Situation: We are upgrading to London. Lower environments are already upgraded, and remediation work has been going on there. We have a number of update sets that we've worked on in the development instance. We want to clone down from production to t...
We are experiencing some really odd behavior where the value of a checkbox (from a Variable Set) from a Catalog Item that is being filled out in the Service Portal is not being reflected properly on the RITM that is submitted, even though the underly...
About a year and a half ago we started using LDAP to provision and update all of our users from Active Directory. We have the Locations table (cmn_locations) where all of our Datacenters and field offices are store. What we recently discovered was ...
I have created a client script to format a field and have the output of (111) 111-1111. The only problem I am facing is hardcoding a 1 in front of the number. Example, If a user inputs a 10 digit number, it should format to 1 (111) 111-1111. My code ...
I am attempting to create a background script that will go through each ACL with a Delete operation, and add security_admin to the roles. Below is my code, but I can't get it to work. Can anyone offer any help? var securityAdmin = 'b2d8f7130a0a0baa5b...
Have a requirement to make one line - as "Bold" on the description of the catalog task created/triggered from the workflow. Please help me with this For example, if I have a Description as follows: The description should appear as: Test 1 Test 2 T...
Hello Team, Request to assist me to understand how Question Answer (question_answer) table gets populated and where is the code written to insert data in to this table pls? Thanks for your assistance. Best Regards, Indira Priya Darsini M.
Hi,found a strange bug.let's say you have a new table with several M2M related tables. And you add these related lists on the form. And you want to show them only if there are related records there. So you choose this 'Omit if empty' option on the li...
I have an user approval in my workflow. Once the user approves it, the approval history(journal field) is updated with comments as "XXXX approved the task". This comment should reflect in the RITM activity as well. When I modify the approval history ...
Hi All,I have created a custom field My Class (field type - table name). Will I be able to restrict the drop-down selection for this field such that only those tables can be selected for which name starts with cmdb_ci?Any leads will be appreciated!!T...
Hi all, I have created an onChange catalog client script on a variable set on specific variable, and used: g_form.showFieldMsg('variable_name', 'Test comment showed', 'error'); The msg shows under the field, however, it still allows the form to be ...
Hi Community, Trying to work out what set's the 'Expiration Level' value in the 'Contract' record. Every Contract Record has a 'Ends' attribute (date field storing the Contract ends date). The Contract [ast_contract] table also has a Condition field ...
I need to create a variable as a list collector using glide_list attribute with user table as reference. Is there any way to reduce the size of the box appearing when we click the lock using a script? Any help would be greatly appreciated. Thanks
I added a new column to a table and when I try to query the table, that column returns 'undefined'. However, I can see when I open the record that the column is not undefined and has an appropriate value. There doesn't appear to be any access restr...
Reporting on Variables - Typically this should be a straightforward but for some reason, I am not getting the values of the variables entered by the users. The report is showing blank entries but if I double click on the columns I can see the values....
