Hi all, I've got a single user record "Walkup User" that I need to grant access to view and add "Additional Comments" to any record on the incident table regardless of who opened the ticket. The use case is that I've built a service portal that is m...
Hi all, I am creating a before query Business Rule that restricts record access based on if the current user has a matching role that the current assignment group also has. I have a strictly basic understanding of scripting so I have started by creat...
HI All, Facing an error message like : (Unable to format undefined-undefined-Nov 22, using format string yyyy-MM-dd HH:mm:ss ) while loading data through transform map to the Service Now target table. Source date time field format: Jan 17, 2019 03:18...
I have a reference field on 'Issue' table to the 'Task' table, the client wants to have the short description of the task instead of the task number in the field. Is that possible without changing the display value on 'Task' table? I tried a dictiona...
Hi all, I'm having some trouble with using the date/time field in multi-row variable sets. I've created a dummy catalog item to illustrate the problem. I need to capture multiple instances of work start and work end values, which should go well with ...
I am trying to figure out how to add the "caller_id" field to the expanded "list" view page of the simple list widget. The widget I am referring to is the "Data Table from URL Definition." I tried associating a view with Simple List but it's not disp...
Is there a way to identify custom tables in a scoped app? Custom tables in global would have a u_ prefix in their names, but custom tables in a scoped app can have arbitrary names. Can I rely on some method or attribute to identify a custom table bes...
Hi I am looking for some assistance if someone could assist. I can create the user which is all fine and well using the API, but when researching to add that user to a group. It appears that I need to look at using GlideRecord. I had a look into ...
Hi Guys, What is the table name of the catalog item request form. before it became a record in the sc_req_item. Reason for this, because I wan't to know the value of the variable for a transform map validation purposes. Thanks, Tadz
Hi, I've a requirement where in I need to compare a date with the record's created date and make sure it is not before/earlier than that. For this, I'm using the "onChange" trigger set on the date field and I was wondering if it would be possible to ...
Is there a way to populate demo data into the Performance Analytics module to display data in the instance?
How to add "hyperlink (url)" for user reference on service catalog item. Can we use any variable type for displaying "URL" on service catalog item?
Hi All, I am looking to set up a business rule to update a checkbox field after the initial record has been inserted (essentially, an update right after the initial insert). I have some mandatory fields on the record that users are required to fill o...
Pop up that opens from reference field is listing sys_id's even though the field on the table which is used in reference field has Display set.
I have a business rule that is trying to force Logout users using the below script var gr = new GlideRecord('v_user_session'); gr.addEncodedQuery('user=YOURIDHERE'); gr.query(); while(gr.next()){ gr.locked = true; } But the problem is in productio...