Default assignment group
I want to set a Default assignment group 'MIM Desk' only to the Major case where major_case_state='accepted'
Forum Posts
Resolved! Auto ticket closure requirement for incidents and sctask
Auto ticket closure requirement for incidents and sctask. I have a business requirement. If a ticket is in the "Waiting customer" state for 10 business days be it incident to sctask.For Sctask: Assigned to is mandatory field, but in most cases, it wi...
How to Use key board events on input fields using ATF
In custom UI page there is a field and a button, the button gets enabled only after entering or filling the value into the field. Manually its working as expected but using ATF button is not getting enabled even after entering the value. Is there any...
set variable name in variable set based on catalog item
I have a variable set having one of the variables as 'Phone number'. This variable set is used in many catalog items. I have created a new catalog item where this variable set is used but for this particular variable i need to have a different name (...
Contains roles
Hello experts, I am am looking at a one of the out of the box roles t and see that the role ‘contains’ related list has other roles which is not part of the module. They should not be combined as there is no relationship between those modules, they a...
Resolved! Field style doesn't get applied, when field is dot walked on reference table
I'm bringing a field from child table to parent table by referencing it using dot walk. The original field has a color logic based on the values ( basically, red color for 1-critical, green for 4-low etc ) when the field is brought up to parent table...
Resolved! Help with linking webassessor account to now learning.
Hi Everyone, I bought CSA voucher in now learning . When I using that voucher code in webassessor account then it is displaying message as - "Candidate is not associated with voucher. Your Now Learning and Webassessor accounts must need mapped correc...
Number Maintenance
I have Number Maintenance created for Case table with Prefix 'CS', when I create a Major Case I want the prefix as MIM, how to achieve this?
Resolved! How to hide a submenu in a Portal based on a user condition
Hello, I need to hide a submenu in a Portal for users who doesn't meet some conditions.I wrote a condition in my Menu item, but it doesn't work: "gs.getUser().getRecord().u_retail_staff == true || gs.getUser().getRecord().u_target_si == 100" Does a...
Plugins not working after installation & repair
In my instance plugins not working after installing & repairing the plugin. I also try to change instance & try again but no progress.Do advice as necessary.
URL is not working in Notifications
Hi All, I have created a notification in dev on 1 table with some condition and in "What it will contain" tab provided the link of Prod Service Portal Form.Issue is, when I am opening that link from dev it does not load the full form. It loads only w...
Resolved! Can we add default values for a multi row variable set on a catalog form
Hi All, Is it possible to add default values for a multi row variable set on a catalog form On Load? Could you please suggest. Thank you.
Resolved! How to solve the following erro
Hello everyoneI tried to modify the tab of the todolist, and modified a scriptincluede (Name: todoPageUtils) for this purpose. Now as soon as the employee center is refreshed, the error message below appears. Is there any way to solve it?Thanks in ad...
Resolved! Decision table call via script is throwing exception error
Hi Team,I have created a decision table and want to call it via script include and client script. Script belowScript:var lang = this.getParameter('sysparm_lang').toString(); //passed from client script//var lang= 'Java';var dt = new sn_dt.DecisionTab...
Java Packages
I have created a UI Action which needs to update and refresh history set. //Refresh the history set if(typeof GlideHistorySet != 'undefined') GlideHistorySet(current.set.id.getRefRecord()).refresh(); else Packages.com.glide.audit.Hi...
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