How to add case number on surveys on portal
Hi All, I need to add case number link on the portal below the name of the survey (Below Service request satisfaction survey) How can I add the case number of the survey
Forum Posts
How to display Language picker in Mega Menu in Employee Center Pro Portal?
Hi Experts, I am trying to implement Language picker in Mega menu.I have been successful in adding this in the main global header.Customer is expecting to see this option as one of the menu in the "Mega menu".Any insights on this? Thanks,Arun
Resolved! importing data from csv file, problem when lots of columns are empty
Hello everyone, I m importing data from a csv file, i got lots of errors and when I invistigate I found that the problem is when there is many columns which are empty, I made the screen under to illustrate what I am talking about Is there any solutio...
Field Map Script
Hello team is my script correct ?
Resolved! Get a table field value into another table field
Im trying to get the value of a field "status" on the table "task_sla" into a custom field I created in the "task [TASK]" table (the field name in "task" is "u_status"), Im using a BR to do this but Im not really sure how to do it, can anyone help ?B...
Virtual Agent
Hi , I need some help for the Virtual agent.Please refer the screenshot attached below.There is an OOB functionality running for 'I want something else' which appears under the related topics choices, and I need to update that functionality as per my...
Resolved! Return Knowledge Base Title(s) from a System Property, into a Catalog Item variable
Hi All, There is a system property which holds the 'sys_ids' of the knowledge bases ( 'kb_knowledge_base' table ). The requirement is to fetch those 'sys_ids' from the system property and return the 'title' of those knowledge bases in a Catalog Item ...
Read excel attachment from json
Hi,I have an requirement to read the excel file from the json.excel file name: device.xlsxexcel file has data: Device Name Device IP X- Window 1.2.3.4 I want to read and fetch this excel data from the excel file us...
top search on esc portal shows previous search term and results as well
on first search we use keyword 'compensation' and it get results related to compensation for second search we use keyword 'roles and responsibilities' and it gets results related to compensation and in search field 'compensation' is available not 'ro...
UI Policy and actions getting duplicates after migrate to UAT
Hi Team , I am finding bit strange after deployment UI Policy and action dev to UATI can see in dev environment we have 4 UI policy in record Producer ..when I checked in UAT looks like policies are getting duplicated , i found there r 9 UI policy .....
In catalog form based on start date and time, end date and time should autopopulate
In catalog form based on start date and time variable , end date and time variable should be auto populate. end date and time should be calculated 12 hours from start date and time and those time should reflect on end date and time variable automa...
Resolved! Export PowerPoint
Hello!!We are creating a PowerPoint template for the project status report. We have managed to create and configure it as our user requested it.The only thing we have a problem...Our language is Spanish and when downloading the template it does not s...
Incrementing or decrementing timer field
Hi Community, As per the below posted screen shot, I am trying to decrement the Fault timer field (Data type = Timer), When I am creating a record the timer is incrementing. But i want to decrement the given time. Can some one suggest me with the sol...
Notifications are not showing under Notification tab
Notifications are not showing under Notification tab? how to configure to show my notification in this tab?
Resolved! How to use script in reporting for complex query
Hey everyone, I have a requirement to pull a report that will have list of incidents and last sla attached to it with sla details like breach time, start time,etc.Now I build a report on task_Sla table to do it. And created a script include to achiev...
