Hi, I am tying to write a script include to test a script in a scheduled job. Looking for some examples, helpful resources. Here is all I have in the testing script thus far var testScript = Class.create();testScript.prototype = {initialize: func...
Hi all,I did installed change management- Risk Assessment plugin on PDI and now i can see this risk assessment module.Now i want to know if i create a risk assessment with some condition, then1. who will perform that risk assessment (i was thinking t...
Hi All,I have a requirement where I need to automate Service Now's import process. We have to import data from an excel sheet containing multiple tabs, holding data for different tables. All this data needs to be imported in respective tables of Serv...
Hi all, unable to access sn_wsd_core_workplace_location records even though user having sn_wsd_core.workplace_user role which gives read access to the tableThere are no field level acl's but debug security rules shows that it didnt pass field level a...
I have set the catalog item "AWS Managed Configuration Information" in the Options of the OrderGuide.This catalog item has the onLoad catalog client script A set.However, when I go back to the "Choose Option" screen by clicking the "Edit Options" but...
I am trying to set a reference qualifier on reflistOpen in a UI macro like below. The problem is that when the ref list opens the qualifier is being ignored and i see the full list.<a onclick="reflistOpen( '${jvar_control_name_actual}', 'not', '$...
I want to add reference qualifier in lightweight glide list for macro with label variabletype. can some one help me on this!<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="nu...
Hello everyone,I'm facing this issue for RITMs created by only one particular catalog item. In this catalog item's workflow, we're updating state to 'Closed complete' upon completing the task.When its catalog tasks are updated to 'Closed complete' st...
Hello Everyone,I have a query regarding how I get the latest updated record from the below multiple records.Please find the below screenshot. Here if you see, I have 2 incidents whose states are changed multiple times.now what I want for incident 900...
Hi All, I am trying to import the AB article using the import option with Word Document. It's importing the word document as an article but the formating is not coming properly. Please help me what is the issue and show to remove this. Thanks
The REST API for fetching the knowledge base data from the kb_knowledge_base table returns the value of the icon associated with the knowledge base even after the icon is removed.REST API Explorer: https://{instance}.service-now.com/$restapi.doAPI UR...
Hi Community,Recently we upgraded to Utah. For testing we need to use ATFs. Currently we are using EC Portal not SP. I didn't find test step for opening an order guide in EC portal. Instead I can find test step for opening an order guide in SP, which...
When a request is rejected by the approver, he/she put a comment/reason as to why this request was rejected. i want to copy that comment and paste it to the RITM so that the requestor should know why their request was rejected.
Hi Community, How to set Service portal catalogue item Attachment symbol mandatory If i select data master is Customer and operation is New, Attachment symbol should be mandatory in Service portal catalogue item Please suggest how to do that? Regar...
I am trying to complete a procurement order-tracking process in ATF and cannot get past the popup window for the receiving step. I have tried the Click Modal Button but it fails with "Did not find GlideModal". The receive button on the main form call...
