We have an environment where we will have a Development Team, and an Administration team. What we need to do is when the Development Team completes a project, they supply the Administration team with some documentation on what was developed, i.e. t...
Is there somewhere I can change the font on all email templates? It appears to default to Times New Roman but I need it to be Arial.
I am currently making a Automated Test that tests the Incident Application. My test is failing when I instruct the test to click the Assign to Me UI Action. After a series of steps that created the Incident record, and populated certain fields, as we...
We have a requirement to update a flag x on the user record depending on the value on another field y.We have 3 options:1) Write a after BR which executes when the record is updated or inserted and update the flag x depending on y flag - Will get cal...
Hi, We are working hard to get the service portal working however we've encountered an issue and we do not know the solution as of yet.We have around 400 catalog client scripts in our current Catalog. Most of them do basic form validations. Which are...
Good afternoon,I am trying to populate blank "Assigned to" fields when an Incident is set to "Resolved" or when a task is set to "Closed Complete." I have created two business rules to complete this. The first business rule runs on the "Incident" tab...
Hi All,I am working on amending the release module to fit our needs so that we can move our release processes into Servicenow.On the release form there will be a CI field (reference to the cmdb_ci table), however sometimes when the release is being r...
I am trying to crweate a 404 error page for the Service Portal, and I want to add an image. All the threads that I can find give example HTML code to use. I am competent enmough in HTML coding to use it to do what I want, but I cannot find a way into...
Hi,Can somebody tell me what I'm doing wrong when I try to access the current object in my script include below.I have a reference qual on a field that looks like this : u_my_shopLIKEjavascript:GetShopsFromGroups(getMyGroups())[0];^EQand my s...
Hi All,We have a UI action of 'complete' on our change request form. When this UI action is selected it needs to check the following:1. Proposed change has been applied2. if the client communication needed field is ticked (u_client_communication_ne...
Hello All,When incident assignment group changes for a p1 incident, i want to complete my existing sla and create a new sla for the new assignment group selected. This is to track the time spent by each support group involved in the incident. SLA sta...
Hi guysI have a display business rule with the following and it works fine on the back end. However in the portal view, it does display but for only 5 seconds, were as in back end, it displays until i click the X to remove itAnyone any ideas?(functio...
Hello Everyone,We have a requirement where i need to resize the size of widgets on ITIL Homepage dashboard, i have activated Responsive Canvas plugin but still i unable to resize/reduce the size.Can anyone please help me out
Hi, we would like to track the assigned to changes using metric.I have created a custom field - old value to store the previous assignee. My question is, how should I capture the three important information below in metric?1. u_old_value = previous...
Hi All,I am tried to parse the SOAP XML response but i am not able to do so. i am using below codevar response = s.execute();var ResponseBody = response.getBody(); var status = response.getStatusCode();gs.log(ResponseBody);var xmldoc = new XMLDocumen...
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