We have a requirement for a TASK to be created, yet not appear in the Service Desk queue until a certain date. Or, the ability to create a TASK, and then place it "on hold" or make it "hidden" until a certain date. (IE. If a laptop was loaned to a d...
Haven't really had a reason for this before, but can you create a dynamic group in ServiceNow based off of characteristics on a User record?We have a custom field on the User records called "Is Manager". I'd like to have a group in ServiceNow that ...
When we open a catalog item from the service catalog, the title value on top header is same as that of name value when you open that item in maintain items table. Is it possible to customize the title value as different than that of Catalog Item name...
Hi,I am using a encryption field in my incident form.When i'm updating the incident from service now UI, then the encrypted field is getting updated properly.But, when I'm updating the same incident form via SOAP web services, the encrypted field is ...
Hi SNC, Recently I am struggling with the following case - I try to add users to the Watch list (in incident or change), I select the users I want to add, I click 'Update' and after the screen refreshes these users are not in the Watch list. They si...
I have just set up various Inbound Email Actions in my DEV instance. However, there are senders that send us email, that ServiceNow has decided are not trusted. I have looked everywhere on the Wiki and in my instance, but I am unable to find any ...
Good morning, I have been tasked to tidy up our companies email templates, I have a question I would like assistance with regarding scripting. I would like to know if I can create an IF statement so that priority 1 incidents are followed by the urg...
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Hi SNC, I have a rather silly situation, which seems trivial at first, but then turns out to be a puzzle. What I am trying to do it to edit the Label for the Description field, which I use for change, incident and catalog task. Basically I use one ...
I'm currently working in the Aspen release of SN and I'm trying to automatically create 2 tasks when a new problem is submitted. I've tried using a workflow but that didn't work. I tried an onSubmit client script and that doesn't seem to be working e...
Hi All, I have used javaScript function "indexOf() " in record produces fulfillment script.When I run it in Background Script it is working. When I am using same in fulfillment Script.I am getting following Error "indexOf is not a function ".
Hi All, Can someone please help me out to find out a way to find the nth position of a glide record when a table is queried?My use case is that I need to query a table from a client script, find its nth position, say 1st record and 5th record and upd...
Had a couple questions about using SMS Text Messaging from SN and I can never get mine to work on my iPhone so... 1. Is the limit 144 characters for a text message? Is this controlled by SN or by the platform or carrier?2. What happens if the ...
I'm using a Client Template email on the Incident table to allow ITIL users to send an email from the ticket to whomever they please. In the body of the email, I want to include the below mail script to always include the ticket # and description. ...
Is there a way to assign a role based on the user's location? So for all the users that have the value of "USA" in their Location field, grant the "usa_user" role. I think a script like the one below should work but I'm not sure where to put it.var g...
