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Resolved! Use Fix Script to Set Reports False - wont compile

I have the below Fix Script copied from internet.It looks good to me.  However, I cannot get it to compile.  See errors posted, below scriptAny assistance appreciatedStacyLen ************* Script ******************************// Fix script to set the...

stacylen196 by Tera Contributor
  • 864 Views
  • 5 replies
  • 1 helpfuls

Resolved! Auto-populate catalog item variables from an email notification

Hi, This challenge may be too far-fetched but here goes nothing. Our users submit a request for software license activations and renewals. When a software license is due to expire soon, our users can submit a request, and our catalog has a variable a...

neil_b by Tera Guru
  • 1535 Views
  • 10 replies
  • 4 helpfuls

Database View Assistance - Problems with translation

Hello, I hope you are all well. I need help because I can't get a database view to work properly.In this database view, we are displaying data from 3 tables. - task_sla (SLA Table)- ticket_my (Parent Tickets)- task_my (Child Tickets, Tasks) Below is ...

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@Mention email notification issue

In the OOB notification 'Activity Stream @Mention Email', I'm facing an issue with the email script ng_activity_mention_body. For some emails, the script executes correctly, providing the ticket number in the subject and link in the body. However, fo...

krishnanara by Tera Contributor
  • 605 Views
  • 4 replies
  • 0 helpfuls

MS Teams Call bridge with ServiceNow

Hi Everyone, I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).Please take a look at the screenshot below.  I am able to initiate chat, but I am unable to star...

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Abhi33 by Tera Expert
  • 2929 Views
  • 7 replies
  • 0 helpfuls

IntegrationHub OnBefore script not working

Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...

Resolved! Metric Definition

HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...

Narmadha PR by Tera Contributor
  • 704 Views
  • 1 replies
  • 1 helpfuls