Regarding form controls menu vs form header context menu
Is form controls menu and form header context menu both are same when I open incident form
Forum Posts
Need a multi select variable on catalog item.
I have the following requirement for my catalog item.First requirement:1) Need to create a variable "abc" with 4 option "1", "2", "3" and "4".2) User should be able to select more than one value from the option. Second requirement:Need to add a text ...
How to integrate Catalog Items with Telecom Expense Management System and synchronize the devices?
I'm in the process of designing a ServiceNow Service Catalog integration for our telecom carrier orders to streamline requests and tighten our Telecom Expense Management (TEM) process.I've mapped out a strategy and would love to get a "sanity check" ...
Email Notification when additonal comments
Hello Folks,I am facing an issue with setting up an email notification. The requirement is to send an email to the assignment group dynamically based on the "Additional Comments" added to the catalog item, when the "Assigned to" field is empty and th...
Flow Designer not triggering for catalog item request
Hello,I am working on a catalog item in ServiceNow where I have configured a Flow Designer flow to trigger on record creation. However, when I submit the request, the flow does not start automatically.I have verified:Flow is active.Trigger conditions...
Resolved! Field Name "Primary Goal" in demand is missing in UI Policy Action
Hello Everyone, Just wondering, I can't able to see the primary_goal in field name for dmn_demand in UI Policy In May 2025 I have created a UI Policy and I able to select it. Right now I am trying to select it in my new UI Policy but I am unable to ...
Why does the error Invalid Update comes when I try to change one field value?
There is an UI policy in the RITM that when i check a field/box, it gives me the dates to fill in.now when I save it , it reflects in the SCTASK which is great . When I come back in the RITM and uncheck the box and save , it givces me the error - INV...
Resolved! Playbook does not fire upon record creation
I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...
How to attach file from a local machine to a particular record.
My local machine folder(Documents) has a list of attachments with different types like PDF, JPG, etc.The attachment file name starts with incidentNumber_fileName. For example: INC123456_users.pdf.Requirement: I have to attach these attachments to the...
GlideListLayout_Query/getListLayout
When a user tries to access a list view it gives the error Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table. we've given access to the role that includes all t...
Resolved! Page numbers on generated PDF
I am generating a pdf in a UI action. How can I add page numbers to the pdf generated? I am using new sn_pdfgeneratorutils.PDFGenerationAPI() to generate pdf.
Unable to Set Session Data via gs.getSession().putClientData() in ATF
I'm trying to set session data using gs.getSession().putClientData("Code", "00000") in ATF. I tried two approaches:Using a Script Test Step in ATF.Calling a Script Include that uses putClientData() from ATF.In both cases, when I use getClientData() t...
Display RITM record in Related Lists Tab for Change Request
Displaying the RITM records in the related lists for Requested Items tab based on chosen ritm field inside the 'Business Approval for Deployment' field inside change request. Tried to configure inside business rule for when Business Approval for Depl...
Unable to get the User details on widget based on user selection
HI, I have a variable on catalog item User. it's reference based on user selection i need to display few fields using widget but it's not workingHtml:<div class="container p-3"><div class="bg-light p-3 rounded" ng-if="c.userInfo"><div><strong>Name:</...
create approvals from scheduled job
I have to create approval and assign to two users and if one approves it is approved. Is there a way o set this up using scheduled job?
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