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What is servicenow Call desk?

I need to work in Servicenow Call Desk, but i am Facing an issue.but this is the call desk Plugins available in the Product Documentation.The Service Desk Call plugin (com.snc.service_desk_call).but i have searched in the Plugins but it is not availa...

Resolved! Best Approach for Multiple Approvals in 1 Request

Hi can you help me on this. I got a task where i need to create a request that needed to approved the modules i selected and on every  modules i select there will be a 2 approvals going to happen in every module. for example:ProblemManagement:1st App...

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win b by Mega Guru
  • 4780 Views
  • 6 replies
  • 0 helpfuls

Filter contacts based on customer

I have a requirement where i need to filter the contacts based on customer.my two fields on the table are customer,contactcustomer is refrenced to account table and contact is refrence to customer_contact table. i tried writing a script include but i...

anayna by Tera Contributor
  • 1420 Views
  • 8 replies
  • 0 helpfuls

How to detect changes on Multirow Variable Set(MRVS)

Hi AllI want to detect changes that are performed on Multi-Row Variable Set(MRVS). If there is at least one entry on the MRVS another field on the catalog form should be read-only. This is the scenario I want to achieve on a record producer. How to a...

Resolved! How to Create a New catalogs?

I have Created a New RequestProducer Named: Create Case with Only Account Field,   and On clicking Try it i am able to see like this.But i need this Record Producer to be accessed From CSM portals.In CSM portals, Under case header menu it should come...

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instance by Tera Contributor
  • 1453 Views
  • 3 replies
  • 3 helpfuls