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Resolved! UI action shows unauthorized

Hi Team,I have an UI action for approvals to refer back for change module the UI action running for syapproval_approver table.. I couldn't find any issue with script but still when the approver initiate refer back getting "Action not authorized". Bel...

UI Builder -> icons not available for side navigation

Hi All, I am new to UI Builder and am having a few issues with getting my new experience up and running.One of the issues is that I can't see any available icons for side navigation?When doing the lab on NowLearning, the icons are automatically there...

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LiamC by Tera Expert
  • 1116 Views
  • 1 replies
  • 0 helpfuls

How to set value for a field through UI Action?

Task type on the Knowledge feedback task should be set to "Knowledge review task" when "New" UI Action is clicked on Related list.  This "new" button open a new knowledge feedback task record --> How do I set the value of Task type to "Knowledge revi...

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External User Not Authorized | Analytics Hub

I'm using my PDI to try creating Dashboards and widgets with Performance Analytics. I'm using the System Administrator profile and I do have the roles pa_admin assigned to me. However, when I click on any widget to go to the Analytics Hub it gives me...

ashley_s by Tera Contributor
  • 1591 Views
  • 2 replies
  • 0 helpfuls

Redirect Users without any role

In the SPEntryPage Script Include, what do I have to edit, to redirect users without any role to the Service Portal. The required properties are already created. I´ve managed to redirect a user with a specific role to the SP. But I also want to do th...

Steve2000 by Tera Contributor
  • 838 Views
  • 4 replies
  • 0 helpfuls

Resolved! GlideRecord usage in business rules

Hi everybody i have a problem with this story, I am a junior Developer and now i start with the ServiceNow Certification and I need a little bit of your help for this Story: As an ITIL UserI WANT that when an incident is closed (state changes to Clos...

sso source fields , multi - provider changes

is sso source field on user table , should be one of the key fields that needs to be populated , because as per the servicenow okta sso setup steps , its not required. So is this field only used in case there are two sso sources or providers or multi...