During testing for REST API field mapping the assignment group field does not map to a specific system group during POST I have tried u_assigment_group as well as assigment_group to no avail the field posts comes back empty any help would be greatly ...
Hi, When a client using the portal and request something using one of the catalog items, he needs fill a variable called 'Service' which is reference to cmdb_ci_service. After submitting the request using the portal, a RITM is created in sc_req_item ...
I have a requirement to modify the knowledge feedback, and most of it is done, except I need to make sure the comments fields is Mandatory.I have l looked at the Knowledge Article Content Widget and the kb-feedback-task-modal but it does not seem to ...
Hai All,I Have A doubt that is it Possible , To list to flows in Virtual Agent .If it Possible Please Help Me on that How to Do it? Thank You,Sekhar.
Hi,Can we Configure the Same Email account address for Inbound and Outbound Email in Servicenow ? I have integrated MS Exchange with Service now Via SMTP and IMAP. Customer has provided me to configure the same account for both IMAP and SMTP .Can we ...
Hello there,I was wondering if it is possible to use the REST API for on-premise deployments, and if it is possible, then how so?What would be the base URL in such case?
Hello Community, It looks like the hasRole() method of GlideUser only returns true when a user has the role directly assigned. Not when it is inherited by group membership. Is that the correct behavior ? If so, what's the best practice to check also ...
Hi Community,Could anyone please help me how to create related list for Story(rm_story) & Feedback(u_rm_feedback) on Defect(u_rm_defect) form?All these three tables are child tables of Feature table(rm_feature).And each defect can have multiple stor...
Hello.How can I specify multiple conditions in "Advanced condition" of Notification?I didn't get the correct result with the script below. if(current.variables.req_category_1 == true || current.variables.req_category_3 == true){ answer = true; } e...
I have a requirement to show disabled users on a reference field that is set on the sys_user table.Currently the way it is setup it only shows enabled users for the 'normal' users & even the itil users, however as the Admin I can see them fine.Any he...
Is there a setting in the ACL of sys_email that restricts viewing only when it is set to View Table in the database view?I created a database view that joins the sys_email and task tables.The database view is complete and can be viewed by admin users...
毎朝6時に動作することをトリガーに、フローを作成しています。対応期限フィールドのタイプは日付/時刻タイプです。 以下条件に当てはまったタスクに対して、アサイン先グループに通知を送りたいと考えています。・ステータスが「完了」以外・対応期限が3日後に迫っている どのように設定すべきか、ご教示いただきたいです。よろしくお願い致します。
いつもお世話になっております。 フローデザイナーでフローを作成したとき、インスタンス間での移行はどのように行えばよいでしょうか？更新セットを適用して作成すると思っていたのですが、フローデザイナー内には更新セットを指定する部分がないため、どのように移行するのかわからないです。 ご教示いただけますと幸いです。よろしくお願い致します。
Hi All I had an issue where the file was successfully upload to interaction.But when user or even admin download the files, it can't be open.Right after the download file size become 0 bytes as I have verified before and after in sys_attachment table...
I have a UI Action that produces knowledge articles for the changes related to a release. I use the following to calculate the "valid_to" date on the article record:gr.valid_to = gs.yearsAgo(-7);This as work consistently for over a year but a single ...
