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Attachment widget for service portal

Hi, I am facing issue with attachment ui macro in serviceportal for catalog item. I have variable with type macro with label which is  attachment icon. In service portal this is not supporting. Can anyone help me with the widget creation for attachme...

meghashree by Tera Contributor
  • 4140 Views
  • 3 replies
  • 2 helpfuls

Client scripts on new ServiceNow Agent vs Classic Mobile app

I am trying to remove an option from a choice list on the new mobile app, based on the role of the signed in user. Instance is upgraded to Madrid.  The script is working on the Classic Mobile app - removing one of the options from the choice list. Bu...

Kasper2 by Kilo Contributor
  • 2636 Views
  • 3 replies
  • 1 helpfuls

Unable to submit a catalog item and it is stuck at submitting

Some users are unable to submit a catalog item. Below is the error screenshot.  Its not a widget issue as it is happening for only one catalog item. We also checked  that no ACL is restricting the functionality. Please help as to what can be checked ...

find_real_file.png
abcxyz by Kilo Explorer
  • 4123 Views
  • 12 replies
  • 2 helpfuls

Resolved! Is Memberof Group from Client side

Hi Team I need to make variables not  Read only on RITM When logged in user is Member of Particular Group. I followed the Glide Ajax Method instead of Scratch pad method. I am impersonating with User in that but still it is not happening. Could anyon...

Kusuma2 by Kilo Guru
  • 3650 Views
  • 4 replies
  • 4 helpfuls

Resolved! Notification triggering twice

Hello, I have a knowledge notification which should be sent to author of the article whenever the approver rejects it. I have created an event and triggering it in after update business rule. Created a notification and checked event param 1 and send ...

SNow35 by Giga Guru
  • 4350 Views
  • 14 replies
  • 0 helpfuls

How to pass value in GlideModal setPreference UI macro

Hello, please see below code and print screens. What I need is that after clicking on icon "Show related Cis" I get a list of related CIs to caller Id - which is retrieved from table cmdb_ci. If I make a following change change gdw.setPrefe...

Milan13 by Giga Expert
  • 3496 Views
  • 2 replies
  • 3 helpfuls

Resolved! Changing "-- None --" in Select Box variables on catalog items

There is a feature available to change the display value of the "-- None --" option in Select Box fields on forms. Here's the Wiki article - http://wiki.service-now.com/index.php?title=Customizing_Choice_Lists#Changing_the_--_None_--_Display_ValueHow...

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Jim Coyne by Kilo Patron
  • 12502 Views
  • 11 replies
  • 13 helpfuls

Success Factors Integration REST API

Afternoon,   Has anyone here setup an integration via REST API from ServiceNow instance to SAP Success Factors to bring in people data into service now? Then from this automate Join, Move and Leave process for when HR enter details it pushes to Servi...

Alex Cason by Tera Contributor
  • 2361 Views
  • 1 replies
  • 0 helpfuls

Resolved! Setting a default filter for RITM and INC Activity Log

In the Requested Item and Incident form activity log, the default filter is "all". I'm able to update that filter by checking and unchecking selections. However, I'd like all users to default to show all selections, except "Sent/Received Emails".   I...

Make a field read-only on a condition

I have a 'Release Phase' form and related list at the bottom. When I create a 'Release Task', the state field on release phase should be set to 'Ready' and read-only.  'Release Phase' is the parent and 'Release Task' is the child table. The state sho...

find_real_file.png find_real_file.png
Riya17 by Giga Contributor
  • 4379 Views
  • 5 replies
  • 1 helpfuls