I have the below Fix Script copied from internet.It looks good to me. However, I cannot get it to compile. See errors posted, below scriptAny assistance appreciatedStacyLen ************* Script ******************************// Fix script to set the...
Hello, I’m encountering the following error when trying to access the data/records in "Alerts" table (em_alert) in the Service Operation workspace. Could someone please assist with how we can resolve this issue? "Can't display this list Try contactin...
Hi, This challenge may be too far-fetched but here goes nothing. Our users submit a request for software license activations and renewals. When a software license is due to expire soon, our users can submit a request, and our catalog has a variable a...
Hello Everyone, We are experiencing an issue in CMDB Query Builder in our instance. When non-admin users try to create or edit a CMDB query and click on "(+) Add Columns" to select attributes, the list appears empty. For admin users, this functional...
I can't quite tell the difference between the List Context Menu and the Column Context Menu. Could anyone help me take a screenshot? Thank you！
Hello, I hope you are all well. I need help because I can't get a database view to work properly.In this database view, we are displaying data from 3 tables. - task_sla (SLA Table)- ticket_my (Parent Tickets)- task_my (Child Tickets, Tasks) Below is ...
How to Add a visible button or text label to the topics menu with the title: "Submit Request".This item must not be a dropdown or contain any submenus.
On the HR profile in agent workspace, beside the user field, i have added a button which should redirect to third party tool. The button is visible on the form but not its not redirecting the user to other website. The same is working fine on standa...
Hi Team, I need to close around 1000 RITMs and around 1800 Catalog Tasks in bulk. Some RITMs have only one SC Task (Fulfillment, Open, or On Hold) — these should be closed as Cancelled.Some have multiple SC Tasks with mixed states (Closed Complete, ...
In the OOB notification 'Activity Stream @Mention Email', I'm facing an issue with the email script ng_activity_mention_body. For some emails, the script executes correctly, providing the ticket number in the subject and link in the body. However, fo...
According to this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714582 standard change proposals do not honor reference qualifier on change request fields. This is true in classic UI. In SOW the reference qualifier is honore...
Hi Everyone, I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).Please take a look at the screenshot below. I am able to initiate chat, but I am unable to star...
Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...
Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...
HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...
