Hi Everyone, I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).Please take a look at the screenshot below. I am able to initiate chat, but I am unable to star...
Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...
Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...
HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...
We just made the switch to Next UI and people are asking how to find their followed tasks. It seems these are a bit in a grey zone as you can still follow tasks and get notifications for them, but having them in a list is not supported.I found severa...
Hi All,We have a requirement to integrate a ServiceNow with Power BI. The main objective is to display the data from ServiceNow dashboard to Power BI. We have few dashboards based on ITSM application. I want to know how complext it is and approximat...
As an admin, I want to make the 'Awaiting Approval' option in the State choice list invisible. The instructions specify not to delete the option, but to hide it from the choice list. So instead clicking X to delete, I changed the number as below for ...
Hi,We are on Vancouver release and have activated the polaris plugin to use Next Experience. According to Servicenow, the Follow function is not supported in Next Experience (only UI16) but the Follow button is available, and if a user Follows an inc...
Hi Community, I have a quick question regarding the difference between the Application Repository and Update Sets in ServiceNow. Based on my understanding: The Application Repository is primarily used for moving custom scoped applications. However, I...
How do I check Health Status of Service Now Instance I am logging in?
Can anyone help me retrieve the original email address from a forwarded email into our instance. I have tried various methods posted to the community however nothing seems to pull the correct account. This is the part of code im having trouble with f...
Hi Community, how are you. I have a request from my customer. He want to know if it is possible to rework on a rejected service request. 1. I don't know if it is possible. if not possible, why it is designed in this way. 2. is there a workaround? I...
Hi all, I am working on fetching the inactive users based on lastaccessed date from memberentitlement API of azure devops and servicenow rest message. during initial call, i get continuationToken in the result. As per doc, i need to pass it in the ur...
Hello All, Good day!! I have a transform map which create a record in custom table. The state for task is closed complete. When transform is ran and record is created, task_sla for the record is getting attached twice. SLA start condition - L2 servic...
