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Make a field read-only on a condition

I have a 'Release Phase' form and related list at the bottom. When I create a 'Release Task', the state field on release phase should be set to 'Ready' and read-only.  'Release Phase' is the parent and 'Release Task' is the child table. The state sho...

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Riya17 by Giga Contributor
  • 3855 Views
  • 5 replies
  • 1 helpfuls

How to change browser tab name?

Hello Community, Does anyone know how to change the tab name of service portal page? I read the following article, but I'm too new to this and would like a little more specific procedure if possible. https://community.servicenow.com/community?id=com...

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L_10 by Kilo Contributor
  • 6969 Views
  • 3 replies
  • 5 helpfuls

Show only most recently updated field in email notification

In the interest of reducing the number of email templates that I have to use, I’m trying to create one that would display the Additional Comments OR Work Notes OR Close Notes on a notification for groups that what to be notified whenever one of these...

Marcel H_ by Tera Guru
  • 1695 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make CHECKBOX true by default in an Order Guide page

Hi, I want to make a CHECKBOX true by default when I enter into that page 1. When I enter into a Order Guide Page it will look like below 2. When I check this box there is a dependent field which will popup. So now I would like to have this checkbox...

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Sri63 by Mega Expert
  • 3968 Views
  • 3 replies
  • 3 helpfuls

Resolved! Reference qualifier for list collector

Hi All,I have two variables in my record producer:1. Customer(this is a reference field)2.SOF(this is list collector)I need to create a filter on the "SOF " field on the record producer form so that it only shows SOF records that are associated with ...

SNow35 by Giga Guru
  • 11970 Views
  • 35 replies
  • 4 helpfuls

Resolved! Querying multi row variable set array

My use case is that I need to route approvals of a requested item based on variables within a multi row variable set (MRVS). So far I have it working without issue by using the "startsWith" function on records that have a single MRVS row, using the c...

Resolved! Has anyone dot walked within an OrderBy command?

Hello, I am trying to order by a field on a record I'm referencing within a function. The field cmdb_ci_service is a reference field on the task_cmdb_ci_service table but I want to order by a field that is on the cmdb_ci_service record. Has anyone su...

Chad27 by Tera Expert
  • 3909 Views
  • 8 replies
  • 2 helpfuls

Resolved! Scheduled Report and Timezones

Hi,I'm trying to create a 'Scheduled Report' considering the timezone. Unfortunately, no matter what I do, it's running in 'CST' that is the default timezone of the system.I've tried these below: -> set 'Run as User' to an admin user that have the ti...

How do I create a Direct link to the Incident Creation Form

I have the need to create a URL that have an incident form. The issue is that looks what I develop shows the error message `You are either not authorized or record is not valid.` I added to the URL manually the sys_Id and works, But is there any chan...

Irvin by Kilo Explorer
  • 2386 Views
  • 6 replies
  • 0 helpfuls