Hello all, last but not least i need help with a catalog task. I want to use the same worfklow (sc_request_item) with more items. In this workflow is a catalog task, assigned to our ServiceDesk. My problem is to show the current variables in the tas...
Hi, Please help me out on how task to configure in CMDB Health Dashboard jobs to execute two times a day at 7am and 7pm starting today as I am taking CMDB micro certification. Please find the attached screenshot and let me know. Thanks in advance!!! ...
When a reference field (sys_user) is changed, the request is to enter work notes with old value and new value I cannot seem to figure out how to use the oldvalue (sys_id) to query the Sys_User table Here is what I have that isn't working- no alert ap...
From a UI Action, I am trying to set a date/time variable to the local date/time + 30 days but I can't get it to work. I'm testing this in a background script with this code: var item = '39e27294db9598905a7c6d8d13961949'; var i = new GlideRecord('sc...
Hi, Is there anyway too add an annotation to the top of a field or below a section header in Service Portal? I need the yellow part to be displayed. I am using a showFieldMsg client script but that always places the text underneath the field box. Th...
HI, i have a requirement where i need to customize( basically styling it) the reset password page for the user logging in the system for first time.But i dont see the UI page or UI macro for the same.Can someone please guide me thriugh this?
I am trying to display multiple dashboards (Incident, Request, Change, Problem) on a large screen for the team to see. I open each one on a new tab and have the browser rotate through them. Problem is when they refresh, they al sync back up to on...
There is an email box, where users will be sending mails for issues/requests and other general mails. We will be moving/dragging the issue mails to another folder (Say XYZ) in Outlook, so that it doesn't retain the Sender's address. Then ServiceNow s...
*** SKIP TO THE BOTTOM OF THIS THREAD IF YOU WANT THE CODE*** USE CASE: UI Action that is used to subjectively escalate an incident to another ServiceNow instance - Incident created on other instance will have relevant metadata and attachments. Hi C...
We are trying to find the source of some records being deactivated. The system is changing active to false on a nightly basis. This is happening on certain records (not all active records) in the sn_imt_diagnosis_request table. It happens at the s...
Hi, I have a list collector in a catalog item and there's a onchange client script on it. The values are populated correctly in catalog item view. But the selected values (right slushbucket) are empty after the submission in RITM view. I have checked...
Hello, I have a problem to sort output of a GlideRecord query by datetime field (Date/Time field). Even if I convert the date/time field to number value, the orderBy function does not work, any idea why? Appreciate your help, Milan var rec = new Glid...
Hi All, I need to provide the dynamic link to the form like "Take assesment". In catalog item form. My aim is to assign one quiz to the user who are selected in the same form through the Client script. Then I have to display the link to that quiz(Th...
I have been trying for the past week to get Cases to show up in the inbox of agent workspace. I've setup all the configuration that's instructed on the docs (not using skills though), even watched YouTube videos from service-now and third-party, and ...
I have a requirement to a call a third party rest API and load the data into ServiceNow custom table. Rest API returns bulk data. I want to parse the data and load data into import sets table and run the transform maps to load the data to store in th...
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