Hi Community Members! I've encountered the problem while trying to check if the field is visible on the form. The logic of this part of the Catalog item is: there's a field let's say "Area", it's a reference type, and when the user selects smth in th...
Is it possible to create a link within a work notes that will open up file explorer to a specific location?
Hello all,Ran into a weird request. I have to enter a Windows file path into a child incident work notes. The child ticket is created via a UI action. If I keep \\test\test\filelocation in the script. The translation is not correct. I never had to do...
Hi, devs! Very novice programmer and ServiceNow administrator here. We make use of CSM and FSM, which come with the tables sn_customerservice_case, wm_order, and wm_task that are child to Task. I'm trying to set up an advanced reference qualifier on ...
Hey Guys, So I have a catalog item, when city "Boston" is selected, I need to send approval notification to four users, requiring only one approval to push the request to the next stage. I'm using catalog variables and this is the only instance where...
I know this question has been asked before but I couldn't find a solution. Is it possible to create a many to many definition on the same table? When I try, I get the error "M2M from field and M2M to field must be different". Changing the field nam...
If I look in the CI Class Manager for Windows In the Identification rule I no longer see any related Entries. I am trying find out this configuration is stored so I can revert this back to the OOTB.Any suggestions where to find this?
Trying to make a Variable Editor on the table read-only for a specific record prodcuer.I have created a catalog UI Policy and in the "execute if true" I put :function onCondition() { g_form.setVariablesReadOnly(true); }This works correctly ,it makes ...
I have created an extensive catalog item with a workflow, in which, among other things, a change is initiated. Is there a way to display the requested item (RITM) variables of the item in the change (CHG)? The 'Change Variable Editor' only shows vari...
We have a Flow Designer that triggers on email replies specific to a target table. The Action is "Move Email Attachments to Record". However this only works when user sending the email has ITIL role. And does not work for external users or internal u...
We have been using the Task Template to create stand-alone Tasks & assign them to teams for auditing purposes. There are no REQ or RTIM records associated with these Tasks. Once the Task Template is created we then schedule the Task to auto-generat...
JSON Key Pairing question{“key”:”value”} Summary:A new asset is created using Workflow. I need to use key pairs to iterate thru catalog variables and assign the variables below to the corresponding field on the cmbd_ci_computer table. There may be hu...
as requested, i backed up what i needed from my PDI and released.I then requested a new instance .. however, the message still appears as an actionable item in the new PDI. How can i tell that i'm 'safe' to resume using my PDI ?
Good afternoon SNC,I was given a requirement to change the OOTB "Yes"/"No" buttons in the question "Helpful?" in KB articles for more appealing Tumbs Up/Tumbs Down buttons.Does anyone have an idea how to achieve this?Regards,Fábio Gonçalves
We have a calendar field through which we have to pass tomorrow's date. This calendar field can only be accessed using Custom UI. So, we chose the step "Set Component Values (Custom UI)" to pass the date into the calendar field. The code that we use...
