I'm hoping that someone might have come across a similar request to the one that I have gotten recently. The first request was to be able to stop working out of a shared email inbox in Outlook that is currently redirecting all mail to our SN instance...
Hello, I am trying to see if plugin Virtual agent is avaialbe for installation in persona instances but that does not seem to be the case. Now my question is how to get plugin "com.glide.cs.chatbot" ( Virtual agent ) installed on Personal Developer i...
Hi All, We are in the process of implementing the standard change functionality into our Servicenow instance. I have created a workflow for the template process: We have a rollback function in place so if the approvals reject it should rollback to t...
Dear All, How to edit the Customer service portal, I want to changes the labels for below image for "create case". I already did for csm_index portal but its changing only in csm but how to change in customer_service/home.do portal? Pls help. Tha...
RITM description contains in the following format: Employee Name: Swarnarghya Ghosh Or any name it might haveEmployee Email: swarnarghya.ghosh@#######.com or any email IDManager: XYZ I want to copy the employee name and manager name in the task descr...
Hello, I have scripted rest web service which creates request in various domains some user belong to one particular domain and they have other domain visibility which is set in related list of user table(domain visibility) i have user sent in json ...
Hi all,I'm trying to produce an onChange client script to determine whether the date entered in the 'start_date' field on a Change_Request is before or after NEXT Thursday (relative to NOW). I've been looking at the guidance here: http://wiki.service...
Attempting to POST events from a third party system to our instance of SNOW using the Global - Inbound Event URL:https://snowinstance.service-now.com/api/global/em/inbound_event We have confirmed the post is authenticating, but we are getting the fol...
Hi all, I have a custom (global scope) app that I installed via Retrieved Update Sets module and previewed/committed. Shortly after doing this, I wanted to delete it from my instance. In the past, all I would do would be to go to System Applications ...
I have a ui action that pages the on-call person based off the assignment group of the incident. It will page the on-call person for a on-call schedule that is using that assignment group. Some assignment groups are not on-call so I want to exclud...
I have a Transform map with multiple field maps, but want to perform an update on only one field map and ignore the rest depending on a certain field's value in the target table. For example, in my test user table, if the u_test field is empty then o...
Hello, I am new to servicenow and my Question ist, wether it is possible to discover monitors and dockingstations connected to a computer, with servicenow discovery. And if so, to add them to AssetManagement
Hi All,We are looking to move our release management processes into service now. I am trying to get to grips with how the system works OOTB so we know what work we need to complete to fit our needs.On the release record there is a Schedule section....
Can SNOW directly send emails to an SMTP server instead of going via exchange ? I mean sending email to xxxxxx.corp.gwpnet.com , port 25. This server is already smtp enabled so we may not need to use exchange at all.
Hi! I am trying to set up a basic version management function. I have a working approval workflow but every time a record is approved, I would like to increase the version number of the record by 0.1. It should also be possible to manually set the ve...
