I am trying to add a UI Action to the Split Button on the Service Operation Workspace. I have been able to remove buttons by de-activating the UI Action or UX Form Action but I can not seem to figure out how to add one. I've even tried copying the UI...
Hi ,How easy to integrate docusign with service now ? My requirement is once the servicecalatog item got submitted using workflow send the docusign to one of the approvers with some of the variables added to docusign document ? Please advise !
On Monday, our system will be updated from San Diego to Utah. We have one update set that is very complex, but isn't ready to go into production yet. If I complete this update set and save the XML, can I then run a clone on PROD to DEV, upgrade DEV t...
I have created a version of the Task notification specifically for Catalog Tasks (which pulls in the populated variables from the RITM attached to the task!) - Nice script I shared on here if you are interested... Re: Where are the variables stored o...
OnBefore scripted business rule.We have a servicenow instance that has scripted web services for our clients. We test these services using REST client to access tables like incidents.I am trying to apply a business rule to add some constraints to a c...
Hi,I can't find a definitive answer on how to add the user's name to the Welcome message on the Service Portal. so as Below, but Hi Dan - how can we help? Can someone please advise the best way?Many thanks,Dan
Hi,I am working on making the 'Implement' button showing up in the 'Change' form only after the 'Scheduled Start time' has started. Any suggestion on how I can go about it? Thanks!
Hi,We have one system property which got overwritten in target instance (dev) after clone even the preservers were set on source (Prod) instance.is this expected, if yes then what should be the best practice to preserve such system properties from be...
Hi All, In ServiceNow, as an OOTB feature we have "Variable Conditions" field type as shown below. and here the visible is false. How can we make this to true ? We want to use this type for a field in one of our custom tables. Did anyone used this b...
Hi, I am trying to see users when entering the user id in a list collector variable. The list collector variable is pointing to the sys_user table. Below is the screenshot of the variable.--------------------------------------------------------------...
Hello, I am facing an issue with the Playbook "Edit" button When I click on "Mark Complete" button on the Playbook activity, the activity is closed and when I try to edit by clicking on "Edit" button. I see the below error, looking for some insights ...
Dear All, Requirement: How can i get the attachments populated on the Incidents when an issue is created in Jira?Accomplished so far:Webhook configured in Jira.Scripted Rest API and Resource created in ServiceNow to fetch the payload details from Jir...
Hello.After adding the attribute "start_locked=false" to a list type field, the lock icon remains visible.The solution I developed was to create a Client Script with the following line "document.getElementById('change_request.u_select_tasks').style.d...
Hi, I was able to change subject through before insert and update BR in the sys_email table while sending(condition is type is send-ready). However I would like to change the Recipients too. (function executeRule(current, previous /*null when asyn...
Hi all, I was wondering if someone could set me right. I am trying to use the "matches regex" operator in the condition builder for an assignment rule. So I set: Short Description - matches regex - /\bSAP\b That does not work. I tried "/\bSAP\b", "....
