I am trying to convert a paper checklist form into a UI Form, but I am struggling with some basic design issues.The format of the form is several tabs, each with a number of questions, about 12-15 each tab, and each question quite long and detailed.N...
This is my current code for a catalog client script: function onSubmit() {//g_form.addInfoMessage("Before error");var datefrom = g_form.getValue('u_it_email_ooo_datefrom');var dateto = g_form.getValue('u_it_email_ooo_dateto');if(datefrom > dateto) {g...
Hi All, I have created a catalog Item which simply creates and auto-resolves incidents. For this, I have setup an email notification to go out to the caller. Attached is my "When to send" condition. Notifications are not getting triggered and not abl...
I have a div that is false and i make true to appear as a popup onclick - saying copied to clipboard. then i have a setTimeout to make the div dissappear. Why is the setTimeout taking so long to start? If i take the 300 away the div disappears to...
HI, I want to get all type of tickets such as Incident, Service and Change requests by one Service now Rest API call.As API's are defined and accessible with table api's,i could only provide only one endpoint to access specific table related tickets....
I have this BR that helps filters out assignment groups depending on the role. I have this one user that has both sn_customerservice_agent and itil role. But when I impersonate her I'm unable to pull any of the groups up under incidents and case. ...
Hi, I have a serviceportal page with a url servicenow.com/Brick and i want to change it to a new url servicenow.com/Duck. How can i redirect users that have servicenow.com/Brick saved as a bookmark to servicenow.com/Duck. thanks
Hi All, I've developed a widget called "My Active Tickets" in Service Portal. For that, I've used a widget called Simple List widget. This widget is used to display the current logged in users related(Incident, Problem, Change, and Service requests...
Hi I have one UI Page in that i have 2 fields one is reference " approver "to User group and one is "Type" choice list. when i select on Type choice value based on choice "approver "field reference field will get details after select group name i ch...
Hi experts, I am trying the below code to convert the duration field (u_duration) to seconds, but its not returing the correct value. var notif = new GlideRecord('u_notifications');notif.addQuery('u_active', true);notif.addQuery('u_company', cmp);not...
we have a requirement that users want to directly drag and drop the email from their inbox to ticket and it should get attached is it feasable ? or any oob functionality servicenow provides?
This is my interview question can u help me?
We have a 'Requested Items' related list in rm_story table to show which RITM has been associated to that particular story . Similar way , we wanted to see the linked stories in RITM level. For that I have created a new relationship between 'sc_req_i...
Good morning, I have some reference fields that are allowing the user to enter text into them but do not bring up the reference list or save whatever is entered in the field. I have checked my Business Rules and ACLs. I do not see anything preventi...
I am trying to populate the Phone number of the contacts in the Location table through transform map. I have an Excel sheet which has the phone no of the contacts. I tried various transform maps scripts but the issue is with the dot walking since c...
