On time sheet portal we have a link "Add Unassigned Task" using which a user can select any task by searching it. I want to restrict this search so users can only select a particular type of task, for example only incidents or demands which are work ...
Hello All,When a new email is sent to the email address xyz123.com a new Incident record should be created. In the Incident form:The email Subject should populate the Short description field on the Incident. The email Body should populate the Descr...
how to get email recipient name in email body .
I am returning some group users array inside script include using this line. return 'sys_idIN' + users.toString();how to mapped them inside list collector field on client script.
We have a requirement where a existing group needs to be replaced by a new group, and we are not sure where exactly the group is used ( flows ,workflow BR etc ) is there a easy way to see where exactly that is group sys_id or name is coded?
Hi everyone, We are sending out a survey after an incident has been resolved. One of the questions is asking the helpfulness of the technician.We need 2 reports on our survey result dashboard from that question:One to display the TOP 10 technicians ...
Looking for where to make a change to the tab (circled in red) to make it the same as the form header
Hi Team, Could you please help me to understand why I am getting always empty/blank screenshots in the Test Results, after running the ATF Test? All the screenshots are Empty, for reference I have attached one screenshot captured by ATF Test. Regards...
I have agent chat setup correctly. All the agents are receiving chat requests and they can accept it. There was one agent who wasn't receiving any chat even though he's the only one available online. Upon further research saw that this agent has 4 ch...
So, like others, I have a flow which is failing with the error "Could not retrieve snapshot for test". I have already looked at the older posts and KB0854481. First step in the KB states: "Set the Flow Designer logs to Debug via the Flow Properties ...
hey, I have a field on the form " assignment group" referring to group table. I want to check whether the logged in user is member of any groups and print the group names as an alert message . Currently I get sys_ids of the groups when i print. But i...
Hi Community,Decision, Action, Change Request are not visible on project Status Report, although project have these record in related list.Please guide where to investigate.Thanks!
Hello All,I want to automatically close resolved incident after 5 days .how can I achieve this functionality can anyone please guide me on this?Thank You.
Knowledge article approval notification in DEV working properly, but when i test in PROD approver name and article number showing undefined
Hello Guys, I am new into development. Can some one please explain me what is Demand, Story, Enhancement ? What is the need of Demand, Story, Enhancement ? What is the flow of Demand, Story, Enhancement.? When to create it. Can some one please give...