Forum Posts
Execute pre-import script - Data stream
I need to pass a single input parameter to a Data Stream using the Pre-Import Script.I've already defined this input parameter in the Data Stream configuration.I've also set up a Scheduled Import and linked it to a Data Source.In the Data Source, I s...
Interactive Filter option not available under administration in left navigation menu
Checked the required set of plugins that need to be available for interactive filter , all the plugins required are already in the up-to date state on the instance.
How to package multi-scope changes into a single installable app (I accept other methods too)
Hi everyone, My team and I are planning to create an application in Application Studio that encapsulates all the common configuration changes we normally make in our customers’ instances — so that by simply installing this app, all those changes are ...
Walk-up Experience Configuration Question
In ServiceNow Walk-up Experience, I need to have two different types of appointments; one (call it ATA) takes an hour and the other (call it ATB) takes 30 minutes. So they will each need their own Advanced Configuration (sn_apptmnt_booking_service_co...
How to enable the 'Open yearly certifications for business applications' widget in EA Workspace
In the Enterprise Architecture Workspace, we've been given a requirement of adding an OOTB widget/APM EA Configuration called 'Open yearly certifications for business applications' However, what we've noticed that this no longer appears in the 'APM E...
How to create a report on all the individual users in the system currently holding roles?
Hi All,How do I create a Dashboard Report on the detailed audit trail of user roles, including the role ID assigned to each user, who added or removed the role, and the corresponding timestamps. Thanks!
How to link RITMS together
Hi there, in a flow triggered by a service catalog submission (onboarding) i am submitting other catalog items e.g. : Onboarding form gets submitted -> submit catalog item to request a computer How do I make sure in the related lists of the onboard...
Set Value of a Catalog Variables with other Catalog variables on a SCTASK
Hi there, Scripting isn't my strong point, so please be gentle! - I have a catalog variable (script_output) from a catalog item that is being used to create user accounts. I would like to pre-fill the variable script_ouput with other catalog variable...
SLA Trouble
The SLA for incidents is not triggered when the start condition is met. This occurs after upgrading to the Zurich version
Resolved! Help with script in flow designer: Fetching a number from sys_user and adding 1
I need to query sys_user, where a custom string field u_g_number is located. This has a format of "G"+5 digits. I need to get the 5 digits, treat them as a number and add 1. This script is my script:var maxNum = 0; // keep track of the highest numeri...
Resolved! Changing the timezone from user preferences will affect the sys_user.Timezone?
I am tring to change the timezone from the user preferences but the updates are not captured in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?
Default URL of KB article to Permalink URL
Hi, I work on a custom application and we use a custom service portal. The portal has lots of widgets and buttons int it and end users are using it currently. When we click on KB Category Tree and select one article and click on it then it opens wit...
Client Script not working in SOW
Hey all - I did read through some other posts but didn't find what I was looking for as I had already done those steps of troubleshooting. I am working on rescoping some of our work as our SOW was stood up quickly and before there was much in docs/su...
Global Search not able to find the records in Workspace
Hi team , how to fix this global search issue can anyone please tell , The issue is when i am searching this above record in workspace its throwing the below error.
