Hi,I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta-p/2332003 https://ww...
Hi,We have a flow running on RITM, when Sctask created and when state = onhold, substate = waiting for customer for 7 days, and no response received, then the catalog task should be closed, if state/substate changes before 7 days, then the timer shou...
As per the requirement i have created one new notification and that notification should trigger everytime when a new incident is inserted/created but it should trigger after 10 minutes of incident creation.notification should triggers to assigned to ...
Hi Team , Problem StatementWe have implemented a 3‑Strike rule using Flow Designer for Incidents that are put On Hold with reason “Awaiting Caller”.Expected behaviorWhen the Incident is Resolved or Closed, the strike monitoring must stop immediately...
I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...
We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...
I want to generate a report listing all Standard Change Templates and their associated Standard Change Task Templates. Could you guide me on how to create this?
Team, I am doing CSA training in lab instance. the screenshot below is not reachable for password change. Please assist.
Hello, I currently have a requirement where if a catalog item is submitted, a script needs to run to test if a selected user is already in another group. If the user is not in the group, the submit should fail and an error message should appear. I tr...
Hello, I am trying to setup read-only display of Record Producer questions and answers from question_answer table on my record page in custom built workspace. I was able to create a API connection to fetch the records via REST. The Data Resource is p...
I'm trying to copy cause notes and fix notes to close notes on the problem record when the state changes to resolve. cause notes and fix notes both are HTML-type fields, and close notes is a String-type field. if you add any special characters in ei...
Hello Developers, When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. same th...
Hi,I am trying to open a new record in the Service Operations Workspace. I have created a declarative action - Create Alert which is implemented as a client script. I have written this code in the Client Script function onClick() { var con = con...
Hi All,Currently working on UI builder. I have a requirement to update a checkbox when the activity is completed. Currently in 'In progress' state, the checkbox appears. Once we click and click on 'Continue' the activity completes and move to the nex...
