Deny inbound action ticket creation from multiple email address

[Kaustubh k]

Hi All, 

We have a list of 700 email address shared and we need to block them to trigger inbound and create ticket is ServiceNow, please help how we can achieve this as on condition level is we update recipients its 700 plus mail id we need to restrict.

Any feedback on the same is highly appreciable.

Thanks

Karan

[dhanu3]

@Kaustubh k You can use Email Address Filters to restrict email addresses.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869547 

[dhanu3]

@Kaustubh k Did you get the solution? Please update with correct response to close this thread.

[Prince Arora · Accepted solution]

@Kaustubh k 

You can store the data as below array in your inbound action 

var blockEmails = ["abc","pqr","mno"];
if(blockEmails.indexOf(email.from) != -1){
 return;
}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.