Hello everyone, I'm currently facing an issue where an event is triggered for unapproved items on the 3rd business day. However, since the schedule job runs daily, the event continues to fire on subsequent days if the item remains unapproved. I need ...
Hi Experts, We have an catalog item, when on change of value there should be a barcode image populated, this is working perfectly for admins, when logged as ITIL user, on change of value the barcode image is not populated. The logic is we are fetchin...
Release: YokohamaI think this is impossible, but tell me how this might work. Perfect configuration: An admin account (without MFA) could emulate an MFA account without MFA.Current configuration: The admin account does not require MFA. When the admin...
Is it possible that user can see records from the reference field lookup view, but can not select any of them?
Hello! I have a form that already shows the company name according the loggedin User. I want also show the company logo automatically in an image field I created in the same form. I did an BR, but it doesn´t seem to work.How can I achieve this?
In my PDI, I have managerhub, HR core, and Employee center core & pro installed.However, when I impersonate a manager, I can't see any of my team requests, even though I did submit an HR case as those users: I checked the widget instance option, and ...
Hello everyone,I get this error message every time I log in to the instance for the first time:I checked restricted and it's still in Allow state:I don't know why and how to fix it. Please someone help me.Thank you so much.
This article demonstrates how to build a custom Service Portal widget that allows end users to accept or reject the resolution of an Incident.When an incident is moved to the Resolved state, the widget appears to the user.They can either:Accept the s...
Hello, I would like to make a variable hidden on a catalog form, visible & editable on the RITM. Here I created a variable called 'Mobile Number' which is not available on the catalog form, however for some reason it is also NOT available on RITM, se...
Hello, I have a requirement that the user should be able to reopen the incidents from now mobile app. Do anyone have achieved to show the re-open button on the incidents while opening from the now mobile app. Thanks in advance. Jitendra
I have created one declarative action (sys_declarative_action_assignment) for applying the template in service operation workspace in that I have used below script ,this is not working can someone please help herefunction onClick() { var selected...
How do I edit the reference qualifier on "verify the employee requesting this case" in the HR agent workspace? For some odd reason, the field is only pulling in a handful of people, where there are about 1K+ users on the instance.I swear it was worki...
Category should be filled if a word is in the short description. how can i solve such problem?
Hi All, I got a new requirement , that is to create 2 different SLAs one is for morning SLA , when someone create SLA before 12PM , then one SLA will be attached and that should have breach time till the current business day second one should add wh...
