Developer

Servicenow and SOAP outbound: WS-Security UsernameToken/PasswordDigest

Hey folks, I just wanted to quickly share this in case there is anyone else working with SOAP outbound and WS-security. It took a fair amount of time and a lot trial and error but finally I was able to successfully implement the WSE tags inside the s...

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Service Portal: Submit button gets stuck on "Submitting..." when Business Rule aborts the record ins

Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...

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Resolved! Impersonation from server-side script

I am trying to create a custom server-side step config to add groups/roles to an existing user created part of previous steps or reusable tests, and it seems the executing user should have admin or test designer permissions to do groups/roles to user...

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ServiceNow Table API returning fewer record while streaming

Hi folks,We have identified a data discrepancy issue where the ServiceNow Table API intermittently returns fewer records than expected when multiple API calls are executed in parallel. The occurrence is entirely random with no noticeable patterns obs...

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How to locate entry in ServiceNow Success Packs

I am currently following SNPI - Explore Now Create (Content) and I must create 'Create your own app - ServiceNow SPM.xml', after researching how to accomplish this I was led to ServiceNow Success Packs where I must locate this entry. Does anyone know...

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Workplace Reservations- Unable to load and process reservable module

Suddenly today, our Reservation module has stopped working and we have no idea why.The DATES are not showing at all and we get either the error above or Or-Of course there was no changes or anything done, it just stopped working and not finding any r...

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IntegractionHub Microsoft Active Directory V2 spoke question

I'm having issues adding a Contact Object to an Active Directory security group.We have instances where users from other domains are required to have an account created on the parent domain. Therefore the difference between user and contact objects....

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This is based on approval for procurement case

My requirement is when an approval sent to the requestor's manager based on the choice selection( means in the record producer there is a choice field and when the requestor selects the first two options only the approval request should sent and get ...

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Import Sets - Importing creating new copies of existing fields.

Maybe someone out there has seen this before or maybe I’m just being really slow today. When using the standard “Load Data” feature of ServiceNow and targeting an existing Import Set table that it loads to. These are the key fields that belong to t...

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Scripting and Coding

List Calculation is exposing sensible data, although ACL is correct.

This issue is based on a Known Error article and something I have raised some time ago. However I did not find any suitable workaround nor did the TSE in a Case resolve my issue. Therefore I would like to ask if anyone has an idea. Known Error Articl...

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Generate Labour Costs - missing from Demand Teamspace tables?

Hi Community, I'd like to check with yourselves if what I'm experiencing is correct or whether I'm missing something - I'm currently doing some configuration on one of the Teamspaces, trying to set up all that's required to manage resourcing and I ha...

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MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

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Playbook is not showing in Service Operation Workspace for Major Incident Management

i have duplicated the playbook and then when i checked in MIM Servicenow it is not getting attached pleease guide me so that my newly created playbook also reflect along with Major Incident Process playbook

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How to create a separate tab section with 9 tabs on a Classic ServiceNow form?

Hi Community,I am working on a Change Request form in ServiceNow.Currently, the form has existing tabs such as:NotesPlanningScheduleConflictsApprovalPrerequisiteI want to create a separate section/tab group for my 9 new tabs. These 9 tabs should not ...

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Australia Upgrade: Dynamic Filter failing for end users with error

I have a Dynamic Filter that we set up to pull a list of Business Units a user is assigned to via group membership that has worked fine through Zurich. When I began testing the Australia upgrade (version glide-australia-02-11-2026__patch2-hotfix3a-0...

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