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Resolved! Add current logged user to notification/email template

Hello! Is it possible to add to an email body the currently logged user's name and location? For example,   Dear caller.first name, Incident Number: xxxxShort Description: xxxxPriority: xxxx Thank you. Currently logged user's nameCurrently logged use...

ceraulo by Mega Guru
  • 4381 Views
  • 6 replies
  • 1 helpfuls

Demand screen

How to Adjust ACLs to allow only users in the SN_Demand Admins group to see/or modify the Demand Parent field.Ensure that, at a minumum, only those users in the SN_Demand Admins group can modify the new field.It would be best if the field was hidden ...

Sonali01 by Tera Contributor
  • 480 Views
  • 2 replies
  • 0 helpfuls

Group sys_id Issue across environments

Hello Every one, I have approval group been using in workflow. I configured group sys_id in sys_properties. It is working fine in dev instance.When i move the changes to test environmnet sys_id is moved and i export the group from dev and imported to...

Kanna12 by Tera Expert
  • 613 Views
  • 2 replies
  • 0 helpfuls

Custom view creation

Hello I need to create a new view that only contains certain fields from the change request and a UI action button to call the export to pdf script. So that when I select the UI action button, I am able to download a generated a PDF that contains onl...

Cynthia19 by Tera Contributor
  • 528 Views
  • 1 replies
  • 0 helpfuls

Search source not working in test but working dev

I have created search sources for business application table to search it in global search. It is working fine in dev instance but not working test instance even though i have moved same changed whatever i made in dev instance. Can anyone please give...

SubhashV by Tera Contributor
  • 1064 Views
  • 12 replies
  • 0 helpfuls

User criteria to allow only users under specific manager

Hello Devs, I want to create a user criteria to restrict knowledge articles to all the users under specific manager 'John'. And I want to do it by script so that it will be dynamic.  How can I do that?I tried below script but did not work. var usr = ...

Ben42 by Tera Contributor
  • 552 Views
  • 1 replies
  • 0 helpfuls

Issue with approval workflow with additional selections

Hello! I am trying to have my workflow work correctly when something other than approved and rejected is selected.  For some reason what I have done did not work correctly.  I created the new selections within the workflow and I think I created the c...

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Need Help on passing Job Titles

We are looking to pass information(Job Titles) into the user form from OKTA that is stored as an array. If anyone has done this , can you please provide the approach/best practices to implement the solution.

jyothi15 by Tera Expert
  • 385 Views
  • 1 replies
  • 0 helpfuls