I am working with a client that is installing Customer Service Management. They would like to show impact and urgency on the CASE form. They want to have the Priority set against the Impact and Urgency entries. The Priority Matrix is going to be the ...
I am looking to enable barcode scanner to a MRV, can I do that?
Hello,I need some help. The screenshot below shows an HTML variable embedded with a Change Request record. Is it possible to remove the manual text at the top and display only the link? This would make it look much cleaner. If there is another type o...
If my goal currently is just a 1 way sync from ADO to ServiceNow pulling from ADO, how are you able to maintain the relationship between stories, sprints, and epics coming from ADO when importing them into ServiceNow?
I'd like all the Knowledge Articles to be shown with a custom font.I tried to attach a .ttf file and use that as a source with the CSS Include and applying it with a UI Policy but it seems like I did something wrong since it didn't change anything.An...
Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...
I am new to service now,I added a new search source from 'interaction' table to the CSM Workspace. Now the results are shown but the card deosn't shows the field values but only text Generic. (See screenshot below)How can I configure the search resul...
Hi all,I very recently updated one of our Service Portal's menu items called "My Tickets" to include Incidents as well as Requests. Below is the updated script. // maximum number of entries in this Menu var max = 40; var t = data; // shortcut t.ite...
Hi Team,We installed 'SailPoint Identity Security Cloud Service Catalog' plugin and configured its connector. As part of the plugin, we received the “SailPoint Access Request” record producer and the “SailPoint Service Catalog” catalog item.With the ...
Please help me understand : Customer Support Portal default configuration provides the following channels to interact with customers? A. Web B. Social C. Chat D. Email As per my knowledge i feel - (Web, Chat, Phone, emails) and not social, Can s...
There is this investment funding preferences where the Funding frequency, Allow Fund Overallocation, Number of editable past periods, Hide actuals in tree view are set across the platform. But I have a requirement where for certain portfolio entitie...
Hi All, I got this error when trying to preview the PDF file attached to the incident table in the Service Operation workspace. I tried to set the property "com.glide.snap.url" with the value "http://snap/snap", which did not work. I also tried to us...
Hello Community,I want Item is not... condition in To-dos Widget Mapping. The table is Approver table.Is it possible to apply this condition?
I have a knowledge article available for authenticated users. When it times out and I click login it gives me the message on the page "Please log in to access this article". IS there a way I can get it to route to SSO page and login.
I have a code block with restricts the user to select past dates, but I'm not able to restrict the past time. For example, my current date and time is 2025-12-11 01:30:00. I want the user to be restricted to pick the time of 2025-12-11 01:25:00, whi...
