Resolved! Discovery Issue
I ping and WMI query a Windows server manually from the MID Server, but ServiceNow Discovery fails at Classification. How to troubleshoot?
Forum Posts
Resolved! Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal
The recipient of the email notification include Requested_for, Watchlist and Opened_by users(multiple recipient for single email). based on the user roles the link in the email should redirect either to SP or to Native UI page. How to achieve this? @...
Resolved! Need to change the Servicenow instance session timeout
Hi, Need to change the servicenow Session timeout.Please help me the detailed steps. Thanks in advance.
send multiple attachments as part of REST message via flow designer
Hi All,I have a requirement to send multiple attachments from an incident record as Binary files to a 3rd party from flow designer. I am using REST message with content type as application/octet-stream. For a single file, its working fine but for mul...
wanted to create notification when Major security incident is linked or unlinked to SI
we wanted to create notification when Major security incident is linked or unlinked to SI, but not getting the desired can anyone tell me the process of creating it without much customizations ?TIA
Need help in Flow designer
I have configured a variable: Type of Work and it will be visible only on SC Task. When Type of Work is selected as Project by assignment group members then approval needs to be trigger, and if approval is approved then a custom task to be created.Bu...
Update record(s) with mrvs
Hi everyone!I'm working on a catalog item and using an MRVS.My goal is to allow the user to either update or create records within the table we're working on.How can I set up the script inside my catalog item to enable both updating and creating reco...
Errors: escalationID is undefined and Unable to call as the Notify Number to call from is not define
I am working on ServiceNow and Twilio integration. Below is the code that I have written in the Business Rule. var vars={}; vars.groupID='fd7ab1c2c360f2100accb275e4013134'; vars.rotaID='d8b088d6c36032100accb275e4013101'; vars.escalationID='7...
Provision Citrix Virtual Desktop action - Help
Hey everyone,Does anyone have experience with the Citrix IT Service Management Connector spoke? I’m trying to get a better understanding of how it works, especially the Provision Citrix Virtual Desktop part, and if it’s possible to handle that throug...
Need help in Inbound Integration using Import Set and transform maps
I am developing an Inbound Integration for PTASK using Import set and transform scripts. It is working fine for creating PTASK. Also, updating the state to Assess from New works fine. However, when I am trying to change the state of PTASK from Assess...
I Keep getting "status":400,"error":"Bad Request" but it works on POSTMAN
I am just sending details of a record once it has been resolved to an Endpoint, which triggers an SMS notification sent to the User. I tried using the REST message and setting up the Business Rule, but it didn't work, so I decided to construct the pa...
Resolved! FSM
Hi,I need some guidance regarding automatically creating a work order from an incident. I understand there is a UI action available to do this, but I would like to know if there is any out-of-the-box logic that I can leverage. While searching, I saw ...
Resolved! Flow Designer - If Action comparison of reference fields not working
I have a (IMO) fairly simple If action comparison that doesn't seem to be working. It is basically checking to see if a catalog variable is not empty, and if it is unequal to another catalog variable. The catalog variables are both reference fields...
Multiple approval groups and ticket should close even if one approver from the groups rejects
Hello there, I have a situation where three parallel approvals are sent to three different groups when a ticket is submitted. The ticket will be assigned to an assignment group if all the three approvals are approved(any one approver from each group ...
