Hi, We got a requirement to update the existing service catalog item which is RITM. Example: Yesterday i raised a Hardware request and choose Keyboard and submitted the request. It went for an approval got approved and catalog task was generated an...
Hey Guys,I have a catalog item that I am working on, and want to filter my list collector based on an option that is chosen. I have a client script that will apply the filter and have it show up on the page, but it still requires the user to hit "Run...
Hi,I currently have a business rule that prevents anyone that is not an itil_admin or admin from updating tickets if they are closed or resolved. This is the setup: One issue I have is that if we go to an existing ticket and attempt to change it...
When I use the Run Server Side Script step and I set stepResult.setFailed() the step always results in a successful step when run. Even if that is the only line in script it say it is successful. Any help would be appreciated. Example: (function(ou...
Hi All, I have OOB UI Page I want to call this UI page in to dashboard can you please giude mw how to do it UI Page :- /assessment_scorecard.do?sysparm_record_sysid=13258d49dbcd101092760793e296190d&sysparm_assessable_table=asmt_metric_type&sysparm...
Hello, I need to add "Close Notes" section (preferrably under the Location or Attachments section as per screen shot below..) for closed incidents to the service portal view (Requests) Not sure what is the easy way to do this.. Any idea how to do thi...
I have been unable to send attachments via REST. The call sends data from an incident task table to an external system with no problems until I try to add the attachment. When I do, the Outbound HTTP Requests log shows a 200 message but the URL/endpo...
Hello guys, I have a requirement according to which i need to change the field to Uppercase and then remove some characters from the String field after the certain character and put it into the different field . For Ex : Input: Name : abcde.pqr@stu...
We need to create a custom app that will accommodate multiple service portals, each portal having its own live agent chat. Each chat needs to be handled by a specific group of agents. So, for example, an end user starting a chat within portal 'A' nee...
Hello Everyone, I am working on the development of Mobile Agent Application in ServiceNow. ITSM Mobile & ITSM Mobile Agent both plugins are already installed in our instance and I am working in the ITSM Mobile Agent Application in the Studio and i am...
Do you have any idea on how to check, inside a workflow, if a variable exists?Let me say, something like: if (current.variables.variableName.exists).Because if (current.variables.variableName != '') returns an error.Thanks
Hello,I'm trying to figure out the best way to auto assign tags to incident and problem forms when they are created. I found some information on the wiki, however this only seems to assign tags once the ticket is closed. I'd like to do this exact thi...
Under New York and Orlando, the content of subscribable notifications for knowledge articles was tied to a script action: Activity Fanout Manager for KM. details here: https://community.servicenow.com/community?id=community_question&sys_id=4f054d0dd...
Did anyone has made rest calls by sending the request body in yaml format. If yes, can you please let me know how do i build the body and pass the parameters. Also if we can send the body in yaml format, how do we parse the response will also comes ...
I create new table . and I want to import data (excel file) to Application_SupportTeam Table .it's new table Show list in the new table.Data in excel file. i want to import all data to table d
