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Resolved! Hide/show related list

Hi Experts,I have a related list I'm wanting to hide through UI Policy when state 'is one of' draft, pending, WIP. I've been able to do this before via getting the related list value from List Control and putting it directly in the UI Policy Script. ...

brown9394 by Tera Expert
  • 19746 Views
  • 9 replies
  • 0 helpfuls

"g_scratchpad is not defined" when calling ui action (scoped)

Hi all, having a strange log entry that I can't understand & avoid. I'm using a (scoped) on before display business rule to set a g_scratchpad to true/false to use it for a (scoped) ui action as condition. All works fine and as it should. Scratchpad ...

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Zod by Giga Guru
  • 5962 Views
  • 9 replies
  • 1 helpfuls

Resolved! Time sheet portal

Hello,Anyone knows,Why after passes some dates on "time sheet portal", it causes access denied.?       Topic reference:https://docs.servicenow.com/bundle/london-platform-administration/page/administer/task-table/concept/worker-portal.html

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REST API - Python - SSL Certificate Error - Why?

Can anyone provide some insight on this issue. When using Python to access the REST API in my test environment, i'm getting this error.  HTTPSConnectionPool(host='my.servicenow.instance', port=443): Max retries exceeded with url: /api/now/table/incid...

Ken83 by Mega Guru
  • 4500 Views
  • 2 replies
  • 0 helpfuls

Resolved! Auto add row to multi row variable set

Hi All, I'm using the new multi-row variable set on a catalog request form. This catalog request is for a new server. The intake form uses the multi-row variable set so the users can enter a list of servers with drive letter, size, etc... I need to a...

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Jeff316 by Kilo Guru
  • 4167 Views
  • 7 replies
  • 1 helpfuls

Security Rules Error Message: Part of the query on task has been ignored because of read security rules on task.ref_u_governance_invoice.u_service_provider_user

Hi All, After upgrading to london version, we are getting below error message on the home page for a report:   Part of the query on task has been ignored because of read security rules on task.ref_u_governance_invoice.u_service_provider_user In Kings...

Need to make default "Time Zone " for the user.

Hi All, I have an issue i have a user and time zone has set to below time zone but once he logged out again logged in the timezone gets changed. but i dont want to change the time zone when ever the user logged in the default should be same ..but now...

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sinu2 by Tera Expert
  • 2330 Views
  • 5 replies
  • 0 helpfuls

Resolved! Automated notifications for Critical incidents?

Automated notifications for Critical incident(Priority = 1) I tried this one, Notification Triggers in the following conditions:      1.If Priority = 1      2.If Priority = 2 and moved to 1 and      3.If Priority = 1 and when we Update every time we ...

Raj90 by Tera Guru
  • 3085 Views
  • 14 replies
  • 2 helpfuls

How to get only one object in sys_user?

Hi! I want to create parser using VBA and API ServiceNow. For example, I can get all data from sys_user -https://sninstance.example.ru/api/now/table/sys_user My result is : { "calendar_integration": "1", "country": "", "last_login_time": "", "u_e_mai...

Vyacheslav by Kilo Explorer
  • 3779 Views
  • 5 replies
  • 1 helpfuls

Resolved! Restrict the duplicate file attachment to a incident

Hi, I'm a novice developer to service now. I have seen that an incident can have any number of attachments where they can also be a duplicate. There are multiple questions on the same issue, but most of the solutions are focused on the name based val...