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My name is Saravanan, i am End User Experience architect working in Cognizant. I am currently working for a retail customer to build SOE layer for them and wanted to see Service Now as a option since there is already investment made by customer. Is t...
I would like to write a condition in a List view that finds only those rows where a certain field has a certain length. For example, I want to find rows where the telephone number is more than 15 characters long. Is this possible using the UI onl...
Ok, so here again...After a few weeks of not getting to involved with SN dev it seems my minds gone blank.Im currently writing a client script which calls a script include which will pass back a total value of time fields found on associated records....
It didn't seem like there was a way to set this up in the default SLA definition form, although are there custom solutions available I could implement to handle this? The problem I am running into is that our incidents often will change priorities ...
HelloI'm currently working on a business rule to generate a record within my application once a followup threshold has been met. I've already setup a system property to hold the value of that threshold but I'm having issue applying this threshold on ...
Hi,I am trying to display by using var inc = new GlideRecord('incident'); inc.addQuery('opened_at', today); inc.query();But, am not getting output for this.If Any one aware of this help me.Regards,jennifer
Need to personalize form layout for CI forms. Need to pull some fields and rearrange it for all the CI Class. The problem is we have more than 100 class in CI table. Need to open all the CI forms and changing it will be a tedious work. Is it any easy...
I have created a button on click of which a script include is called. I am using getXMLWait() for response to come from script include. It takes very much time to have the response from script include because of large processing in my script. So for ...
Hi Team - I am having an issue which I think is a quick fix but I am unable to find it Scenario:Incident has come in but should be demand.On the incident ticket the user selects UI Action "Create Demand"This creates the demand as expected (code bel...
Hello Everyone,I am facing an issue, I want to redirect URL from one table to another table in Mobile interface.For example I am trying something like this...I have list of Approvals from "sysapproval_approver" table in Mobile interface under "My App...
I'm looking for an efficient method to validate hyperlinks in knowledge articles. I have approximately 2000 knowledge articles with many embedded links that point to other articles within ServiceNow as well as external systems. The worry is that,...
I'm trying to find a way to import data from an email attachment - this is a status update from an external supplier of the change requests that have been passed to them, and it could arrive at any time, not necessarily according to a regular schedul...
Hi Experts,I have a requirement where I am calling a UI page to perform some action on the form. First the user opens the form, modify the data and click on the ui action, there I am calling a ui page which displays a pop up to perform some action. I...
Hi All,Please let me know which javascript framwork used by ServiceNow. jQueryPrototypeMooToolsDojoAngularJSIf ServiceNow using some javaScript framwork can we access that using some object.e.g.If we use jQuery or Prototype we need to use $ to acces...
Getting an error while Save / Update the RITM form "Submit canceled due to a script error - please contact your System Administrator servicenow".The user is having the required write roles as per ACL on RITM form and the user can see the Save button....