We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...
From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.
Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript: "" + current.va...
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
Hello Team, How to implement the above requirement ?
Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...
I have a Record Producer with:A single-choice dropdown variable (let’s call it u_selector)A Multiple Row Variable Set (MRVS) (let’s call it u_items_mrvs) with a few columns (e.g., item, qty, comments)What I’m doing nowUsing a Catalog Client Script (o...
Hi all,I have added date/time field in one of my form in service portal.I want to validate on submission of request.( Due to some restrictions I cant use script include and business rule) I have set my user profile timezone to NYT. When I add value ...
I have a requirement to add a dynamic 5th slide in the ESC Portal Carousel. I need guidance on whether this is achievable and how to implement it. CURRENT SETUP:Our ESC Portal Carousel already has 4 static slides which are Announcement type records w...
In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step like below Under Actions - Get Catalog Variables from Digital Services Access request from Digital Services Access Request catalog Item name - Digital...
Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...
Hello Experts, I need to send a ServiceNow record attachment to a third-party document API. This API only accepts data in base64Binary format. Is there a method available to retrieve the binary content of an attachment and then convert it into base64...
We are looking for a way to take the paperclip icon off of one HR Service. Is there a way to do this?
Hi All/ @Ankur Bawiskar I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...
Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...
