Hello All,Could someone assist with the following requirement?I’m working with the Request Delegate catalog item. The goal is to allow line managers to request delegates for the direct reports of their direct reports (i.e., two levels down in the org...
Hi All,Looking for some help in adding new fields from a custom table to ticket conversation widget so that it can display each of this fields activity as a card as it usually does when a record is created or when work notes/attachments is added. My ...
I am looking for a functionality within ServiceNow that can be used to send individual emails to a large number of users say for 500+ users, each with their respective PDF attachment.What ServiceNow features or approaches are recommended to accomplis...
Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit more complicated. My business requirement is to find inactive users based on a time period. The liaison...
Hi, I would like to create an application that would partially live in its own world, however it would also have to reach into the functionalities of various other modules, like Employee Center, and other globally scoped artifacts. - Is it possible ...
I installed the plugin Performance Analytics – Content Pack – Advanced Work Assignment because I want to get dashboards that show details about interactions for groups and queues. However, after the plugin installation, I don’t see any dashboards in ...
Hi all, I'm attempting to add to the HTML Sanitizer Config whitelist so it only allows iframe URLs from "https://scribehow.com/embed/". I have the HTML Sanitizer Config set to the following but it's not blocking other URLs? What am I doing wrong?var ...
A few months ago, a new queue Service Desk Level 1.5 (Prod Use) was created for our team. This queue was intended for senior team members to review and vet tickets before they are assigned to 2nd line support. Initially, everything worked as expected...
Hello community hope you doing well. I just finished working on sample component using the snc ui framework everything went well from installation to deploying.Note : Am using PDI And here's my now-ui.jsonAs you can see, the component is well deplo...
Hi, I am currently looking for a solid structure for an article. Could please suggest structures on how the article has been made? Appreciate any suggestions Thank you
Hey all, I am trying to set up Password Reset with OKTA and I am having trouble finding information on how to do so. We use OKTA as our SSO for everything, so I am trying to implement a Password Reset page in ServiceNow that would allow end users to ...
I've cloned the service portal "Data Table with URL filter" widget and am trying to figure out how to edit it so that the end user can double-click a column to edit it instead of it redirecting him/her to the form view for the selected row. My questi...
HiIn our organisation the Service Desk also run the in-person assistance service.This means that they often need to accept and assign to themselves walk-up appointments that they have booked for the user themselves.The OOB Appointment Facade script i...
Hello Team,We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view. Could you please provide guidance on the configuration steps required to ac...
Hello Community,Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.Can anybody help me solve this issue?Thanks in advance.
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