setLabelOf() not working in RITM
I have wrote a client script in which I have used setLabelOf() its working totally fine for portal but not working on RITM I have also checked the checkboxes for apply on Requested Item still not working on RITM
Forum Posts
order guide
Hi,I have created order guide with 3 catalog items. Based on "Rule Base" Catalog items are shown in order guide.We have choice field in one of the catalog item and we want to remove few choices from the catalog item in order guide without affecting t...
User not able to see Additional Comments and Worknotes on Incident Form only for 1 Incident
@Ankur Bawiskar Hi Ankur, I am not getting how come User not able to see Additional Comments and Worknotes on Incident Form only for 1 Incident.When i check 'sys_journal_field' entires are available but not able to see on Incident Form.For the same ...
CSA
QUESTION 123On a Form header, what is the three bar icon called?A. Pancake iconB. Additional Actions or Context MenuC. Hamburger iconD. Cake icon right one is option B right ?
User can edit other groups’ RITMs, Incidents, and Changes in the SOW.
Users are editing RITMs, Incidents, and Change Requests belonging to other groups in the SOW. These should be read-only for them. How can we achieve this? It is working as expected in one instance but not in another.
Modify provider notification for at-mentioned
Hi,I have created a provider notification which runs on live_notification table and routes itil users to SOW. However, when they click on You have been mentioned, they see an error on the SOW page - Security constraint. It does go back to SOW but th...
Resources for API Governance
Hi Community,I wanted to check if anyone has any references or resources or docs related to API Governance in ServiceNow. Thank you in advance. Best Regards,Sharif
Simulate login with just a generated token?
I just applied intern for the job, I was asked to make a QR login so user can just login by scan the code. there are no username,password to input.-I made a table and page for admin to choose a user and generate a single use token with expire date fo...
Configure function field in a report (percentage/decimal and currency)
Hi, I have a report requirement where I need to display the calculation between a percent_complete type field and a currency type one and I was wondering if I could achieve this via a function field created directly within the report. I had a go usin...
How to access REQ (sc_request) in agent app
Hi Team, I am able to access RITMs in agent app under My Request. But I want to also access REQ in agent app. Is There any role which has access to REQ. And I cannot see work notes in REQ (sc_request) on desktop. Please let me know how I can solve ...
Resolved! Search Content in Attachment in Attachment Table
Hi all, Is it possible to search the content in attachment. For example If I attach some txt file in incidnet form that particulat attachement will create record in attachment table. So If i search some keywords in that attachment in attachment table...
Access multi row variables outside variable set
Hi,I have a ask where i need to display names of asset tagged to user, whenever any user is selected.1. User field is of type list collector. So multiple users can be selected in one request.2. On select of users I need to display the tagged asset. (...
Resolved! servicenow
Hey guys, I need to update like millions of records through a background script, but every time I try, the script either crashes or just stops halfway. I’m guessing it’s some memory or transaction limit issue. Has anyone handled this kind of bulk upd...
Resolved! Editable field only in a new record
I need a reference field (from a custom table) to be editable on the form only in a new record. After creating this record, the field must be read-only. I tried to do this through a Business Rule but it didn't work. What other way can I solve this pr...
Resolved! Virtual agent
Hi,I am facing issues in virtual agent coding - scripts and script actions and scripts in filters. Can anyone help with sharing resources from where to study them?
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