For some reason the current built in functionality doesn't allow you show the XML of an item through a list view.It only give the option via the form view. Its also worth mentioning that the built in 'Show XML' button isn't a UI actionCURRENT:Show XM...
Hi Team,I am looking for defining a calculated field on the form, not displaying a field from the base table. An example would be calculating the contract during in months. Contract starts and ends dates are in the contract table. Calculated duration...
Hello,How can I change the default "Viewable by" behaviour of the Tags from "me"(personal) to everyone or "group and users"? I guess I would have to add a Business rule/UI Policy but not sure how to begin with. Help will be appreciated.Thanks,Usm...
Hello there,I am new to the Service Now world and had taken an online class in Service Now System Administration a couple weeks ago. One cool item that impressed me was when the instructor showed us how to add the record Save action as a button on th...
I am developing an incident request form that uses:a record producer to create incident requests. a variable set that includes the caller's name (a reference field), short description (text field), description (text field), etc.The variable set also ...
I've been tasked with creating a WSDL between ServiceNow and Costpoint. The data is being collected on MySQL. I need to get the data into SNOW to be reported on. Any ideas of where I would began with this task? This is a new area for me. Thanks for y...
Hi,I am facing issues where it appears that Discovery is renaming servers probably because it is configured to coalesce on a variable other than hostname.It appears that Discovery is configured to look at Serial Number and this NOT supposed to happen...
I need help with the ability to send an email from within a Task of an application I've created from another team. They do not have an ITIL role but a role I created for them. I know it's the EmailClientProcessor but can't figure out how to update it...
How to read Application (sys_scope) and Custom Application (sys_app) records via REST API?I added ACLs to read "sys_scope", "sys_app" with my custom role, but I get results with empty dictionaries "{}", without fields.Also tried to add ACL with wildc...
I am attempting to filer a reference field's list using g_filter but it does not seem to work in my system nor can I find any documentation. I am attempting this using a developer instance (Fuji) function onLoad() {//Apply a default filter to the l...
Hi guys I hope some can Help! What Im actully trying to do is by using a Rest post call upload an attachment, but I am having problems if the user is not admin, I get thisI tried what the wiki says modifying 3 properties in order to allow the role th...
Greetings All,I have written a script to delete those users whose Email, User ID, Ldap-Server is blank. Please let me know if it is ok.var encodedQuery="emailISEMPTY^user_nameISEMPTY^ldap_serverISEMPTY"; // semicolon addedvar gr = new GlideRecord("...
I am very new to service now so it's possible (hopeful?) that the answer to my question is easy. I'm trying to implement the answer described in this post: Create a request from script via soap requests. I've already learned that writing directly to ...
Hi SNC, I want to change the prefix on a table, and along with that to update all of the existing records in the table with the new prefix. The table is change_task, where the old prefix is CTASK. I want to replace it with CHGTASK.I am trying with th...
We have a Parent table as HR Case (Human Resources) and its child table as HR Task. In HR Case form there is a field known as "Effective Date" and same as in HR Task. I need to display the HR case Effective date value same as in HR task Effective dat...