inbound email action
HiHow can i use stop processing in script part.
Forum Posts
question on catalog item variable
Hi All,I have created job title field on catalog item form, When requested for is selected then that requested for job title should be autopopulate on job title field.Could you please help me on this to get proper answer. Thanks
How to Copy KB link in incident comments?
Hi,We have a related link to attach KB article to an incident. Whenever I am attaching any Kb article through that related link, whole content of that particular KB article is getting copied in the additional comments of the incident.The requirement ...
DMARC policy for ServiceNow
Hi Team , We are working on email integration to create incidents from received email. For the emails that we received at ServiceNow end, we are exploring the possibility of enforcing DMARC policy. Does anyone know if this is possible scenario? Or e...
Custom Component - Can't import the named export from non EcmaScript module
Hi All, We have installed the "@azure/msal-browser" package within the ServiceNow custom component and tried to run it locally, but it is throwing the below error. We want use the SilentToken method in the package to grab the SSO token. Can someone p...
Need to restrict removal of last member of the approval group
I have requirement, When a request is raised to remove a user from an approval group, if that user is the last member of the approval group. In that case i need to restrict the removal of the user by throwing an error that since the user is last memb...
Resolved! Add current logged user to notification/email template
Hello! Is it possible to add to an email body the currently logged user's name and location? For example, Dear caller.first name, Incident Number: xxxxShort Description: xxxxPriority: xxxx Thank you. Currently logged user's nameCurrently logged use...
Unable to install custom apps in Prod after publishing in System Application > Studio.
Dear All, Need your advise, I have created a custom application in Dev using the Application Studio. This is my first time to use it, as I understand, once your done with the custom application you need to publish it in My Repository for it to become...
Demand screen
How to Adjust ACLs to allow only users in the SN_Demand Admins group to see/or modify the Demand Parent field.Ensure that, at a minumum, only those users in the SN_Demand Admins group can modify the new field.It would be best if the field was hidden ...
Group sys_id Issue across environments
Hello Every one, I have approval group been using in workflow. I configured group sys_id in sys_properties. It is working fine in dev instance.When i move the changes to test environmnet sys_id is moved and i export the group from dev and imported to...
Custom view creation
Hello I need to create a new view that only contains certain fields from the change request and a UI action button to call the export to pdf script. So that when I select the UI action button, I am able to download a generated a PDF that contains onl...
Can we add Substate to Bulk Edit option over Vulnerable item form
I want update Substate value in Bulk as SLA's are getting pause on Substate value. Can we add Substate option over form
Search source not working in test but working dev
I have created search sources for business application table to search it in global search. It is working fine in dev instance but not working test instance even though i have moved same changed whatever i made in dev instance. Can anyone please give...
I want to create interaction in servicenow for every email coming to service desk mail id
HI, I want to create interaction in servicenow for every email that comes to service desk mail id. I have created the inbound action for this, but how will i ensure that email coming to service desk comes to servicenow, because inbound will be trigge...
User criteria to allow only users under specific manager
Hello Devs, I want to create a user criteria to restrict knowledge articles to all the users under specific manager 'John'. And I want to do it by script so that it will be dynamic. How can I do that?I tried below script but did not work. var usr = ...
