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Resolved! ServiceNow ITSM

Hello Team, I am writing below program in Background script to count of Vowels in Given string , I am not able to run this program. not getting any count . Please help me to correct this   var str='servicenow fundamentals'  var vowels = "aeiouAEIOU";...

Community Alums by Community Alums  
  • 355 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to populate user group in a field through client script.

We have one field "user" and another field "group".When we add the user in the reference field "user" then if user is member of group "RSD" then RSD gorup should be auto populated to the field "group".User can be mmember of multiple group but here we...

Resolved! Dropdown choices import to Excel

Hello everyone,I need to create a dropdown for a catalog item with more than 50 choices. Is there a way to import them from an Excel file and not create them manually?Thank you very much in advance and best regards

Course "Welcome to ServiceNow", Tasks Module - Visual Task Boards

Hi All, I'm taking the course "Welcome to ServiceNow," and the Tasks Module has a Lab Simulation that is giving me problems.  It asks to create a Visual Task Boards, and the items 6 to 8 are giving me problems:It looks like you need to insert a speci...

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MaynaA by Giga Contributor
  • 435 Views
  • 3 replies
  • 0 helpfuls

How can I force record updates in a transform map script?

In a transform map, if there is no change between the data in the source table and the target table, it is ignored.But I want to update the target record even if there is no change in the data.How do I set this up? The source table contains only the ...

Yuri____ by Tera Contributor
  • 441 Views
  • 1 replies
  • 2 helpfuls

Catalog Variables Not Displaying Data in Reports

Hi, I have been trying to build a report on the "sc_req_item" table to display one of the variables from the catalog item associated with that RITM. Following the instructions in the ServiceNow documentation, I added the "sc_req_item" table to the re...

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Ya_Ga by Tera Expert
  • 957 Views
  • 7 replies
  • 0 helpfuls

Resolved! Flow Error

Can anyone tell me the reason for this error. Sometimes the flow is working . Sometimes this error came.Thanks in advance.  Encountered error executing instruction: OpInstruction{id=4, opClass=com.snc.process_flow.operation.GetCatalogVariablesOperati...

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Activate the appviewX plugin

Hi All,Can anyone answer the below questions. 1. Does anyone using the appviewX plugin??2. Is there any way to integrate appviewX with servicenow instance.3. Can anyone please provide us the appviewX related docs like how the plugin will work within ...

LaraReddy by Tera Guru
  • 1340 Views
  • 3 replies
  • 0 helpfuls

Incident Status auto changes to 'Open' from Resolved.

Here is the flow: When the Analyst 'Resolves' the Incident an email goes to the requestor either to approve or reject the resolution. The hyperlink provided in the email redirects to the Service Portal. From the Service Portal user have the buttons '...

SAS21 by Tera Guru
  • 459 Views
  • 5 replies
  • 0 helpfuls

Duration field

Hello Folks,In one of my instance for field XYZ Duration it's showing Minutes and seconds. But in prod instance the field only showing time in minutes not second is getting showed.EX: Instance 1 - 8 min 25 SecInstance 2 (prod instance) - only showing...

VedantK by Tera Contributor
  • 201 Views
  • 1 replies
  • 1 helpfuls