Hi Experts, Need to add 3 strike rules in RITM- like if state is waiting for manager review then notification need to sent to requested for manager until manager added comments. if manager added comments after 1st notification then notifications need...
I created an email in my 'Logic and automation' of my application, I managed to format the email so that it is sent to a specific user and assign a Google email to him, but he doesn't send the email, what's left for me to be able to send ? Shouldn't ...
I just want to delete this post but it won't let me
How to validate the address with USPS while submitting the form
Hi, I am trying to create a database view that will give me all the SLAs linked to Incidents, where the Incident doesn't have an Incident Task related to it. I am struggling trying to do this using a join. Does anyone have an idea how I can do t...
I am fairly new to scripting, so go easy. I suspect my problem is probably pretty trivial. I am taking my first pass at creating a UI macro and running in to a problem with getting results from my GlideRecord query to show up when I add an info mess...
Hello - newbie to SN and coding here I've been given several examples of scripts to use, but I have one situation where I need the following to happen:Example: Customer's main office is Frankfurt, but is traveling to Berlin. Customer is requesting...
We have 3 record producers [on incident table] whose purpose is to show kb articles to users using contextual search feature.But, somehow users are ordering that item from service portal using 'Submit' button which they are able to see. We want to hi...
https://dev217204.service-now.com/navpage.do instance is not working for me
How do I remove these following options in "Knowledge Bases Browse" widget? 1. Ask a question 2. Actions Thanks
More of a learning opportunity than anything. I was struggling to decipher the breadcrumb logic for this query and instead had to opt for an addEncodedQuery instead. If I were to use addQuery, how would I accomplish this? var grStakeHolReg2 = new Gl...
In Service Portal the ATF script unable to complete the step for the Pop Up "Leave Site" "Changes you made may not be Saved." When the ATF script clicks the Approve button in the form, a pop-up appears, and the step remains incomplete, but the Syste...
How to hide attachment icon from portal when the case is close, i have created read ACL on sys_attachment table but it is not workinganswer = getAttachmentWriteAnswer(); function getAttachmentWriteAnswer() { var parentRecord = new GlideRecord('hr_cas...
Dear Expert I have a requirement to move the change state from scheduled to New if user click on the button "Revert to New" and change state will move to new and whatever impacted service was there previously in the change ticket will removed from th...
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