Email: different "from" address *display name* for a given notification

[dmartinc]

Hello,

As explained in the documentation, it is possible to change the "From" address used by a particular Email Notification from the default one:
http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Overriding_Email_Fields
This works well as long as one remembers to do email.setReplyTo() in addition to email.setFrom().

However, I am trying to change the "display name" of the "from" address. I would like a different value from the one in the 'glide.email.username' system property (e.g. 'Help Desk').

Since I see no method in the documentation or when introspecting the 'email' object, I thought I could write a "on before update" Business Rule that rewrites the headers of a sys_email record before it is sent.
And I think I succeeded, because the headers in the sys_email record do change. But when I look at the mail that arrives to my personal inbox, the headers still show the default value (e.g. "Help Desk" instead of "No reply - Help Desk" which I am trying to achieve).

Can anyone offer any help / advice?

Thanks for reading,
David

[saravan]

Thanks a lot David.. It works

[ceu]

This seems to be standard if you use the advanced view.

Specify alternative outbound email addresses for notifications (servicenow.com)

Regards,

Christophe

[KamerT]

We can configure both the display name and email address/DL in the notification's From field using the following format:

Format:

Display Name<email id>

Example:

From: Test Incident <Testincident@gmail.com>