Hi,We are using REST API table endpoint for sys_audit table to get the data from ServiceNow, but it is timing out with an 500 Internal Server Error. Following is the error response:{ "error": { "detail": "Transaction cancelled: ma...
We have one user out of 2500 seeing this error when trying to access her Reservations-I looked at line 156 on this script include to get inspiration, but found none.WSDRecordUtilsSNC - Line 156 is this one "if (!fieldName || gr[fieldName].nil())" * ...
Hello,I have created with a report which has requested items that is pending approvals with approver info.I have scheduled that report to be sent through email to all the approvers generated in the report. The script on the scheduled report is from t...
How can I automatically set the SNC Access Control to inactive, if past end date For example. I give a user a SNC access record today 7am and set the end date to tomorrow, I need for it be set to inactive when it reaches the end date. Typically midn...
Hi All, have a requirement that i need to restrict the user be applied cmdb ci outage records that will allow the record to be modified up to 72 hours after the recorded End Date/Time by any ITIL user. After 72 hours from the End Date/Time, the mod...
Hi Servicenow community folks, we have an requirements to add certain fields(select box/string type) just below Location field and dependent of this field, other fields should be visible in walk-up service portal.Any help is appreciated on the scrip...
Hi, Can someone help me how to achieve this. We configured azure sentinel to auto-create incidents in the incident table ( we do not have sec-ops).Incidents are being created, however, I want to capture the sentinel incident number in custom field...
We are sending approval requests to our users, on the approval we include the typical information that is needed to approve/reject what is being requested.When a request or a change is rejected we want to capture why it was rejected. When the approve...
Hello Team, Where to start if i need to create integration with another tool? I checked mylearning training, I see i should create REST to have coomunication with another tool? Could you recommend the articles or training where you learned how to bui...
In below picture if i click on my issues; i should be redirected to instance and open "My open issues" under Policy and compliance. Regards,Sachin
I gave read only access to a certain users for a table, which works fine.But they would like to use this search function , but it is disabled. How can this be enabled.
Hi All, Need a script to updated all the incident closed field with below criteria Need to calculate the Resolved time and updated the Closed after 7 days and state is cancelled
Hello community, How can I script to check if current time falls within 9am and 5pm for example. The GDT uses the whole date time object, i'm only interested in time portion. My use case is to route tickets based on ticket created time using assignme...
Hi, I have a requirement to auto assign the Incident to any member of the group x when the ticket is assigned to group x during non-business hours. Can someone please help me how to achieve this. Thanks in Advance Thanks,Bhavani
When we do reports it shows the case numbers but also counts the child cases under the case number. For example, we can have 1 main case but then have several child cases. When we report it will list 4 cases even though it's truly only one.Is there a...
