Resolved! Knowledge base-User Criteria
Can you apply user critria at the individual artical level, when creating a new knowledge article?
Forum Posts
How to create multi level pivot report with custom columns
Hello All, can we create a pivot report like below ?? ProactiveReactive response %-ageAverage Time to SME (h:mm)Max Time to SME (h:mm)MTTR (Mean) (h:mm)MTTR (Max) (h:mm)Update Breach %-ageKPI Breach %-ageP 100N/AN/AN/AN/AN/AN/A P 210100%N/AN/AN/AN...
Filter Subcategory based on the selected Category using UIBuilder
Populate Subcategory based on the selected Category from the dropdown in UIB.
Resolved! Is it possible to create test plans for multiple test templates at once?
Hi, We are uploading multiple test templates into our IRM solution. Is it possible to create test plans for all those test templates at once? Current way would be to open each test template and click on 'create test plans for all controls', which ha...
Resolved! Failed to Register Watcher
Hello,I have a flow that was working a short while ago that seems to be throwing the following error: Failed to register Record watcher for ee913757d69f12109edb436d6922ee98 with condition sys_id=5b917757c39f121015807e43e401314e on table sysevent The ...
Update ng-bind-html content dynamically
Hello experts, I'm trying to fulfil a custom functionality which will change page content dynamically based on value which is looking for the matched html field in a table. the content should be changed on title click. The issue is the html is render...
How to create a report that will just show the first Response SLA attached to the incident?
Hi, As per the requirement, we had made the retrospective start unticked in Response SLA. Now, I want the report of the incident SLA's (Response) which was first attached to the ticket. Can someone help me in this?
Mastering GlideAjax and Script Includes: A Guide for ServiceNow Developers
Introduction:When developing in ServiceNow, you’ll often encounter scenarios where you need to fetch additional data from the ServiceNow database server without refreshing the page. One powerful way to achieve this is by using GlideAjax with a Servic...
Script hangs when fetching in-progress HR Cases without a limit.
Hi Community, We have a requirement to retrieve a large number of in-progress HR Life Cycle Event records where all associated HR tasks, requests, etc., are closed. We created a script include to handle this, but it works only when we set a limit of ...
How to integrate custom Javascript SDK in Scoped app?
We have developed the Javascript SDK using ES6 for our product. I want to use this SDK in the ServiceNow scoped app. Based on my primary research, the ES6 class syntax won't work in ServiceNow backend scripts (like Script Includes) because ServiceNow...
Resolved! Workspace UI Action labels are different in backend
Hi, Some workspace UI actions have different labels with the backend. I noticed it might be probably configured sys_ux_form_action_layout_item. However I saw one of our UI Actions has the same value on sys_ux_form_action_layout_item and sys_ui_ac...
Copy value from incident to standard change from ootb ui action
Hello Everyone, How to copy Incident fields (business_service & cmdb_ci) to the new Standard Change record when you click UI Action - Create Standard Change(below), from the Incident Record? : What would be the best approach in customizing this UI ...
Time Limit for On Demand ServiceNow Fundamentals Course
I want to take the ServiceNow CSA exam. As you all know the "ServiceNow Fundamentals" course is required in order to get your voucher. It is to my understanding that the voucher is good for one year from the time you complete the "ServiceNow Fundam...
'create known error article' it should trigger approval to the problem task Assignment.
Hi Team,I have requirement where after submission of 'create known error article' it should trigger approval to the problem task Assignment, can someone help me that how can we achieve this. As i have tried to customize new workflow in the approval a...
Button on email notification should close the RITM
Hello, I have requirement. When an email notification sent to user, the notification should contain button let's say "CloseReqest" and once the user clicks on the button it should close the RITM record state to Closed Completed . Could someone please...
