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Hi there,I'm having some trouble with a checkbox variable in an 'if' conditional workflow activity.This seems like a silly scripting issue, but I might need an extra set of eyes on this one, now that I'm pulling at straws. Heres' the issue.I have a v...
I accidentally deleted my update set . The update set was not backed up. How can Irestore my update set ?
Hello,We are trying to get a list of all of our Configuration Items (CI) that do not contain a relationship to another Configuration Item.I was building a query to go against the cmdb_ci and cmdb_ci_rel tables to get this information, but it appears ...
I've seen some inquiries and information related to MAC address transformation/normalization, but I'm not exactly the best at regular expressions so I'm having trouble getting this to work.My instance contains several forms (including the Incident fo...
Hi,I am trying to create a business rule to get the duration between two fields. I am using below script to get the duration:*******************************************************************stts = current.u_status;if (stts =='Published'){var strt =...
I am writing a script (most of which was written for me) to renumber the tickets in our system that have duplicate numbers. I am able to get them to print onscreen, but to get them to actually renumber I need to add currentGlideRecord.update(); in th...
I'm integrating a third party app with ServiceNow and am looking at showing the incident comments, along with a picture of the users which made the comments. The default sys_journal_field has a "created by" field, but this is only a text field (of th...
I would like to send one approval email for multiple RITM's waiting to be approved. Something that says "You have multiple approvals that need your attention". Is there any way for me to prevent notifications for more than one RITM on one REQ for a c...
Hi I need help to export history of all incidents of a particular group to csv or excel in one shot.I am able to get the history of a single record(incident), but no option to export it to csv or excel, only I am able to export it to PDF.which is in ...
Hi,We currently import users from Active Directory using LDAP. I would like to import the lastlogon attribute which has a large integer value. How can I transform this into a date (and time) field onto the User table? I have created a date time field...
There are times when I'd like to send email to all or a subset of users on the system to announce a change, a pending upgrade or other message.Is there a way to send an email from my account on Service Now to all users in such a way that I could eith...
I am in the process of writing a script for an Inbound Email Action, but I am having an issue. The script is meant to assign incidents to specific groups based on the from address on the inbound email. I'm running into trouble because the email.froma...
Trying to create something in the UI that will let me create a child incident (one that contains some of the parent's data).Based on some of the posts I've seen here, I did the following: var fieldList = 'sysparm_query=active=true^u_inc_type=2'; fiel...
Not sure if this is possible but this is what I am attempting to do: My variable is a Lookup Mulitple Choice referencing a new table (u_llb_app_functional_access) I've created. The variable is in a variable set. One of the fields (u_application_name...
I am trying to duplicated the current "Change Request" application for another organization to use.So so far,I've extended to the Task table, create the "New Change Request" application, build my form, copy all the business rules, client script, noti...