Hi All, I have a requirement to create multiple catalogs and have different catalog items in it. Below are two major requirements; 1) If ITIL user logs in, I should display Catalog selection picker as shown below; (Categories selection is shown OOTB ...
Hope you are all safe and well. I am looking for a recommendation on how to achieve the following. We have added the email_id field to the customer_account form, which service managers need to populate with a vilid domain, so if the company email is...
Hi All, Where does the relationship between Company ( core_company) and Departments ( cmn_department) table exist? Assumption: Department field gets autopopulated on filling the Company field
I have a record producer on cases. I have a field subcategory that looks at the sys_choice table and is displaying only the subcategories which belong to the category I am setting in my record producer. I have tried to map the field and it doesn't wo...
Hi ,I have a requirement for pulling a report for the priority changes, for example: I need to pull the reports on the Incident table which ever incident priority have been either upgraded or downgraded.Please help
How to stop running the business rules when we run fix scripts ?
Here is the behavior I want.1. User clicks checkbox.2. Button appears (UI action) without updating the form.Is this possible? If so, how?
Hi! On my test catalog item, I have created two variables, one call 'Location' and the other called 'Sitecode'. The 'Sitecode' value should automatically update when I select a value in the 'Location' variable. I have created a custom table. This...
Hi All, Need your help in below requirement. I need to create a drop down or reference variable in 1 catalog item and the value should be populated dynamically based on the Requested user group. GroupCost CenterA123B456C789D235E568 If the Requested u...
How to change the field value through Override?
Greetings: I have been struggling with getting an array for a list collector on a catalog form to work. I want the below script to take the list of servers contained in the variable "select the server" and add them to the Affected CI's related list....
Hi, We're trying to trace a data update which we believe was done through an import XML file. I've checked the import logs and transaction logs for the type update and sys_id of the record that was updated but have not tracked down the actual update...
Hello All, I have a requirement to insert the value returned by multi row set(json array) to existing json in the workflow. Could you please someone guide? var obj1 = '{"app_said":"123","app_code":"AAA","application_type":"business","business_unit":"...
I have developed a Widget based on many of the examples available in the community that displays results from an external REST API call. The widget reacts appropriately (it updates based on the selection in a field on the form), but I am having a dif...
Hello, I've been struggeling with this issue for a long time and can't find a fix - I need to create a report based on the Problem and Incident tables. All I need to do is create a database view with the records listed from incident and problem - wit...
