Resolved! Getting HTML field value into Processing Script Of UI Page
I have created a UI page in that I have created an html field of type = "text", How can I access the Value of text field in Processing Script.
Forum Posts
Resolved! Google Analytics on Service Portal
I'm posting to see if there is an easier way to set up Google Analytics on the Service Portal (we run both ITSM and CSM Service Portals and would like to set this up for both) than cloning the header widgets, perhaps through adding a JavaScript depen...
Resolved! Create Case or Incident via UI Action based on Conditions
Hello: The following is what I need to accomplish: Table: [Interaction] Application: ITSM Workspace & Customer Service Within the Agent Workspace Interaction there are a few UI Actions: Create Incident - App: ITSM Workspace & Create Case - App: Custo...
What are the objects in email script?
What are the objects in email script?
How to call email script to notification?
How to call email script to notification?
How to reopen a "Closed complete" catalog task and set the state to "Work in progress" in Service portal?
Hi All, I am trying to reopen a closed complete catalog task and set the state to "Work in progress". I have tried making below changes in the Workflow in a runscript where I am setting the state to 2, work_end, assigned_to fields to null. This runsc...
onSubmit Catalog Client script not working on resubmitting
Hi All, I have a onSubmit catalog client script which is checking if a question (Question 1) on the record producer is answered or not. This is checked via onSubmit catalog client script because the choices of the Question 1 are filtered based on ano...
Can Duration (sum of time worked) be displayed in just hours and minutes in a report?
Hi all, I have some reports that calculate the time worked and display it in a single score (sum of the time worked for all tasks). The widget is displaying the sum in days, hours and minutes. I have a requirement to have those widgets show the sum ...
How to display the Service Portal Banner Title
Hello All, I want to display some banner title on Service Portal Homepage.. But can't able to show it on Portal. Can anyone let me know how to add some text on banner? Thanks
Confirm/Cancel alert using Sweetalerts 2 doesn't stop form submission. How can I stop submission until button is pressed?
I'm sure that I'm overlooking something obvious, and hoping that others have worked with Sweetalerts and gotten a confirm pop up working as expected. I'm using an onSubmit catalog client script to check for a $0.00 amount in a variable, and if so sto...
Flow Designer and triggering Notifications
I tried to use the modern approach to executing Notifications by creating it as an 'Action' in Flow Designer. When I test the action and select a record. The notification executes. It will not work when I place the notification action in the Flow De...
Resolved! How to Validate inbound data through Import set API before creating incident
Hi all, we created web-service through import set API ,but while giving the wrong data values like Impact:ABC and urgency:XYZ in json as show below ,Still the data is inserting . Please help me to validate data before inserting record { "u_descripti...
Resolved! can we update a user's record using record producer
Hi Developers, how to users record using record producer. I know record producer can create new records but is it possible to update existing records. if yes , please provide sample example script
How to open hyperlink in help text in new window
I have some HTML that inserts a hyperlink into my help text. This is working as expected, but I would like to get it to open in a new window. Currently opening in same window when clicked:Note: A Contract Record Number (CRN) is six digits or less...
How to parse assessment instance url to get the "accessable_type"
I'm creating an email script to build an assessment link to send users. However, the "no code" way sends users to the platform. This way is hideous and feels odd. We want to send users to the portal's "take_survey" page to complete all assessments. ...
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