SLA is not triggering
when i create an incident (priority 1) then the respective SLA is not triggering but SLA's are active in conttract_sla table so can any one tell me how to troubleshoot that issue?
Forum Posts
Resolved! End date should not be more than 6 months from start date
I am working on functionality as below I have two fields on catalog item includes – start date and end date. We do not want users to select end date not more than 6 months from start date. For example: start date = 07/22/2020 If End date = 1/22/20...
Resolved! type of message
Hi all; I use the showFieldMsg() function for On change function and I would like to know the types of message to put in my function (like error, etc.. ).ex:g_form.showFieldMsg('u_environment_label',getMessage('change.rp.environment_reminder'),'error...
How case is attaching to the interaction record without any association form virtual agent?
When we submit any case or incident on the portal , after submitting the case if we chat with virtual agent then interaction will created and if we close that chat then recent case which we have submitted that case is attaching to the interaction re...
Resolved! Adding New Option in Task for Approval
Hi All,I need some help and guidance. I was wondering that if there is any way to add more task approval options These are the default options that are available, in my case I need to add another task approval option that says Approve and Forward, wh...
How records get associated to Related Tasks on a Interaction form in Agent Workspace?
If you observe the snapshot below: There are 9 user tasks and no Related Tasks initially. However, once I just open any record from User's Tasks it starts showing that record in Related Tasks, even if I do not modify that user task record. I just wan...
Restrict change closure if there are open tasks
Hi, I have coded as per below in an before update BR. var task=new GlideRecord('Change_Task'); task.addJoinQuery('change', current.number,'change_task.number'); task.query(); while (task.hasnext()) { if (task.state != 'Closed Complete') g...
REST api is returning different data then UI
Hi guys, I'm using Change Request API to retrieve data about specific Change Requests.I'm new to SN REST API. I get the data, but it's different than what I see in the UI. For example, In the UI there is a Change Request in state Closed.When i pull i...
Resolved! How to add/remove attributes in list view and capture it in update set.
I need to customize the list view of the particular table ie.. I need to add certain fields to be visible in the list view, and Capture modifications in an update set. How can I do this?
Resolved! What is the other name for observation in Audit Management?
Hello Team, I have a doubt in the question, can someone please answer. I have a confusion between Evidence and Findings. Thanks in advance.
want to change knowledge article author via fix script
Hi,I want to change knowledge article author via fix script. can you please help me with script
Resolved! Demand Approval by Stakeholders
I'm starting to get to grips with Fuji Demand Management but wonder if am missing something?I can attach Stakeholders based on the Portfolio - good.These people can be marked as "Assessment Recipient" and they are sent questionnaires during the "Scre...
Resolved! Variables in the catalog item are not displaying as per order in two column layout
Hi All, I have a requirement to display variables on the specific field selectionI created a sampla catalog to explain the issue.I have three variables in between container start and end.Those are test1, test 2 and test 3 with respective orders 100,2...
How to set field value same as another field
Hello Experts, In incident form there is 2 fields called status(state) and Incident state(incident_state).My requirement is If state is selected with example work in progress how to set same value in incident state field.Tested with business rule (be...
| User | Count |
|---|---|
| 79 | |
| 39 | |
| 31 | |
| 20 | |
| 19 |
