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Resolved! Call to Script Include from report filter doesn't work

Hi, I have a very strange scenario that I'm dealing with.  When I paste a sys_id into a report filter the row is returned without an issue...   THis is the strange part...When I insert a call to a simple script include that returns the same Sys Id..n...

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rjp by Tera Expert
  • 10116 Views
  • 8 replies
  • 6 helpfuls

Resolved! ATF step to set multi row variable set value for catalog item

Hello All I have requirement of testing a catalog item through ATF. I am able to set the variables with the ATF step but there is one multi row variable set. I am not able to set the multi row variable set value as the variable set name is not coming...

souvick1 by Tera Contributor
  • 6227 Views
  • 13 replies
  • 9 helpfuls

Resolved! ACL said '= false RULE = Evaluated from cache'

ACL said '= false RULE = Evaluated from cache'. ServiceNow always evaluates OTB ACL records first, so we added a custom role to this OTB record. In this record, 'Requires role' is set to 'sn_problem_read'. (I understand what it means to add something...

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mugi-san by Kilo Sage
  • 1333 Views
  • 4 replies
  • 1 helpfuls

Resolved! Set a date and time field from a business rule.

Good Morning All, I am running a business rule on my incident table which requires me to update a time field on a different table. I have tried several iterations of the code but nothing seems to work. The line of code I am using is data.setValue('u_...

Resolved! Resource Management Workspace Unassigned tasks showing 0

Xanadu Patchrtp We created a sample resource card with start date 7/23/2024 and end date 1/19/2025. When we click on the resource card, data is displayed. We flipped Unassigned tasks to on but that grid is showing 0 results. If we click the filter bu...

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mah1 by Mega Sage
  • 2272 Views
  • 2 replies
  • 1 helpfuls

Resolved! Duplicate attachment!!

While sending attachment in e-bonding duplicate attachments are created in test instance.Below is code : - Help to get it sorted !! (function executeRule(current, previous /*null when async*/) {try {var gsa = new GlideSysAttachment();var content = "S...

Resolved! HRSD E-book!!

can we download HRSD e-book? If yes how ..or any alternate resource available?

Resolved! SCCM spoke Issue!!

SCCM spoke fails with Authentication issues and PowerShell script execution failed. Script returned status 1 using account user {username}. How to troubleshoot