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Resolved! Usage of 'Outage' tab functionality in problem management

Hi, I wanted to understand how this 'Outage' tab functionality works in problem management. How it is used and what is the purpose of using Outage tab. Please provide me with possible answers/solutions.Thank you in advance!

Shafna by Tera Contributor
  • 2032 Views
  • 5 replies
  • 5 helpfuls

Impact of writing Business Rule on cmdb_ci_computer table?

 Impact of writing Business Rule on cmdb_ci_computer table? Is there any alternative for the same if we need to set the Assigned To Value of cmdb_ci_computer table based on condition with Custom fields "Last Login User" and "Primary User".  

VIKAS45 by Tera Guru
  • 719 Views
  • 2 replies
  • 0 helpfuls

Resolved! what is meant by configuration item?

Hi,New to servicenow. I would like to know what a configuration item means in simple words.Thanks in advance.

Community Alums by Community Alums  
  • 73915 Views
  • 8 replies
  • 64 helpfuls

Resolved! ATF demo example

I need something that ATF can test, about what functions ITSM, ITAM, CSMD, etc. are usually tested.If you have experience with atf, please help me, what functions are commonly tested using ATF in these modules?

Wei_ Ling by Tera Guru
  • 1443 Views
  • 5 replies
  • 0 helpfuls

Show suggestions on Form while typing

Use Case:I have a String field on a form and I want to show suggestions while typing based on the previous data that have been saved for that field. Sample Data:OrangeAppleBanana If a user Types "Ora" then it will show suggestion below the String fie...

GlideAggregate AVG not calculating as expected.

Hello, I'm trying to (in the PDI), calculate the average of 3 SAFe Sprint's (sn_safe_sprint) Completed Points. However, when I use getAggregate('AVG', 'actual_points'), it only prints the value of the completed points, not the average. For example,I ...

TerryC03_0-1709654559992.png
TerryC03 by Tera Guru
  • 1891 Views
  • 13 replies
  • 0 helpfuls

Catalog data lookup definition

I am trying to write a catalog data lookup definition. If a user is logged in then it will auto populate their business unit and location. But it is only working in on change. It is not working for on load. Does catalog data lookup definition not wor...

I_Das by Tera Contributor
  • 3368 Views
  • 5 replies
  • 0 helpfuls

How to send a notification to the assignment group?

Hello All,I have 3 level approval for exception management. Each approval level assignment group has its own group email. I want to send a OOB Notification for each level of approval. The Notification is on Approval [sysapproval_approver] table and t...

ArpitaVK by Tera Guru
  • 2290 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to get incident age

Hello,I have a requirement regarding getting the incident aged based on the created date, incident age will appear in the choice list if incident new will appear (Below 30 days) if the incident above 30 days (Above 30 days) and (Above 60 days) until ...

Community Alums by Community Alums  
  • 4247 Views
  • 27 replies
  • 2 helpfuls