Copy a dashboard widget
i have a dashboard in request management, From that dashboard i want to copy one widget. Can you please suggest me how to do copy the marked widget. Or hw to create one same
Forum Posts
Restrict email client template based on form fields
Hi Team , I have recently enable email client template on kb_knowledge form by adding email client attribute to the table.I would like to know if we can show email button based on knowledge bases?For example : I would like to show email button only i...
Resolved! Helsinki Service Portal Icon Link - New Tab
I'm working on building my service portal in Helsinki, and am running into an issue when creating icon links that I'd like to open in a new tab. In older SN versions, there was an option to select how you wanted links to open. That is now gone, a...
Resolved! Reference Qualifier - Show Users with specific role
I have a reference field on my form, that currently references our user table. However, I have a role in my scoped app, and I only want that field to reference users who have the specific role. I cannot use getRoledUsers() from the OOTB business rule...
What is the syntax for an access control on a UX Page?
What is the syntax for Access controls on a ux page? I’m working in UI Builder, trying to figure out how to expose one page to one group and another page to a different group. I have read about Audiences and Variants, but I have a use case where I su...
Resolved! How to get the content of the first email received in the case
Hi SN Community, I'm trying to create a script where I can get the first email received in the case (but specifically the message body) Through the code below I can only get the internal work notes: var gr = new GlideRecord('sn_customerservice_case'...
Resolved! How to stop redirection from an After - Update Business Rule
I have a after-update BR in which I am calling Server side script include function. ServiceNow is redirecting user to recently visited page after execution. I need to stop that and user should stay on the record itself. Any idea how to stop recirecti...
Resolved! Create Agile Group
The Agile Development 2.0 plugin was installed a while back under Rome. We upgraded our dev instance to San Diego and are starting to look at agile now. If we select Create Agile Group under Agile and fill out the form then click Submit, a blank for...
Resolved! Execution detail of flow in flow designer
Hi, Is there a way to follow the execution of a flow step by step. I checked that table sys_flow_report_doc but didn't find details about the flow steps executions
Resolved! How to make the HTML text field scrollable also when record is read only?
How to make the HTML text field scrollable also when record is read only? when document state = closed, should not edit the document anymore, some data is not visible if not scrollable. Any help is appreciated. Thanks.
Resolved! How to hide Incident context menu option "View" from all users other than admin
Hi, We would like to hide the "View" context menu option in an incident form from all users other than admin. How do I do that? Thanks! Deb
Resolved! What is a remote instance?
This might be a really dumb question, but here goes nothing: I'm learning how to retrieve an update set from a remote instance. I understand what a sub-production instance is (a test, dev or UAT instance), but I can't wrap my head around what the cou...
Fetch 'Template values' from sys_template table and store the values in catalog item fields.
My Requirement is I have a field called 'Select Template' on a catalog item which is reference field to sys_template table. When I select any template the template values should be auto populated in catalog item fields on catalog form. i wrote below ...
Field Map - Source Script
I have one of the field as reference in target table.I need to import the values from the excel file,which contains the value of the field.So i used the field map source script to fetch the sys id of it & thereby to set the value in reference field o...
Resolved! Attach document in RITM using inbound action
Hi Team, I am using the below inbound action to place a request in particular catalog item, everything is working as expected just need your help to attach the email attachments with the request. Currently only request are getting raised the attachme...
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