HI, We are doing the integration of event monitoring tool(CA-SOI) with Service-Now and need to know that is there any specific port number which needs to be enabled at our end in order for them to consume the webservices/ WSDL.
I would like to append text to the current "short description" of a task from a client script. Below is what I have:function onSubmit() { var action = g_form.getActionName(); var task_state = g_form.getValue('state'); var task_sd = g_form.getValue(...
I have been trying to understand the way cmdb_ci_rel keeps track of directionality between related CIs. Two things are tripping me up:1) The columns are named Parent and Child, but the relationship type *sometimes* implies the inverse.2) There are ou...
There is an event created on discovery_device_history table. Want to take some action when the event is fired. I have already performed the following steps: 1. Register the event (event is registered in table : sysevent_register)2. Fired the event in...
Hi,is it possible to rename a label of a related list on the form using client script? I have a custom cmdb with objects related to itself in "parent" field. These have a type field.I would like to change the Label due the type of related objects. Be...
Hello,I created a UI Action where I query a table from the CMDB and update data on a form with the results on a Catalog Task page. One of the values I am retrieving is a Choice List and I would like to get the display value and populate on the other ...
Hi everyone, I created a simple UI action that works the way it should. When a user clicks on the button, I want them to be greeted with an OK or Cancel dialog box. Ok would continue with the action and cancel would obviously keep them on the same sc...
I have created a business rule which checks periodically if a change request is still open 24 hours after its end_date. If so it fires an event that sends out an email notification.The problem I am having is when the business rule runs and fires the ...
Hello everybody.At the moment I am trying to pull data from a service now instance through a .net script that was provided by the Service Now wiki.In that script is a url to which the script runs to get its data. In my case i get the data in a CSV fo...
Executing any API call (I have tried several) only returns the above mentioned HTTP 302. The following code is typical of the attempts. the credentials have been marked out for security. What does 302 REALLY mean in this instance and how do I allevia...
I'm looking to assign users to a group in servicenow based on what group they are in AD. The reason for this is the AD group names aren't what we want for servicenow. We have about half a dozen groups so a script that looked for certain AD group name...
Hi Service-now.com community. I am just curious to see if any of you have thought of (or even configured) a toast style popup for notifications from the system? For example, in order to notify a user that a ticket has just been assigned to them, rath...
In a Business Rule, we have access to the current values in a field (current.fieldname) as well as the previous values (previous.fieldname). The fields for which we can access the current and previous values are those on the table against which the B...
Hi there,Is it possible to set the workflow stage in the script that the activity runs? If so, how woudl such a script look?Thanks in advance, Ruth
Currently we are using ServiceNow's SMTP server for sending out emails. It is causing confusion to our customers when they receive emails, sometimes even mistaking the emails as spam. We were wondering if it's possible to change the mail from alias o...