Flow Designer

Abhijit Somavan · ‎10-15-2024

Hello All,

Need help I have created flow for Microsoft Teams Graph Spoke in message activity i want to send message like below mentioned;

Number : INC********;
Caller : Caller Name;
Short Description : Test Teams link;
Assignment Group : TeamsTestGroup;
Assigned To : Assigned To Name;
Link To Incident In ServiceNow :

INC******

But in the chat it is going in single line.

PS: I have used '\n' in message script too. for reference please check screen shot.

Thanks in advance.

Amit Verma · ‎10-15-2024

@Abhijit Somavan

I tried reproducing it on my PDI. I am able to get the details in new line. Refer below snips :

var incidentNumber = fd_data.trigger.current.number;
var html = '<html><p>Hi Team <br> Below are the details: <br>Incident Number:'+incidentNumber+'<br></p></html>';
return html;

Output -

Please mark this response as correct and helpful if it assisted you with your question.

View solution in original post

Amit Verma · ‎10-15-2024

Hi @Abhijit Somavan

You can send the message in HTML and introduce line breaks using <br> tag. Refer https://www.servicenow.com/community/developer-forum/show-line-breaks-when-posting-message-to-ms-tea...

Thanks and Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

Amit Verma · ‎10-15-2024

@Abhijit Somavan

I tried reproducing it on my PDI. I am able to get the details in new line. Refer below snips :

var incidentNumber = fd_data.trigger.current.number;
var html = '<html><p>Hi Team <br> Below are the details: <br>Incident Number:'+incidentNumber+'<br></p></html>';
return html;

Output -

Please mark this response as correct and helpful if it assisted you with your question.

Abhijit Somavan · ‎10-16-2024

Hi @Amit Verma

Thank you for the suggestion it's working perfectly.