My question is next: Example. I have LENOVO MODEL X in cmdb_hardware_product_model Model categories are: Computer, Hardware, OS/X Server etc. 1)Will this lead to situation that discovery once classifies the new CI as Computer, other time while disco...
Option to start a new conversation is not coming in virtual agent. See below image:
Hi all, I have below mail script, it stamps individual apps name when found - i would like to replace the "Name:" to bullet point point - how should i change this? var appsNames = event.parm2.split(','); var details = ""; for (var i = 0; i < appsN...
Hello Everyone I am retrieving records from a table using REST API feature in servicenow. I selected columns in the query parameter (sysparm_fields) in a particular order . But while the API is being formed at the backend , the columns get re-o...
Hi All, As you can see on the attached image for some reason Firefox is no longer able to load the formatted xml for a record, when I click the 'Show XML' option. This issue has been happening for a couple of weeks now, and I was wondering if anyone ...
We've had to cancel some background jobs that were running longer than anticipated, but those jobs sometimes get put on a node that we're not logged into. Depending on the severity, we have the whole team log in until they get the node it's running...
I have an inbound email action named 'Create Incident' in our dev environment where I'm an admin. It is the only active inbound action by that name. This action runs when the Subject starts with 'Submit'. When I send an email in from prod, the action...
I have a Multi-Row Variable Set in a Catalog Item that we are displaying in the Service Portal. I am pre-populating it with exactly the number of rows it needs to have (that part is working great). So I want to remove all the Add/Delete options tha...
I would like to disable the edit button(s) on a Multi Row Variable Set. I have not been able to find any way to do this. I find answers for hiding the Add and Remove buttons on the widget, but not the edit or delete buttons on the individual rows. Th...
Hi All, I am trying to fetch the logged in user's company ID. for example, my credentials are: Name: shrinivasprasad naikodi first name: shrinivasprasad last name: naikodi. company ID: sp123 email id: shrinivasprasad@xyz.com so I just now logged in ...
I'm not understanding how to use Module Arguments. I am looking to create a menu item(module) that lists certain cases based on a script include that i built. Currently the script include is set to return the sys_id's of the cases need. If you ru...
Hello Experts, I need to show some details in table format, for that i have created a HTML field on Incident form and in that field i have added below value and save the form: <table style="width:100%"> <tr> <th>Firstname</th> <th>Lastname</th...
The following call works fine in Global scope but not in scoped applicatoin: (new SNC.AssessmentCreation()).createAssessments("dc8394ad07dadc10b02bf61d7c1ed0aa", "", contactList); There must be a way to call SNC.AssessmentCreation()).createAssessment...
I have a requirement to create a table to manage data with attachments and display it to the public through a portal page. Is it doable? If yes, what would be the best approach? Thanks for help in advance!
Here is the situation.Inside of the ATF test, I open a INC, submit it. Reopen it. I want to check the "Add On-Call Time" box (set from false to true) in the picture below. The ATF verifies that it is set to false.And in the same environment (TEST) I ...
