Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...
I would like to disable/hide "Post" button in Portal Form Activity logs:Also make the text field read-only as well without touching the ACL. Is this possible? Thanks.
We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...
Hello!I am trying to change the language of a calendar widget in the service portal from english to new norwegian. We have been creating manual translations for new norwegian in other parts of this portal. After some research, we have found that even...
Hi, Can anyone help on Google console?I am working on a Sitemap Generator. After adding the property and submitting the sitemap in Google Search Console, I inspected a URL and saw the message: 'URL is not on Google' and 'Canonical URL is not in the p...
Hello everyone,I have a requirement to determine whether a Request and its associated RITM were created through a Virtual Agent or self-service. If the creation occurred via the Virtual Agent chat, the state field in the `sc_request` table needs to b...
Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...
I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App. The notify my user about an issue they raised wi...
Hi, I want to display a pop-up window from a UI Action using a UI Page to show a list of attachments related to the corresponding record in a drop-down. Using ui_reference, I can display them as a reference icon. Is there any UI Macro available to di...
I'm trying to integrate the ServiceNow and Jira. Building a flow designer with jira update issue action. where i'm facing the attached error when i put a dynamic value in Issue Id,But i use a static value in the Issue id field there is no error.Can a...
Hi, Im trying to create a customize dynamic filter using script include that will show only groups that I belongs to without the parents group (the OOB One of my groups dynamic filter includes the parents group). What am I doing wrong? var getMyGroup...
I am trying to delete records in using delete jobs but only few records deleted s", it works for about 40 minutes and , then stops deleting records I receive no errors or feedback. It just stops deleting records and it has to be restarted.Attached de...
Hi Community,I’ve enabled the CMDB CI SIM Card plugin to track SIM cards.To associate SIM cards with assets, I added a reference field on the Asset [alm_asset] form that points to CMDB CI – SIM Card [cmdb_ci_sim_card].This works from a data perspecti...
Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...
When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...
