Has anyone had any luck with OOB at all with using an Email Reply Seperators?Following along with the documentation around Email Reply Separators I haven't found how to actually utilize them in an Inbound Email Flow or an Inbound Email Action.I've se...
Users working on our security incident response application have been reporting that they can't access their published playbook in the Designer. Looking into it, I see that the record itself is blocked to not just the users in the scope but also to a...
Wondering how other people handle one off risk submissions that people want to report. Is it better to use Risk Events or Risk Assessment Scope?
Hi everybody webhook is defined in jira cloud (following https://www.servicenow.com/docs/fr-FR/bundle/xanadu-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-jira302-webhooks.html) when I update an issue in jira cloud, no...
We have two list collector variables on the catalog form. We want variable 2 to display related businesses based on the value selected in variable 1. I created a Script Include to fetch the related businesses, but it is not working in the platform vi...
we have the sc_task table where the requested for i icon is present to display user records when clicked in one instance it displays only active field and email (default view) and same user in another instance shows the entire record (default view) ...
I am reviewing the Security Center hardening settings and one that's flagged as non-compliant is 'Enforce Password Reset on API Requests'. This entails setting the system property 'glide.authenticate.api.user.reset_password.mandatory' to true. Our pr...
Hello, Team!I've been searching but haven't found any information on how to use email reply separators [sys_email_reply_separator] in an email inbound action script. Can anyone provide guidance or examples on this?Thanks in advance!Best regards,KK
I did a Load data in DEV, and I noticed that one of the fields called Description was very lengthy and was truncating the information. Then I figured out that I had to increase the size of field within the Import Set itself. That resolved the problem...
Hello Community, I started learning jelly script for building UI pages and I was strucked at the begining, can you provide help why the below code is not working correctly, although I wrote correctly. hardware variable is not printing<?xml version="...
Hi Tech TeamUnable to access my PDI, getting below error. Kindly help Part of the query on dev_assign_instance_request has been ignored because of insufficient access for 'query_match' operation on dev_assign_instance_request.developer RegardsCK
We have been trying to look into filtering for HR Cases in the Employee Centre. While looking at the My Request Filters, we noticed that there is a piece of Javascript which appears to not be running at all. See below:I tried to go into hr_caseMyRe...
Hello.We have a new user on the support team. How do I update an existing watchlist with this new user so he is notified when a new incident is created, or an existing incident is updated/closed? Is there a way to do this without running a script? T...
Hi,I have a custom table with certain user details on, that I want to use to create an incident for that user - using those details to populate the caller_id field. When I use the name field, then it would work fine: var inc = new GlideRecord('incid...
Hi All, I am facing the below issue:I have standard change template which has change task template associated with it.I am trying to create the standard change by calling that template via scripting from both BR and workflow. But from both of these p...
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