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Validate Variables values test step not working

I want to verify that a given variable on the catalog form is not empty. Added the test step 'Validate Variables Values'  . Then selected the catalog condition as Requestor Data Cost Center is not empty.But the above is not working after i run the sc...

Resolved! User Criteria in Record Producer

Hello,I'm currently working on a customization that allows end-users to create announcement records on the portal. When creating an announcement record from a record producer, is it possible to customize the end-user to select the User Criteria to wh...

SHWA by Tera Contributor
  • 1867 Views
  • 4 replies
  • 0 helpfuls

add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record.  It works great for other places in the Incident record, but doesn't show up for Location.  The location and name are both fields showing info from the location table, so attaching it to ...

mheyman by Tera Contributor
  • 61 Views
  • 2 replies
  • 0 helpfuls

Make change template fields read only

Hi everyone!I have a requirement to make some fields in the Change property read-only.I've already managed to do most of the work by including them in the "Standard Change Properties".However, there are two fields that I'm having trouble with, even t...

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Disable submit button via client script

I have an onchange client script and I need the submit button to be disabled if the field is empty. I tried this method, but it's not working. Could someone help me disable this field when it's empty?function onChange(control, oldValue, newValue, isL...

Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

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Kachu by Kilo Sage
  • 1024 Views
  • 12 replies
  • 0 helpfuls

Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

Drishti by Tera Guru
  • 321 Views
  • 11 replies
  • 0 helpfuls

Resolved! Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

I smVirtual Agent - 2 Catalog Items Render Differently

We have ITSM Pro and I am working with Virtual Agent.  I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this...

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