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unable to see shared report

I built a report in service now, saved it in group tab under report module and shared it with my team, however, I found that user is not able to see the report.I'm able to find the report in Group tab, However, Coey is not able to find it.I've tried ...

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omkar2 by Giga Contributor
  • 9425 Views
  • 12 replies
  • 5 helpfuls

negative time worked

Users can subtract worked from a task, incident, problem.   When I run a report against the Time Worked Table, the 'negative' amount (subtracted hours) come out as 0 (zero).Is there a way I can flag negative time worked?

davidkiefer by Kilo Explorer
  • 2069 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to add a button to the Requested Item form?

Hello all, I have a Client Script that I am using to try to add a button next to a variable, called "Requested By".  NOTE: The variable is within a variable set. function onLoad() { try{ var form = typeof g_sc_form != "undefined" ? g_sc_form : g_for...

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Resolved! How to add a request item to a request in a workflow

Hi All, I have a workflow that triggers when a type of request is created, as part of this workflow i need to add additional request items depending on various inputs. I've tried using the create task activity to create a request item but it doesn't ...

Dubz by Mega Sage
  • 2325 Views
  • 4 replies
  • 1 helpfuls

ServiceNow User Group (SNUG) for India

After a lot of discussions, we finally have a ServiceNow User Group setup for India (known as ServiceNow User Group - IN - New Delhi). Request all to please join this group and finally become a SNUG member.Not sure what SNUG is all about?The ServiceN...

API issue - POST /sn_chg_rest/change/standard/

Hello, I am trying to create a change via API. This documentation looks relevant to that: https://developer.servicenow.com/app.do#!/rest_api_doc?v=madrid&id=changemgmt-POST-std-create-chng-req And in this example I have replaced my instance name and ...

Max B1 by Kilo Explorer
  • 3109 Views
  • 1 replies
  • 0 helpfuls

Show Requested item stages Service portal

How Can I show the stages when users are looking at the requested item itself?   We are taking the user directly to the Requested Items as that is where they will see all communication between themselves and the tech.   But they still want them to be...

brianlan25 by Kilo Patron
  • 7691 Views
  • 25 replies
  • 4 helpfuls

Forced upgrade

Is there a final date that we will be forced to update our instances? Since New York releases in early Sept., how long do we have before we are forced to upgrade.

brandymotley by Kilo Contributor
  • 2021 Views
  • 7 replies
  • 0 helpfuls

Resolved! Calculating currency field - Result doesnt have proper format

When using a script to calculate two currency fields and show the sum in a 3rd currency field it's not returning the proper formatting.  function onLoad(control, oldValue, newValue, isLoading, isTemplate) { var tot= 0.00; var f1 = g_form.getDecimalV...

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Chad31 by Mega Expert
  • 3822 Views
  • 10 replies
  • 0 helpfuls

Is it possible to access scratchpad in transform scripts??

Is it possible to access scratchpad in transform scripts?? I have a requirement, where in I need to compare target table records with the input records and mark the unwanted records in target table as inactive    Please recommend.

asoni1 by Kilo Contributor
  • 2339 Views
  • 10 replies
  • 0 helpfuls

How to get last Day of specific month ....

Hi there, I struggle like always with the gdt ... Having a script, that gets fed with a variable 'month' equal to -2 for (2 months ago). Now I need to the the LAST DAY of THE given month ... I.e. .. month = -2 ... so we would talk about  JUNE ... and...

Zod by Giga Guru
  • 4798 Views
  • 4 replies
  • 3 helpfuls