Hi Community,need your help to build a logic for my requirement below. Please see my requirement: I have a catalog form which has fields Employee Number and User name. I need to create request via REST API call from third party app. The rest call wil...
Hi, I have a requirement to see the stories that are moved from its planned sprint to next one. Do we have any out of the box report for such use caseor Percentage of stories which were finished as per planned sprint in given month.Thanks in advance....
Hi Community, we have created a DB View, which combines incident, kb_knowledge and m2m_kb_task tables. This way, we can do a lot of good reporting on how knowledge articles are being used when working with incidents. Here's how it is built:Looks as i...
We utilize the Interaction module for our service desk to essentially create task records based on the customer need. With that in mind, we would like a time card to generate for the Assigned To on that interaction record so we can track time being w...
We are trying to send an attachment using multipart/form-data in postman and get this error:{"error": {"message": "Failed to create the attachment. File part might be missing in the request.","detail": null},"status": "failure"} The same is working f...
Hi All, I am trying to get job name from incident description and past job name in other field.below is description of incident (format is same always , only values will change)////////////////////////////////////// Scheduler host: plcmjob01.aaa-acg....
Hi Experts, I have the following scheduled job script. Essentially, it will check records that are about to expire and send an email to the owner of the record. What I'm trying to do is when there are multiple records belonging to one person, I want ...
Hi All,We recently installed the servicenow for microsoft team plugin and successfully integrated with azure account and now we're getting the notifications [INC and approval notifications].But currently we're facing one issue is, we're getting dupl...
Im trying to write a client script which takes my current time and a current choice from a choice field ive named (Timezone) and then calculate the time difference based on the zone (Pacific, Atlantic, Central etc) and add or substract the difference...
Basically, I am trying to move the cursor to next field; once first field is populated.Then, I want to move to third field when second field populated, and so on.I can achieve this with an onLoad script for the first field but not subsequent fields. ...
As per the requirement i need to create KPI record in the related list of Problem record just like SLA in Incident record.Below is the requirement that i got from client, could you please tell me how to achieve this requirement. Check boxes for Draft...
when I fill out the form on the service portal all the data populates on the ritm/sctask it is blank Thoughts?
How to add the Report column in the subject of a scheduled Report ? For example - If I have a report with the column category is "software" another record category is "Hardware". Subject should be - CMT weekly report - software, Hardware Could you pl...
Hi All, Can anyone suggest what is the best practice or way to set the assignment group value from alert in event management? Is there any OOB recommended suggestion we have from ServiceNow for this? Thank You! Regards,Ganesh
Hello! I'm a somewhat new developer, and this was something I couldn't seem to find an answer for already. If my phrasing is off, please point me in the right direction. In the caller/requested for field, you start typing and the username and email a...
