Custom Chart Colors not showing up in reports

[pkhoan]

Hello,

I followed this wiki to specify custom colors for my reports: Configuring Chart Colors - ServiceNow Wiki however, the reports are still using the default report colors.

The report is pulling off of the Timecard table and I want to specify a color for each Skill, which is my Element for the Chart Color. I have tried selecting just the Color Name from the reference list with the Color field empty, I have tried entering just the hexadecimal value for the Color field leaving the Color Name field empty, and I have tried entering values for both the Color and Color Name fields but none of these changed the report colors.

Does it matter which field, Color or Color Name, I use to specify the color?

Below is the xml snippet of the Timecard form showing the field that I want to specify the color. Do I enter the display_value or the sys_id for the Value field in the Chart Color form?

<u_tgs_skill display_value="Prime Activities - Developer - Meetings">28e6cb52131b96808d7633b32244b0ca</u_tgs_skill>

Lastly, is there a system configuration I need to change to tell ServiceNow not to use the default colors?

Thanks for any input/advice!

[Chuck Tomasi]

Hi Phuc,

After doing some experimenting, it appears that this doesn't work well for reference fields. I don't see any examples in the sample data for reference fields either so I have to wonder if anyone before you has tried. I've had the same experience as you.

There is nothing about this in the documentation so it feels like a bug to me. You might want to reach out to customer support and see what they have to say. If they have a quick fix, don't forget to post it back here.

Thanks

[pkhoan]

Thank-you so much for that info. I'll ask customer support and will post back what they say.

[pkhoan · Accepted solution]

So I set the color using the Color Name field and the Value using the sys_id. I realized that I hadn't changed my report settings to 'use chart colors (if defined)'. Once I did this, the custom colors work for my Skills Reference field

[Chuck Tomasi]

Nice. I knew it had to be something simple. Where did you see that setting? (got a screen shot?)