Resolved! Is cloning Best Practice in Service Portal ?
Hi, we are planning to clone a Widget for changes is it a Best Practise, how it effects in future upgrades ?
Forum Posts
Resolved! UI Action Condition: 'is one of' or 'is not one of' possible?
HI All,I have a cancel button that I want to show only when a user has role 'Change_coordinator' and the state of change is not one of 14, 12, or 3So My UI condition is:gs.hasRole("change_coordinator") && current.state NOT IN '14','12','3')ServiceN...
Resolved! Conditional field styling based on date field within a scope
Hi, I wish to achieve conditional styling based on a date field, but I am struggling with the syntax for the code; I have a custom date field in a scoped application (called avventer_svar_innen)I want to add styling (somewhere) based on the date fiel...
Resolved! getRowCount not working in my BR?
Hi, I want to display a message if the list view is blank for a table, but my message shows even if the table is not blank because getRowCount is giving the wrong result. For this I have written a before-query BR:- (function executeRule(current, prev...
Resolved! convert date to DD/MM/YYYY format servicenow portal
I want this date in DD/MM/YYYY format to show on portal
Resolved! UI Action: g_navigation.openPopup always trigger even not clicking the UI Action
Hi, I have a UI Action that uses g_navigation.openPopup. But somehow whenever i click near the UI Action it will always open or trigger my UI Action. Here is my Script: function onclick(){ var url = "/com.glideapp.servicecatalog_cat_item_view.d...
Resolved! How to populate RITM variables value in Catalog task variables
Hello there , We have a catalog item with 2 Variables Variable1 will be displayed on the form and Variable 2 is hidden but available on catalog task when the request is raised the variable1 value entered by the user should be populate in the vari...
Resolved! What is Script Background - 'sys.scripts' ?
Hi, We all know what is the use of Scripts Background but can anyone please help how it is designed at the backend ? When i see the module of Scripts - Background i see it is linked as URL and in the Argument it is mentioned as sys.scripts.do c...
Resolved! How to retrieve URL parameters in a scoped app in an onLoad client script
Within a scoped app, I have a UI action on a custom table form with the following code: var nameCI = current.name; var comp = current.invoice_parent.company; var url = 'cmdb_ci.do?sys_id=-1&sysparm_view=contract_management&sysparm_view_forced=true...
Resolved! Getting undefined value when retrieving value from a JSON object
Hi All, I have the below JSON object: json69 is:{"last_updated":"2019-11-16 04:28:46","catalog_item":{"display_value":"","value":null},"hr_criteria":{"display_value":"US All Employees","value":"31df2c2adb61a7003acf30cf9d9619ca"},"icon":"success-icon...
Getting undefined when accessing a value in JSON String
I have the following JSON object: gs.info('incitems is:'+data.incitems); // outputs : [object Object],[object Object]var str = JSON.stringify(data.incitems); // outputs : [{"title":"Refer a Candidate"},{"title":"Search Jobs"}] I need to get the v...
Resolved! How to add help-text to checkbox variable
Hi, I need help to add help text to check box type variable. Help text contain the url of another catalog item. I tried with onLoad catalog client script but it didn't work as expected. function onLoad() { //Type appropriate comment here, and begin s...
Service Portal To-Do Menu Item Scripted List
Our team is looking to develop a Header Menu Item that's similar to the Approvals menu item in the SP Header Menu seen on /sp: Instead of Approvals, we'd like to do the same exact thing for To-Dos. We've copied over the Scripted List for Approvals ...
Resolved! How to count number of times field changes in project and project task?
Hi, I am trying to track the number of times the planned end date changes. I have created a field called u_planned_end_date_changes (integer) on the Project form, and a business rule (on Project) that increase the count each time planned_end_date cha...
Resolved! Inbound Action: updating incident
I've gone through (I think) ALL of the docs and community posts about this, but for some reason this is not working for me. This is a "New" inbound action (no watermarks) An email is sent (no watermark) with the Incident number to update in the body...
