I want to: When checking the Knowledge checkbox on Incident Resolution section of incident form, a knowledge article is created from resolution/closure notes and sent to the "Knowledge" manager to approve for publication.I believe this would use ...
/* SCRIPT */var gr = new GlideRecord('u_xyzTable');gr.get('4d967a180fe70200b8de46a32050e20');gs.print('u_a_date : ' + gr.u_a_date);var newDateValue = new GlideDateTime('2014-04-07 08:17:00');gr.u_a_date.setGlideDateTime(newDateValue);gr.update();gs.p...
Hello All,Kindly help to hide/remove "prevent this page from creating additional dialogs" in alert message using in ui action.
Hi folks,Anyone can assist me with a SNC Regex expression enhancement, currently I have the regular Java Script email regular checking which has overwhelmed our Non-Production instances, I have been advised to use SNC Regex API to reduce the performa...
I would like to have a pop-up be displayed to an ITIL user when a Configuration Item Related List is present and active. I have been reviewing and i can add an info message at the top but this can easily be ignored. What i have come up with a simple ...
Hello. How i can export incident to excel file?. I can do it to PDF and XML but not to excel. Is there any way to do it.
Forgive me, I'm not seasoned at this at all. I've manged to determine that these Inbound Action scripts are JavaScript and I attempted a resolution to this myself which I'll explain, but in essence here's what appears to be happening...We have a numb...
Need to change the Max length of description in server module, but the description is referred to the parent table (cmdb_ci) ?I did change the max_length in dictionary of description in server form but it is effecting all the modules in the cmdb_ci. ...
I need to modify the knowledge home page. Is it possible to do so?
Greetings, I have a UI Policy set as follows:Business Services Affected is just a List Reference field to the Business Service field. What's happening is that onLoad it is not hiding the region field, even though business services should be empty s...
When I requested a patch on Service-Now HI that required a version entitlement request, I was presented with a Date/Time Datepicker field to schedule the patch. On this field I could not select a date in the past or 3 days in the future (3 days for t...
I want to make changes to the way the login page of our developer instance. Where and how do we do that?
I've added a u_last_query_date field to the cmdb_rel_ci table. I need a rule that says when you query that table, and you explicitly add the parent, child, and type fields, then I want that record queried to set the u_last_query_date field to the c...
Hi,We have set up email filters and ignore emails if it comes from certain users which we consider as spam and put them in the junk folder. For this purpose we have setup the conditions using the condition builder. As per the wikis Email Filters - Se...
While I would finally call myself mediocre at scripting, i am still very much amateur at date scripting. I am setting up a workflow where I want an if script to run. I want the if script to say:if ((current date + 4 days) > current.variables.req_star...
