We are using LDAP integration with the Listener running every 5 mins and a Scheduled Job that brings in new Groups at 10:30 pm every night. Someof my co-workers think a new group will be created if the group name is changed in Active Directory. Can a...
Hi,I have a business rule that prevents an Incident ticket from being progressed when the caller is the default 'Guest'. This rule is running before update and says if the caller is Guest, abort. Pretty simple.Now, i have a requirement to allow users...
Hi,I'm trying to translate a menu section, I went to navigation menus, then selected the menu I want to translate, then created a bookmark in edge, then changed language and clicked on shortcut, I looked for the "Display text" field to put the transl...
Hello,I need to hide the "delete"button from approval form.How can I proceed to do that ? I searched on the Service Now community but there are a lot way to do but I need the simpler way.Thanks in advance for your help.Regards,
Hi,Under System UI --> UI Actions, there are two different records for 'Cancel Request' UI Action under which one record has List action value as 'true' and other has 'false'. So, I would like to understand how the List action is different from Form ...
Hi all,I need to add a few links on a record producer form so user can click and get another page open.Record producer available from the new self-service portal helsinki patch 3Is it any way to do this ?Ps: keep in mind that UI page, UI macro are no...
Hi All,I am retrieving the total (active & inactive) record count over a record producer form through Client script and script include which is working fine.But, there is a OOB BEFORE - QUERY business rule which is running on User [sys_user] table wh...
Hi all,I know various flavors of this question have been asked before; yet I can't seem to find a simple solution.I am running Geneva.On the CHG form, I have 2 date/time fields:Start Date (start_date)Notification Date (u_notification_date)If the user...
Hi community,it is the first time I'm trying to set a group approval for an item.For the catalog Item we are using the OOB related list to add the groups to approve the request. For what I was able to see that list is related with the sc_cat_item_app...
Hi ,I have a problem with the subject in the email notifications.The subject gets truncated in the email.Intiially the max length of the subject was 100 in template notification and also in email logs .I have changed the max length in all the 3 place...
Hey All,So I'm currently doing an integration with ServiceNow.However I'm having issues with creating both an Asset and a CMDB_CI item in one post call. simply, I make a POST call to api/now/table/alm_assetwith a dataset populated with all the Asset ...
Hi there,I'm figuring out the best way to do this..In my form, I have 2 fields: caller and hospital.Caller refers to the users table, Hospital refers to the company table.My goal is: whenever I populate the caller field, the system needs to lookup th...
I am looking for something to build during the knowledge 2017 hackthon. I have a few ideas rattling around:1. an update set deployment automation tool, which I started working on last year and already have a significant amount of work into - http...
What I want to achieve: there are 10 groups of 2 people. I need to get at least one approval from each group. If a user is the member of several groups - he needs to approve several times.If I add "Group Approval" activity and select these 10 groups ...
Hi,We are having an issue with the following code - which runs but does not update the reference field we are targeting. Can anyone advise on the code below and why it isn't working?The code is based on the following page http://wiki.servicenow.co...
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