we have three list collector varibles List Collector 1 Variable - users input all members (with and without role) List Collector 2 (Hidden in the form)- This needs to populate with users from List Collector 1 with no ITIL role List Collector 3 (Hid...
Dear All: We are planning to change our established Knowledge Base Publish and retire workflows with new one. But at any point of time there are many articles in 'Review' or Draft phase. We would like to check the impact of new workflow on the existi...
Hello All,I have a requirement to create a data source and using transform map , map the following fields with the target table.Site IdSite CitySite CountryCompanyRegionNow, my concern is that "Site city and Site Company " are not directly in the tar...
Hi There, Catalog Item Form I have a use case where I need to retrieve and display information based on looking up a user in the sys_user table. Not all the information is in the sys_user table but it is in related tables in some way mostly in the cm...
I have an email type variable in a catalog item that requests the user to input an email address. The trouble is that the default format of the email type field includes an envelope button on the right side which opens an email client like a 'sendTo...
Hi all, I for some reason unable to spot why I cannot get a field to act as mandatory using the following code found from another community question: https://community.servicenow.com/community?id=community_question&sys_id=4909309adb9668103daa1ea66896...
Hi, I have a story requirement for a record producer, where I have to add a new choice to a question and then once that new choice is selected an incident is created. In the incident some fields are auto-populated like urgency, impact etc. This is do...
I am calling my scriptinclude from a BR and i want to send some parameter in this script include from BR to script include and also how can i fetch these value in script includesample BR code:-var incNumber = current.number; var x=new Update_date(); ...
I'm not even sure if it is possible, but I am unable to change a field type from an integer to a string on an import set table. I know that on the source table it is already set to string but on the import set table it is defined as an integer and I ...
I have an IF condition in my Access Request workflow that checks the Access Name Variable. The condition is being met, but the workflow is not seeing it as met for some reason. (it recognizes the requested by field, but not the access name). I have...
Hi all, I'm trying to create a record in the step called: Run Server Side Script in ATF (London). My script is as following: (function(outputs, steps, stepResult, assertEqual) { // add test script here var gr = new GlideRecord('sc_req_item'); gr...
I'm certain that I'm missing something, and equally certain that what I'm missing is small and silly. In Javascript, you can call string.replace(stringA, stringB), which will replace every instance of stringA with stringB; that's how ServiceNow's st...
Hello, In "Approval Rejected by other" email notification, it will trigger email's to remaining approvers apart from the one who rejected saying "This approval was rejected by xxxx Approver". Here the email notification was getting triggered to remai...
Is there a way to add a user group to the Now platform's watchlist? For example: If I wanted to add all members of the HR group to the watchlist, I could select from a list of groups to manage rather than each individual name. If this isn't available...
I was looking for a few items under the System Definition application in our Sandbox instance of ServiceNOW. There are a few items that I was not able to see that, according to product documentation, I should be able to: Tables and Applications for e...