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duplicate check for multiple fields

hello  i want to apply duplicate check for multiple fields in such a way if one field id is same for two fields then it will go for another three field checking and if these fields match then it will pop up a message for user already exist. Here i ap...

Kajal16 by Kilo Contributor
  • 1532 Views
  • 8 replies
  • 0 helpfuls

Resolved! Need BG script for changing the field values.

Hi Team, We need backgroup script for updating 1 filed value in task. Since its has the choice field based on the choice only the task will move to close complete and WF will be moved to next stage. Due to some issue we are suposed to change the vari...

Resolved! how to Update Incident record work notes

Hello Can some one throw some idea for this requirement  We have a Inbound email action which will create a incident when sent to  our instance with some conditions  when ever we create an incident, as of now we are adding 2 groups in watch list and ...

RudhraKAM by Tera Guru
  • 4073 Views
  • 4 replies
  • 5 helpfuls

Outbound log missing request payload

I have created an Outbound REST Message, and added HTTP Headers for Accept application/jsonContent-Types application/json I also set  glide.outbound_http.text.content_types = application/json (I know this is supposed to be by default)glide.outbound_h...

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bcote by Kilo Contributor
  • 1579 Views
  • 1 replies
  • 0 helpfuls

Create trigger rules for Major Incident

I need to create a trigger rule for major incident with following conditions.  1. CI is one of {a,b,c,d,e,f,g} 2. Incident created in last 15 mins. 3. Total count of incidents is > 10.  I can do filter condition for CI but where to code for other 2 c...

deesha by Tera Contributor
  • 2459 Views
  • 9 replies
  • 0 helpfuls

Resolved! Deleting a Duplicate Workflow

Hello Everyone,  I'm new to the ServiceNow Team, and I've created a bit of an issue for myself with Workflows. I am currently trying to make updates to our "New User Addition v2" workflow, and I've made a bit of a mess in the process. The "New User A...

LouisG by Giga Guru
  • 2044 Views
  • 3 replies
  • 5 helpfuls

Resolved! UI action visibility on Portal.

Hello there  Can some one know any other way to show only save UI action by hiding all UI actions in portal form ? I dont want to clone the widget and as of now we disable UI actions on the widget instance option  if we uncheck the UI action disable ...

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RudhraKAM by Tera Guru
  • 2392 Views
  • 5 replies
  • 0 helpfuls

Updating Password using REST

- Create a Service Catalog- Take two variables         User Name - Reference [sys_user]         New Password - Single Line Text- On Order Now Button- Using REST message on another instance selected user name should set the new password.-------------...

david_jones by Kilo Contributor
  • 2263 Views
  • 4 replies
  • 1 helpfuls