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Hi all, How can I run a list of all tables that belong to ITBM? We have ITBM just to clarify, so what query should I run on the sys_db_object table? I know I can query the 'package' column for packages within ITBM, but when I read the current product...
I'm setting up a scripted REST API as part of a replacement for a system that ingests data from a file. The API will receive point updates; we will no longer be ingesting any file. In the file, dates are represented in "MM/dd/YYYY". Of course, we can...
Flow Designer > Jira Spoke 2.6.5 > Update Issue > Additional Fields "Add Field Value" is grey out? Is this expected? Or should I be able to add field values to other Jira Issue fields? Any info is appreciated... Thanks!!
when problem ticket closed then related incidents tickets should close automatically, i write below code but that is not working, kindly help me with your suggestions. (function executeRule(current, previous /*null when async*/) { var gr =new GlideRe...
I have created 2 section > Hold Information and Resolution Information. In both section fields are mandatory based on their state as on-hold , resolved. I am trying to hide both section Hold Information and Resolution Information in other state of ...
Hi, Is it possible to reopen a Request and restart the workflow? Also, reopen the RITM and the SCTASK associated? I have read a lot post but I didn't really find what I need. I have the requirement of having reopen request in case it was closed by er...
I'm trying to give the managers of each department read access to a list report that basically shows all the incidents that were created in the last month. These managers are non ITIL licensed users. I gave them a report_user license but they are s...
Hi, I have a query about this AI Search feature. On enabling AI Search the "Genius Results Answer cards" provides the most relevant answers based on the query applied. On the results, the top result box will have this feedback as "Helpful ?" Yes/No. ...
There are some OOTB metrics definitions on the incident table, out of which the ones tracking Assignment group and Assigned to Duration are completing / closing once the ticket changes to inactive, and the duration is calculated. I created these same...
Hi Community, I want to create pop up (or if we have any other way of achieving it) for users when they log in to servicenow. The information should have the services they are SM's(Service Manager) of. So, basically my ultimate goal is to remind the ...
I want to query the Table API for sys_db_object by providing few table names in the query param to get their info. This makes the URL longer than 500 characters. I tested that URL on couple of instances with Postman as well as python. I am able to ma...
Hi, I need to retrieve records from a custom table. It may be single record or multiple records. Can i retrieve it using gliderecord? And I need to retrieve some of the column value of each record. How can we achieve this?
Hi, I have a scenario, where i'm importing some data into the tool using transform map. I have to accept only the acceptable value which can be yes, no and unknown. If the value is coming from excel other than any of this values it should reject enti...
How can I get the validation messages (e.g., required field not filled in) to show? Also, can I access an event to allow me to show a Save succeeded or Save failed message? I don't see what event to use on the form component or the glide form data re...
Hi, encountered a problem after the system was upgraded. The system was cloned back yesterday. There are some events that I developed to trigger after a period of time, and when doing the testing, I tried to trigger one of them after 20 seconds. It w...
