1035 Views
  • 2 replies
  • 0 helpfuls

Field is not visible in form for few users

'Sub category' a custom field on the form view in hardware table is not visible to users who don't have 'y' role, even in list view although the 'sub category' has a value in it, it is showing blank for users who don't have 'y' role.  i have checked ...

saibharath by Tera Contributor
  • 593 Views
  • 3 replies
  • 0 helpfuls