Hello , How can i populate assignment group (reference field - sys_user_group) from Event table (em_event) to alert table (em_alert). Custom field created on Event table (u_assignment_group) Events are already assigned to group for incident creation....
I'm trying to build an interface in UI Builder. (We don't have the guided app creator.) All my tables and so on are set up, but when I open my UX App Configuration ("RFDevices") and click on Open in UI Builder I get Cannot find app fef0b6aa87b20d50d...
Hi Everyone, I am using a slider toggle for a custom widget in Service Portal. I came across an issue wherein if I clicked on multiple sliders, the sliders turns to a checkbox. Anyone have any idea what's wrong? Here is my code:HTML: <label ng-click=...
Hi, ** Requirement: Data transfer to a destination server through SFTP. For this the receiving team requires the SSH public key to be generated and configure at the destination server. Could you someone help on how to generate the SSH keys from servi...
Hello Community I am using the "SC Catalog Item" widget to display a Catalog Item in the "Employee Center". As you can see in the image below, the display screen is about 70% full, and we would like to display it on the entire screen. Could you pleas...
Hi all, How can I use "Comments" field (type: journal input, table : case) to send comments to end user in Bold/Italics/underlined or how can I use it to send links. End users use a record producer (target is case table) and the comments field multi ...
Hello Community, I have a .csv file on my MidServer in the \export\folder directory. I want to retrieve this file using an SFTP data source and run a data transform on it. When i try to retrieve the file, i get an error. Why can't I retrieve the file...
I want to the standard ticket page show more fields, what should I do?
Is there any API where we can get the total count of subscribed licenses, i.e. number of approver/ number of fulfiller licenses bought for an account.
Hi, It is OOB that when we hover on the search box on portal,it is high-lighted in sky blue color. Is it possible to change the color of border from sky blue to dark purple on service portal? Thanks in advance. Regards, Pooja
Hi Team, The OOTB Metric Instances for 'Field Value Duration' only calculate the duration and not the 'business duration'. These use the 'MetricInstance' Script Include to set the required values and I can't figure out how to add the 'business durati...
Hello, I want to set a variable value using a script include and use the value in another script include. Can I do this using a local variable? If yes can anyone provide a simple example?
After upgrading to San Diego, the users with Business Stakeholders (built-in role - sn_incident_comments_write) role lost their ability to comment and attach a file. It worked before upgrade to San Diego release with the following ACLs: Name-task.com...
Hello Experts, I have created the below scheduled job with script to create a RITM that runs once every month. But, When I click "Execute Now" button it creates only one RITM but, every month it creates 2 RITM records. What could be the issue? Scrip...
Hi Community Gurus, occasionally when an user enters an email address in the "TO" textbox in Email Client (this email address does not have a matched sys_user or notification device), they get an pop-up indicating "Recipient required in To: Block" an...
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