can't find table name under "sys_db_object.list".
can't find table name under "sys_db_object.list" but i can directly navigate through that table name.
Forum Posts
Want to Auto Route Incident to Particular Group and Assigned To user based on Category and Sub-Category
Hi All, I have one requirement came up as per below. Scheduled auto ticket for reoccurring audit (Weekly, Monthly, Bimonthly).Ticket Reoccurrence 1 Monthly( first work day of month at 9h00 Paris time) 2 Every Monday at 9h00 Paris time 3 Monthly( firs...
Resolved! ATF Catalog Item Approval Issues
Hello, I am trying to update the record and approve it but I am running into couple problems. I followed this tutorial from servicenow, but it is not working. I am using Kingston btw. The TL;DR version is, how do you approve a catalog item record. Wh...
Resolved! Mandatory Field not Mandatory!
All, This should be easy, shouldn't it? Using UI Policies, when a call comes into ServiceDesk, they can select a call type. For one particular call type (X), they then select a sub-type which is a mandatory selection. If that sub-type selection is 'Y...
Resolved! Survey Issue - You are not authorised to take survey. User not able to take survey from request and From Incident same user is able to Take Survey and completed directed to self service portal.
Hi All, User is not able to take survey from request which directed to Self service portal and user is not an ITIL user. Same user able to take survey from Incident and completed from Self service portal. I have checked by Impersonating the users who...
How to Import/Export test cases, test suites or test results of ATF
Hello, My question is that is it possible to Import/Export test cases, test suites or test results of ATF (Automated testing framework)? If yes, what are the steps to Import/Export test cases, test suites or test results of ATF from ServiceNow Inst...
Resolved! How to make the Checkbox Mandatory
Hello, I have 10 checkbox variables created we want users to select at least 1 checkbox otherwise it should throw an error. How to acheive this
Resolved! Calling a catalog item / order guide multiple times from workflow depending on # of that item requested.
Hi All, I have a tricky one I'm trying to wrap my head around. We have a catalog item that's currently calling an order guide as part of its workflow. This catalog item has a widget that people are using to input the data, the data is being passed ...
Resolved! How to get only Date value from Date/Time field in Client script?
Hi Experts,I have a Date/Time field as below:I only require Date to be fetched from this field using client script. Could anyone pls help?Thanks,Rathika
Service Portal Widget "Server Script" function($sp) or function()?
Should I be putting $sp as a function parameter or not? It seems to work either way. (function() { var cat_item_SYSID = $sp.getParameter('sys_id'); })(); OR (function($sp) { var cat_item_SYSID = $sp.getParameter('sys_id'); })();
Resolved! Force CAPS on Fields
Hello guys, Today I've received a request to only allow CAPS and not allow alpha as first character on two fields on CMDB CI form. I've searched for this in the wiki and I did not find an answer, someone knows if this is possible? Thanks!
Resolved! Hide select fields in Variable Editor but not on form
Hi guys, I have a record producer where I have mapped some of my variables to fields on the back-end. However I also have some variables I want to have shown in the Variable editor. So I would like to Hide the ones that is mapped to a specific field...
Language not changing in Service Portal
Hi All, We have implemented Service Portal for end users with different widgets. But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating b...
How to make Announcement widget transparent in service portal
Hi Community, Can any one help me on make Announcement widget(Cloned out of box) transparent. Where text or data inside the widget should be visible on background Image rather than white back ground. Please refer the screen shot, Where i need Announc...
Resolved! Change the Service Portal Widget Back ground Color
Hi All, I want to change the widget header color in Service Portal. can anyone suggest me on the same. The one above marked in red I want to change the color of the background.
