For Service Operations workspace list view, when selecting Requests, catalog tasks, or tasks in the left pane and then selecting the new button. It brings up a form to create a record on that base table. We would like to route the analyst to the ser...
Hello all,I want to find the difference between the incident creation date and the updation date. I am getting proper output using glideajax but now I want to achieve the same functionality using g_scratchpad. I have written code for that but am not ...
Hello All,I am new in ServiceNow Development can anyone please guide me on how to check the difference between the two dates?my requirement is I want to find the difference between the date of creation of the incident and the date of updation of the ...
Hi, I am trying to fetch a field value from all the records returned on Lookup Records in Flow Designer, what is the best way to do this? Is it possible to have this field on the data pill picker, so I can use it on an email notification? Thanks a lo...
During testing out my Virtual Agent API integrationIn the INBOUND Rest Endpoint https://<instance-url>/api/sn_va_as_service/bot/integrationi'm passing the sample body as { "requestId": "asd2423-sda23-qwe23-we24", "action": "START_CONVERSATION",...
hello experts !! need help in Agent workspace for CSM in the playbook of complaint cases I want to remove triage stage. so I want to directly go from intake to research stage I went to process automation designer and picked the current implemented pr...
Hi,I have to create one content block for dashboard which has two dropdowns.One will be campaign, which are basically tasks. so thing is that, for each tasks there are some assessments which are assigned to different persons from different department...
Currently, submit button can be clicked mutliple times which results in creating multiple cases. Need to make it clickable once at a time. Please suggest. Thanks in Advance.... HTML code:</div><div class="col-md-3 button-vertical-center" ><!--<div cl...
A new field needs to be created. Field type is numeric and Field length is 20Problem:created a new dictionary entry with field type long. In the form view after adding 20 characters it is somehow changing to different number(9223372036854775807). The...
Hi All, I am trying below onsubmit client script , when the functions(verifystartdate(response) and verifyenddate(response)) inside onsubmit return false , i want onsubmit function to return false so that the form is prevented from updating or commit...
Hello All, I have 2 tables. Lets say Table A and Table B. Need to find the records available in Table A which is not available Table B through some join query using scripts without looping. What could be the best way to do it? Thank you in advance th...
When we attempt to type names (users) which contain accented letters, they do not resolve. For example, if a tech is filling in an Incident form for one of our Paris office users, and that name contains one or more accents, the name does not appear f...
I've been trying to do a trend chart of incidents stacked by CIs, but only show the trends for the top 5 problematic CIs within the date query. In other words, a trend chart on the incident table with the following filters: 1) opened last 90 days and...
Is it possible to combine Freeform and Guided boards into a single VTB? We have a team that would like the ability to show both SN tasks (REQ's, INC's, etc) and their respective project tasks (PTASKS) they've created/add on same "combined" board w/o ...
Hello All, I want to pass 2 variables from script include to Business Rule...below are the codes...Can someone help me? Script Include Function: _businessApplication: function(ci) {var service_offering;var CI;var cmdbRelGr = new GlideRecord("cmdb_rel...
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