How to display upcoming changes in a calendar format based on the below criteria: - Change Request Users can view only their own changes on the calendar, while CAB users can view all changes. - The calendar displays both upcoming and histo...
Hi Team,We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat...
Hi,I’m working on a use case where "Programs" (stored in a custom table) are triggered based on Record Producer intake variables. Current design:Users submit a Record Producer (Intake Form)Intake variables are evaluated using a Decision TableBased on...
Hi All,I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?
Need to how update sets can be used better for ATF Tests
Hi All, I have written a script where i need to populate the responses from legacy assessment to smart assessment and when i run the script in back end of the smart assessment responses are updating but in the Smart assessment UI they are not showing...
Hi all!I would like to know if any of you have experience of automating unfinished development backups before clone?In my team this is mostly a question for Citizen Developers, but could be extended for the whole Dev team.So far for Citizen Developer...
When i select publish to update set on custom application, not all application files are captured.Example in the Instance - there are 300 application files. but when we publish only 100 are getting captured. How do we capture all the files?Is not eve...
We are using the Service Portal widget "Knowledge Article Helpful" to allow users to let us know whether an article is helpful or unhelpful. We are changing the OTB behavior so that when a user clicks on "No" they must choose a reason and then leav...
Hello all, I am working on configuring a record producer that will need to display certain variables depending on if it is during business hours or after hours. My thought was to use a client script to get the current time and hide/show variables dep...
We recently upgraded to Zurich and set about using the Scripting Governance Tool, whereby we allocated the ‘snc_required_script_writer_permission’ role to admins or trusted users which might need to do some scripting. Other non-scsripting users were ...
Hi Experts, I have a requirement. I have two variables.One is a choice type having two choices, A and B. I have another variable of type Reference, which is getting values from a custom table. I want to populate values in the second variable based on...
Hello Team,Below is an out-of-the-box (OOTB) client script. While reviewing it, I noticed a potential issue.The client script uses dot-walking on a reference field to make it read-only. Is this the correct approach, or is this a ServiceNow bug? Based...
Need to determine a method to add a measurement of time all SCTASKs and enhancement request that starts and ends when State is set to Pending Vendor, then moved out of Pending Vendor state.We may need to add a hidden SLA to measure this, or determine...
Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...