For some service offerings, the Owned by field displays correctly in the list view.For other service offerings, the field appears blank, even though the value is present and visible on the form.When attempting to update the Owned by field from the li...
Hello all -- I am trying to do some theme building for Next Experience UI and I'm wondering if anyone can provide information about what to put in the UX Style record to adjust the color of the banner along the top of the screen, when a form or list ...
Hi,I'm new to the UI Builder,I create new workspace including Calendar report component that show event of incident recordsomething like this And I want to open that incident record in a new tab when clicking on that incident.I try to print the paylo...
Hi all,I have a requirement where, when an SC Task is created in ServiceNow, I want the Due Date field to automatically populate 5 days after the creation date.I want to know how to achieve this in two ways:Calendar Days: Simply add 5 days including ...
Hello, We use to get tickets created in Servicenow from salesforce (means from salesforce, they use to launch a record producer). Now the requirement is when ticket in salesforce is moved to particular stage, it should auto create a ticket in SNOW wi...
I'm trying to implement a GlideAjax scenario where, whenever a Server Class CI is selected in the Configuration Item field on the Incident form, the Description field should be auto-populated with details from the selected CI. The details include:Ass...
Hi guys, what's up?I'd like to ask a question: in ServiceNow, is it possible to configure that certain groups are not visible to specific users?For example, in a reference field in the groups table, would it be possible to make certain groups not app...
Hi, I have created 4 new Catalog variables Requested for User, Office Phone, Alternate Phone, Catalog Owner to the existing form. I have created catalog client script and script include for these variables (onLoad catalog client script and onChange ...
How is workspace access managed in SN? Is it by role? I ask because our team owns a custom workspace and they have asked me if we need a specific role for our agents to use it because we're trying to crackdown on cost/license use. The idea is to gran...
Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics? are we missing any step to configure the reports?
Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics?
There is a challending requirement on Case table. Through API we are getting datetime value to a custom field - 'Promised Resolution Date', Now SLA should should set it hours based on this field once the time is up SLA needs to breached. Any ideas, o...
Hello All, I have added new records in a Table in Dev Instance of SN. I need to move the changes to Test Instance. I see my update set is empty. Do I need to export the XML for the Records to be imported to Test Instance for them to appear in Table i...
I have created three choice include none, All my choices work as expected but when i choose choice 1 to None it fail to hide the filed and same for choice 2 and 3 as well kindly need clarity on this. function onChange(control, oldValue, newValue, is...
Hi team , I added the ITOM add-ins in my own instance and I try to use the service mapping function from my instance，it report me the error " Service Mapping is not supported for non-leaf domains."Can i have your help to guide me how to fix the issue...
