Hi All, I have created one Scripted List menu item which shows list of incidents which are in new state. Please find below script and its working fine. Here I wanted to filterout the incidents which are not in new state and I would like to refresh it...
Hi , I have a issue Cannot move update to a set for a different scope. Customer Update sys_search_context_config_e1a2c1962f1780108490dcb6f699b610 . I want to move scope from default to Ydc which is a private scope . Have no clue how to do this ....
Hi All,We tried to default a field on the SC_Cart page & modified the "SC Shopping cart" widget on the "Shopping Cart" page.In the Shopping Cart page designer, we did the modification and it was working fine.Since we have modified the original widget...
What is the difference between Affected CI and Impacted services/CI's which are OOB related list of change form.
Is there way to redirect 'Call Support (Daily 5AM - 11 PM)' option to a page which have List of Customer Care Numbers ? Or Is there way to insert Image instead of this Text 'Call Support (Daily 5AM - 11 PM)' which have List of Customer Care Numbers f...
Hello, I have a client script that checks if there is a record when the record producer is submitted. It uses a script include to search a table for a record with the matching condition. If there is a matching record, the record producer should not ...
I have a request where they want to check if the opened requested item exists for the current Requested For. If yes, don't generate another RITM. I am assuming this is a business rule but I don't know how to execute this request. Any help would be ...
Hello,I'm pretty new to the SN world, and I have an issue I want to see if you guys can help me with.I created the Inbound Email Action (shown below) for our On-Boarding process, but 1) Sometimes it works, sometimes it doesn't (giving only the follow...
Hi all, I have a question about virtual agent tables. I do have access to these tables but (i am talking about sys_cs_conversation and sys_cs_message more precisely) is it normal that I do not have fields available on the form layout even if these ta...
When working in an incident, the post button is missing when the additional comments are set to be a mandatory field. According to the knowledge article: https://hi.service-now.com/kb_view.do?sys_kb_id=c875999fdbcc4810414eeeb5ca961998&id=kb_article_v...
Hi all, I've just added a new field of type 'List' to my form (in this case sn_risk_risk). On the new field I've added several choices. Not that difficult I would think, looks to work, though...+ When selected a choice, it's displayed fine in the cho...
Hi, I have created List Field on incident table which is referencing to my custom table. the custom table has one choice field. After selecting choices from List field it is showing value instead of label. I need labels instead of choice value.(vers...
Hi Guys, We have some fields in the Incident table that are customized. I would like those to be added to the Copy Incident (ui action). This UI Action is new in Kingston. Not sure where to add them. Thanks in advance for your assistance. Jocelyn
Hi,I'm trying to trigger a business rule to send out any work notes or additional comments to a 3rd party tool via outbound REST.I have the outbound request created but I need to be able to get certain fields from the incident and include them in the...
Hello, As we are calling Table API for fetching user data (sys_user). where in code i am taking total count of the user with X-Total-Count. And we are using this api https://your-instance.service-now.com/api/now/table/sys_user?sysparm_limit=10000&sys...
