I have recently been working on a script that transfers large numbers of incidents from one user to another. The requirement is that when the Assignment Group is changed, the audit is logged, but also that the business rules do not activate and creat...
Is there any way of editing the work notes (ie journal) field to remove an entry? For example, if somebody has put something in there which they shouldn't have, and which is now visible to all users, is it possible to remove just that one entry which...
Hi , I have added a new button on the form and its corresponding action. works good. I need to make it appear active conditionally on the form but not hide it. Just to make it disabled when the condition does not meet and not completely hide. Instead...
Hi - I am trying to use a glide record to updated a field based on the selection from another field.I have a table that has columns:field1 field2chair seattable clothBelow is that I have and it's not working: :-((-------------------------------------...
Recntly, I have set the marquee tag in banner text.It's working fine.The problem is when we logout the session its redirect to login page in that,marquee tag has shown in the banner.Could you please anyone help on this?Please find the attachment for ...
If you want to add HTML to your banner text (top of the screen where it generally says 'IT Service Management Suite'. Just navigate to My Company and enter HTML directly into the banner text field - you may need to add it to your form and you might w...
Hello All! Second post here, thanks in advance for the help. I had previously written the forums asking for help with querying the cmdb_ci_outage table , piping those results to a flat file. I was able to do so successfully using the ServiceNow ODBC ...
I was curious to see if anyone had created a new getMyGroups() function and if so how they did so. We are running into issues where we want to get a users groups but we do not want to pull back the parent groups. With the current function it will pul...
HI, We are doing the integration of event monitoring tool(CA-SOI) with Service-Now and need to know that is there any specific port number which needs to be enabled at our end in order for them to consume the webservices/ WSDL.
There is an event created on discovery_device_history table. Want to take some action when the event is fired. I have already performed the following steps: 1. Register the event (event is registered in table : sysevent_register)2. Fired the event in...
Hello,I created a UI Action where I query a table from the CMDB and update data on a form with the results on a Catalog Task page. One of the values I am retrieving is a Choice List and I would like to get the display value and populate on the other ...
Hi Everyone,Last time my manager asked me to check if system support Method Overloading concept and I created a business rule with two Methods with different parameters, then I called 1st method in another business rule. but the result was not in sup...
We have 3 instances (prod/test/dev) and I'd like to lock-out all non-admin users in test & dev. Is there any easy way to do so? Sounds like a routine script or option, but the only unhelpful reference to this is in the post-cloning checklist (User Ac...
I Researched, found and loved the SNCGuru Update Set for scheduled report extracts, Until I installed and understood it. Unfortunately, it only supports FTPS and not SFTP. I could not find where the package ftp4che supported any other protocols.Any s...
We are hoping to create an activity log but there are certain activities that we would like to hide from certain viewers. Does anyone know if it is possible to hide certain activities from certain groups? Like an end user not being able to see a spec...