Catalog variables visible in RITM why?
Hello everyone i have a problem i created a UI policy to handle te visibility of a catalog variable it works in catalog but not in the RITM and CSTASK i checked in the UI policy catalog, RITM and Task
Forum Posts
Resolved! Make field mandatory
Hi Whenever the below "Dispatch" field is read only then the field named Part Information should be made mandatory.And Dispatch field gets to be readonly when the form is saved.So when the dispatch field is checked the part information should not be...
Background script debugging
How to enable the script execution history in scripts - background to print stuff like the sql statements from the execution? Or have I just dreamed that this functionality exists? e.g.var query = new GlideRecord('incident') query.query() would print...
Resolved! need to change rich text label value on change of script
Hi There,i have a rich text field and it should populate only when variable erg is selected.also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill. ...
Need assistant with report
I need to generate a report to track assignment group hops (transfers) in Incidents. Details: We want to count how many times incidents are moved between different categories of assignment groups. Specifically, we need: 1. MSP → MSP: Incident reassi...
Resolved! ACL for audit
I have enabled audit for a table to see the history list in a table. Currently it is used for all users. But this should shown only for a specific role not for others. Do anyone have idea on this? Can we implement through ACL.
Resolved! UI Policies- Incident table- unable to remove mandatory label
In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?
Resolved! Inbound Action with invalid user
Hello Community, I am currently working on Inbound email actions for the creation of an incident. We want to change the Inbound Action so it will create an Incident even when the Inbound action can't find a User for this email address in the system. ...
How to add a variable set to a notification only when it is filled
Hello everyone, I want to add the variable set "funded" to the notification "Email assigned to group (sc_task)". I only want this to show up when it is used in one catalog item.Using the notification - Email assigned to group (sc_task)We are using a...
Resolved! How to get email addresses of business owners from business services list collector variable
Hi, We have a list collector variable on catalog item referenced to Business Applications table (cmdb_ci_business_app). Need to get the email addresses of business owners of business applications selected on the variable on the notification script so...
Resolved! How to maintain the assignment group field on Task SLA table even the group changes
Hi, When an Incident is created and assigned to assignment group A, response and resolution SLAs will be triggered based on the priority. When the assignment group A is changed to group B, existing response and resolution SLAs are getting cancelled a...
Disable or Remove 'Provide Feedback' topic from 'Show Me Everything' list of topics in Virtual Agent
Hi All,I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA desig...
Resolved! Lookup action to keep trying until user is found
Hello friends, I have this simple Flow to add user to Entra ID group. This runs after the new user account is created in AD (separate flow), we added to the new user creation a 22 minute timer to allow replication between multiple systems, DCs, clou...
How to remove white borders between donut chart segments in UI Builder
In UI Builder, I’m creating a donut chart component and I want to remove the white border lines between the segments.The reason is that when a segment has a very small value, the white border makes it almost impossible to click that segment. I’ve che...
What is IntegrationHub and when should I use it?
What is IntegrationHub and when should I use it?