Default Landing Page in Mobile App
Hello All, We need to change the default landing page to Service Portal Homepage when login through the Mobile app. Any suggestions on how to achieve this. Thanks in advance, Khozema
Forum Posts
Resolved! SLA calculation for Reopened incident.
Hi, I wanted to understand SLA calculation for Reopened incident. Current configuration- SLA is attached when NEW incident is created, paused when placed on ON HOLD & stops when set as RESOLVED. Also taking into account that we have retroactive start...
Resolved! how can we calculate distance between two points using longitude and latitude in servicenow
how can we calculate distance between two points using longitude and latitude in servicenow?
REST API get only records updated after certain time
How to write write an API call to get records updated after certain date/time? For example https://tesla.service-now.com/api/now/table/incident?sysparm_query=sys_updated_on>"2018-06-01"
Service Portal widgets equal height
I have a row in Service Portal with three columns, each holding a widget. I want to make those columns the same exact size (height and width). On the main page, I have the following CSS:.wrap { display: flex; flex-wrap: wrap; flex-directio...
How to get outlook calendar events for a logged in user without requiring additional login
Hello,I am interested in getting the logged in user's outlook calendar events via a REST call to this API:Outlook Calendar REST API reference https://msdn.microsoft.com/en-us/office/office365/api/calendar-rest-operations#all-calendar-api-operationsMa...
Resolved! How to create a notification in a worklfow with the variables from the catalog item?
I have created a workflow that has a notification being sent. But it seems to not be in the right format because it is not copying the variables over. Here are some of the variables. Can someone help with the script part? Here some of the variabl...
Resolved! send the approval by using of Business Rule?
Hi All, I Have an issue., I want to send the approval by using of Business Rule. Clearly., We have a field called 'SCM'.it is choice list (Mangers). I want to send the 'SCM' to approval when the ticket status changes from 'onHold' to 'Request Approva...
Resolved! how to add index to a specific column?
how to add index to a specific column. the column is in CMDB.
Trigger email notification on task closure
Hi all, I have a simple workflow with two tasks, but my RITM has an attachment included. This attachment is added on the first task and I would like for it to be included in the email notification that goes out to requester when the request is comple...
Resolved! Create Metrics Definition to capture Updated By
Hey everyone, I'm a novice with ServiceNow (currently Jakarta), and our organization doesn't have a developer, so if I want something, I have to learn it myself. I'm normally fine with that, but I'm stuck on a recent project. I need to report on t...
Inbound Email Action - Based on Recipient
Hi All, We have a mailbox setup that will automatically forward emails to our SN instance. Based on where the email is coming from, I'm trying to have incident tickets created with pre-populated fields. I'm having trouble with the script - as it's no...
Resolved! Set user preference when user added to a group
Hi All, We are in the process of adding a dashboard to our customer portal. This shows various reports about that customers incidents. When a portal user drills into the incident they get the self-service view of the form. On our incident form we h...
How to change the state of work order task by Rest API?
Hi Everyone I am currently new in Service Now and working on Work Order. I have set up a work order template which contain 4 dependency tasks and i want to change the state of task by api. I come to know that after assigned task to a user state chang...
Resolved! Is it possible to turn user input on a String field into a clickable link that displays on the form?
This is a bit of a strange requirement but I need to figure out a way to take a string that a user enters into a string field and then turn it into a clickable link for them. My initial thought process for how I'd do this is to create two fields : 1...
