I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...
Hi everyone!I am finding myself into a situation where I have a table with simple fields {name | number | sys_id}.I created a catalog item that has a Lookup Select Box to get the values from that table. Moving forwards, I created a flow to handle the...
Hello Community, I am currently working on Inbound email actions for the creation of an incident. We want to change the Inbound Action so it will create an Incident even when the Inbound action can't find a User for this email address in the system. ...
What is difference between synchronous and asynchronous Business Rules?
Hello experts, I'm looking for best practice solution for adding my requests as first breadcrumbs when a customer is clicking on incident/request from my request on esc portal: did someone implement this kind of request? Thanks, Tomer
Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot
Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...
I have setup the Salesforce Market cloud integration to fetch the user subscription data as per documentation but I am able to see restricted caller access privilage error as below
I want to add a new State i.e TEST in between the two state ASSESS and AUTHORIZED. I wan't to do it for standard change form only.How can I do that?
How to Hide the "CI removed" message in activity in incident form when we change the CI in incident form?
Hi There,i have a rich text field and it should populate only when variable erg is selected.also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill. ...
In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this?
I am trying to do something that should be simpler than it currently is. I need to get the Device ID of a PC from our Entra tenant using the DIsplay Name. The only action I see is "Look up Devices Stream"...and I am having no luck with it. I am jus...
Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...
