German version dont show the results under Visualisation Area in Service Operations Workspace

nherm
Tera Expert

‎09-14-2023 06:07 AM

Hi together,

when I change the language in the user preference (in this case to german) only the "Incident SLAs" show the results in the below section of Service Operations Workspace. Clicking on the other donuts after that, nothing happens (or the value from the first donuts will still shown). Any idea?

First click

nherm_1-1694696646815.png

 

further clicks on other donut sections

nherm_2-1694696687908.png

nherm_3-1694696707949.png

 

Thanks for your help in advance. 

See also my other questions. Maybe you have also an idea for this issue 🙂

https://www.servicenow.com/community/developer-forum/why-undefined-under-quot-incident-assigned-to-m...

 

https://www.servicenow.com/community/developer-forum/unassigned-incident-in-service-operations-workp...

 

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mdymak
Tera Contributor

‎10-30-2023 07:17 AM

Hi @nherm !

We encountered the same issue and after opening a support ticket @service now  we were told that this is a known defect and is solved with upgrading Service Operations Workspace ITSM Applications to version 3.0 (or above)
So what I did was upgrading the ITSM Apps via plugins to the current version - and it worked!

We were using Tokyo before and upgraded to Vancouver last weekend.

 

hope this helps!
br

Martin

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