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Cannot make variables in variable set public

Hi ,I am trying to make a public cms page through which user will access a catalog item . I have tried this link :-ServiceNow KB: Making a record producer and catalog item public on a CMS page (KB0551300) This is working if I have variables defined i...

avikdg by Kilo Contributor
  • 3023 Views
  • 6 replies
  • 2 helpfuls

Resolved! Not able to open incident form incident number

Hi  I am new to service now and doing some change on my incident form. Now When I want to look incident under open tab i.e. Incident --> Open . I am not able to open incident by clicking on incident number . Screenshot attached :-    

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coolsaurabh by Tera Contributor
  • 4194 Views
  • 8 replies
  • 3 helpfuls

Resolved! Add Take me to the Instance Link in email notification

Hi Team, I have a query that while working on Email Notifications for Incident, there are some OOB Notifications defined. But I want to add a link as "Take Me To The Instance" under the email notification body text. Once any user click on that link i...

SNOW46 by Tera Contributor
  • 6425 Views
  • 11 replies
  • 2 helpfuls

OneLogin SSO Integration

Has anyone used the OneLogin SSO with ServiceNow? I was looking at setting it up for a test but am unsure of what the proper settings are.

Jim Coyne by Kilo Patron
  • 2378 Views
  • 4 replies
  • 1 helpfuls

Resolved! Split() method in workflow does not work

The requirement is to get a list of users from catalog item form and assigned them to groups.  I used the variable type:list collector for variable "Select User (g_1_user).  In my workflow, I used "Run Script" to run the following script: In logs, I...

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Nancy8 by Giga Contributor
  • 3658 Views
  • 7 replies
  • 7 helpfuls

Fields not displaying in the View for non-Admin Users

In my custom table, the fields on the form are not getting displayed to the user who is part of our application and not part of sysAdmin group. Read ACL on the table doesnt contain any roles   There is no specific access level defined at the view or ...

updates with createOrUpdateCI versus glide record

I'm working on a Script Include that will update cmdb ci records with specific information based.  This will be done via a schedule job and some discovery business rules.   My original thinking was to use something similar to the code below so I coul...

tenagra by Kilo Expert
  • 2506 Views
  • 7 replies
  • 1 helpfuls

Translating (TRT) table [problems in import]

Hello all,I am trying to translate servicenow to Arabic [no plug-in yet]. So using debugging feature in system localization plug-in, I can find that service portal widgets' text is available in translated text table (TRT). However, when I go there, I...

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osalm by Kilo Contributor
  • 5657 Views
  • 2 replies
  • 1 helpfuls

Resolved! GlideAjax in Catalog Client Script

Hi all,We have a custom table that contains a service, category and a subcategory. We also have a variable set that is connected to several items. On the variable set there is a field called internal service. When a change happens on this field a cat...

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Parent not available in UI action condition related list

Hi all, Today I found myself dumbfounded again, always a good start on a Monday...The case being:I have 2 related lists, between the tables sn_hr_core_course_case and sn_hr_core_training. I have created 2 relationships for this, 1 to get all the Cour...

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Chris P_ by Tera Expert
  • 5116 Views
  • 3 replies
  • 1 helpfuls