How do I use SQL to query ServiceNow?
Is there a place I can write SQL in ServiceNow to query the tables? You would think there would at least be a command line interface to my MySQL backend right?
Forum Posts
Jira request body custom action error
I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...
Updating JAWS commentary for ServiceNow Navigation
Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...
Disable NowAssist / Virtual Agent AI Training on Specific Data
Hello Community,We have a requirement related to AI data governance for NowAssist and Virtual Agent.We need to ensure that privileged data is not used to train:NowAssistVirtual AgentAny other AI/GenAI capabilities within ServiceNowThis is required to...
how to trouble shoot this "8 contractor accounts that haven't triggered an email to the manager"
Hi Community,How to troubleshoot the below issue?We now have a total of 8 contractor user accounts that haven't triggered an email to the manager with log in details upon creation. Can this perhaps be investigated? We can of course just set a new pas...
Trigger flowdesigner based on UI action
I have a UI action called ‘Aha’ in Requested item table. When I click on it, it should trigger the Flow action. How can I configure this? I’m looking for a step‑by‑step setup.
anyone created ATF Test Cases in Workspace?
Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...
Playbook Attachments Mandatory
Hello, I'm wanting to make adding an attachment to the playbook activity mandatory. As in the User can not move on to the next activity until an attachment is attached and a notification pops up informing the User of this requirement. Does anyone kno...
Resolved! Need a learning path
Hello there, I am new to ServiceNow and I started with ITSM module. Now I got a requirement and I need to learn GRC and I started with fundamentals in the Now University. In order understand both technical and fundamental side of GRC what are all the...
Http Rest API throws 308 permanent redirect error
Hi All,In flow action i have consumed REST API using REST step. When i call it it through 308 status code though its working postman in postman . I suspect it happened due to wrong locaiton attribute value in response header.can anyone help on this, ...
How can we allow Out Of Office/auto reply mails to be received and processed on tickets?
How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...
Using a background script, I need to retrieve the inputs and outputs of a Flow Designer execution.
Using a background script, I need to retrieve the inputs and outputs of a Flow Designer execution in servicenow YOKOHAMA version
ServiceNow University SSO loop issue
I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...
Would like to deactivate the API that are not usufull for my instance
Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...
Change Bulk upload
Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...
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