Hello all,This might be an odd question, but wanted to know if any one aware or tried it. We have all these test configs inbuilt within ATF(Open a Form, Create a User, etc.) or the custom test configs that we might create. So my question - Is it poss...
I would like to remove the option to create change request and create a problem service operation. from everyone from now but i want to be able to remove per group or role. i try removing from the ux page property name chrome_tab but that make the...
On a catalog item, I have a URL type variable (Field B) which auto-populates using the functionality within the variable as follows:Dependent question - "FieldA"Reference - "cmdb_table_notrelevant"Dot walk path - "fieldontable" The requirement is to ...
Im trying to create a business rule that would prevent someone from submitting a duplicate standard change template. Here is my logic. But it isn't working. When submitting a change proposal on the std_change_proposal table want to do a check on t...
I am unable to hide , email from compose section in Workspace view for a particular Role , Provided screenshot for better understanding , Could you please help How can I achieve this ?
In the Change Request form, we are trying to conditionally display the Post Implementation Review (PIR) tab only when a related Change Task of type 'Review' exists.To achieve this, I created a client Script that calls a Script Include via Glide Ajax....
Hi,I have written a test case and it is failing on the error FAILURE: Unable to insert record into table 'cmdb_ci_service'. Details:Operation against file 'cmdb_ci_service' was aborted by Business Rule 'Check Uniqueness for SN App Service ID^55cb4db...
I am trying to make sense of a problem we are seeing on our offboarding workflow in regards to a data source being used to export data to a file on a mid server for "other things" to happen. This data source is activated, export set run through it to...
Hi,I have 2 declarative actions on the same record, I want to trigger 2 different "open modal" events from each one of the actions. Currently it's opening both modals from one action. Does anyone know how I can achieve this? Thanks.
Hello, I have to remove a logo from all Task(base tabe) forms. eg. sc_req_item, Incident, sc_task, etc. The logo is circled on the screen shot below: I see how to remove a logo from the banner on the service portal, but I do not see where to remove...
I am repeatedly encountering an error when trying to create a new event or business rule. How can I resolve this issue?
There's a pop up box when selecting 'Reassign' on a Certification Task. This pop up box contains 'Assignment group', 'Assign to', 'Submit a reason for this action'. It seems only 'sn_cmdb_admin' can see the 'Assignment group' option here and I'd like...
I thought I had read on a recent Developer post "as we move away from update sets...", and of course now I cannot find it. Does that ring a bell with anybody? I am training in my developer instance to help guide my team as we prepare for San Diego....
Hi,I have a requirement where need to generate a Word format letter based on a record. We are using a custom table to record requests created by the users. The letter will kind of like a official letter template as well. Is there any out of box featu...
Hello! I need help in Fixing the issues with forwarding emails from CS**bleep**Support@myclient.com to myclient.service-now.com.Please help out to sort out this from basic steps as I am new to this tasks
