I have created the survey for a particular catalog item and it should trigger when the RITM is closed complete and its should be a particular item and the variable on the RITM should be set to No. But it is triggering so many survey without trigger i...
Hi Everyone, I want to create a multi-level pivot table type report on incident table. WhereRow= incident numbercolumns = count of Affected ci , count of impacted Service/CI's Please let me know if it is achievable or not through multi-level pivot...
Hi Team, We got a requirement to send automatic mail before 15 days of the valid to date of a Knowledge article. Can you please guide me how can we do it through different ways RegardsSiva Teja B
I have a a button which creating a record in task table when i click on publish button.but the requirement is if today is start date and end date is 16 so when I click on publish then it should create 6 tasks in task table how it is possible?
Hi All, I wanted to get the list of all the roles associated with the logged in user added as part of the group of which he is a member of , this should also include all the contains roles. For example if the user is added to group "ABC" and it has ...
Hi , I have a field "text field" called Grade code in sys_user table.When a requested for's grade code is greater than Level 11(example we have next Level 12 then Level 13 and soo on ) then a task should trigger for certain group. Please help me in ...
Hi, We have a custom url active eg. https://acme.mydomain.com which redirects customers to the csm portal. So, when users go to https://acme.mydomain.com they end up with https://acme.mydomain.com/csm.The old service-now.com url also stills works, an...
Hi!I have a strange problem with a field (Impatti su applicazioni) that I want to make mandatory in state Implement. Below is a photo of what my UI Policy looks like (state = implement). But it doesn't work. When I am in the Scheduled state and want...
Hi Everyone, I'm studying the available ui-components and I wanted to try the now-tab one. In order to install the component to my project, I executed the following command: npm install @servicenow/now-tabs The installation was not successful, I rece...
Hi!I have a strange problem with a field (Impatti su applicazioni) that I want to make mandatory in state Implement. Below is a photo of what my UI Policy looks like (state = implement). But it doesn't work. When I am in the Scheduled state and want...
Hello, I have a requirement where I need to apply different headers and footers on the same HTML document template based on the legal entity of the user. I have tried it, but the footer is not looking good. It's looking like body content instead of a...
Hi! Why doesn't it work, theoretically I have everything set correctly. Anyone had a similar error?
I encountered an error while attempting to retrieve the OAuth Token from the REST message. Below is the error message:OAuth flow failed. Please verify the configurations and try again. Error details: Invalid null response.I have ensured that valid in...
Good Morning,We are exploring The RMA process in our development environment. I am missing the RMA Type of Reject in the drop down. The only flows that are available area Asset RMA Off-Site Flow, Asset RMA On-site flow and Asset RMA Flow. Could so...
Hi, I am trying to do a POC for my company where i can integrate Jira with Service now.I have free licence account and which is not allowing me to access Service now store. Is there a way which I can do this POC on free licence and see how well it wo...
