Can we create acl for ui action?
I am Having an UI action Named Create contact(customer_contact)I need to write/create ACL for this create contact button for agent user how to do this?
Forum Posts
On call schedule trigger condition issue
I have created one on call schedule and in the trigger condition i have added two conditions 1. priority is one of critical or High2. assignment ground is TEST GROUPSCREEN SHOT ATTACHED now when i create an incident and set priority high and assignme...
Change request Access to New state
Hi, While moving from New to Access state, If system through any error then ticket should go back to New state. We do have many business rule conditions to move from New to access state. Few examples : Line manager, CI manager, Group Manager should b...
Resolved! Possible to have a UI action revert the "State" to its previous choice instead of a set choice?
Greetings, everyone. So, I'm trying to configure a pair of UI actions: "Place on hold" and "Resume working". What I'm trying to achieve is: When I click on "Resume working", I want it to revert the "State" to its previous choice, i.e. the choice of "...
Resolved! Interactive Date Filter for Dashboard using Custom Dates
Hello, I have a Filter Search which returns rows that meet a date condition which is on or after a certain day and time of the current week. This is done using the "trend" function, trend on or after day and trend on or after hour of day.How do I u...
Resolved! Lookup Select Box does not Return all Items
Hello! I have added a column to the users table called "Job Level". The column is type "choice" and has things like "VP", "Director", "Manager", etc. I've created a request form that uses "Lookup select box" and references this "Job Level" field o...
Resolved! How do I use the API to create a Business Rule containing a custom script?
I found this great resource that uses a Business Rule to call a custom API endpoint over REST: https://www.transposit.com/devops-blog/itsm/creating-webhooks-in-servicenow/ I set up a Business Rule on my ServiceNow account to execute my custom script ...
Resolved! Can I use UI Builder for creating Service Portal for requestors?
I wanted to utilize UI Builder to create rich Service Portal because of the good and rich UI components available. My need for Service Portal is mainly for requestors who want to submit requests, approve requests, close tasks, view reports. Is it goo...
Resolved! Help with UI Page - get parameter from URL
I have built the below UI page (probably not very elegantly) called sd_authorization. I am getting to this page via a redirect from another ui page, and I am passing the email address through the URL (sd_authorization.do?sysparm_email=anaddress@doma...
How to restrict some group user accessing other portal page
Hi All, I have user called Demo User A whenever he logged in system is taking him in to ess poral but then we removed ess from the user and typed sp means he can able to access the sp page. but i want to restrict him only he need to access the ess po...
How to add a column to incident list in Portal
Hi,How can I add another column to the list. I tried to go to the widget but there is no list of fields.
Raising Standard change via rest api with dynamic data
Morning all I'm working on an integration to raise standard changes from my company instance to a customers servicenow instance. Basically the goal is to trigger their standard change workflow while populating the record created in the customer envi...
Transform Script: Split String Value with Backslash
Currently attempting to split some source string values for example: "EXAMPLE-US-WEST\DC91P-NS-AP74" (I'd like to get the SECOND half of the string "DC91P-NS-AP74" from the value) My current code is: var bios = source.u_biosName.toString().split(/\\/...
Is it possible that the ATF can check multiple records
In Step Record Query, only the first record can be found. But now I need to make sure all the records matched the conditions are correct. How to make it? Many thanks in advance.
gs.setRedirect() in combination with current.setAbortAction(true) not executed (Before/Update BusinessRule)
Hi, if a Problem has an active ProblemTask or an active attached Incident, it should not been closed. I use an on before BR. current.setAbortAction works but the Form does not reload. (function executeRule(current, previous /*null when async*/ ) { ...
