Hi Team,May i know the difference between Workspace App Shell and Portal App shell. And how we are using those in the instance. I know that Workspace App Shell UI we are using in the workspace but portal how? could anyone clarify on this please! Is t...
The instance disappeared.
Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...
I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...
While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...
I can't able to create a flow in sc_req_item. Can you help me what went wrong
Hi everyone , I have a use case of ACL . So can please help me for this use case - A User having a particular role(ITIL role) should not be able to attach a attachment/file through attachment option which is available on the incident form . Thank Yo...
Hi We are executing one token API from the service now using RESTMessageV2 - execute().APIs return status is 302 with token information in cookies. But when we execute it using RESTMessageV2 - execute() from service now it returns 404 status and no ...
I have an HTML variable containing the code below, but I need to insert the value of another variable into this HTML code so that when the catalog item is loaded on the portal, the value of the variable appears. Could someone help me?Replace Nome do ...
I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...
Good evening. I'm trying to get a better understanding of the capabilities of the Service Request Fulfillment Flow Designer flow, in an attempt to enable a Citizen Developer program in our organization. I see that out of the box, I can easily add a ...
Hi everyone @Matthew_13 ,I am working on a custom Workspace page in UI Builder.What I am trying to achieve:I have:A Dropdown componentA Glide List componentThe dropdown contains values from a choice field (u_choice_1) in my custom table When a user ...
I have Vancouver version & all NLU plugins are enabled and when I click on NLU workbench > Models, it shows the error "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the ...
Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...
