How to restrict UI Action "View" in incident form?

[Naveen Kumar]

I need to show Ui Action "View" to only "itil" users.

and other users should not see this UI Action.

How to find this UI Action and add conditions.

[GodOfWar]

You can't have the best solution for that approach. I suggest you provide them a separate view for their role. 

[Community Alums]

Hi @Naveen Kumar  ,

Try the below

(function overrideView(view, is_list) {

if( (gs.hasRole('admin')) && !(gs.hasRole('itil')) ){
answer = 'finance_custinc'; // set the new view to answer
}

})(view, is_list);

Also, https://www.servicenow.com/community/developer-blog/managing-access-to-ui-actions-with-conditions-ro...

[KrishnaMohan · Accepted solution]

Hi @Naveen Kumar  

Navigate to system UI -> UI Context Menus

filter the column name with 'view'

open the form and you will see condition field, you can apply the conditions.

To know more about customize list context menus, explore serivcenow docs product link

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/navigation-an...

If this helps, please mark this as correct/helpful.

Thanks,

Krishnamohan

[scott barnard1]

"view" is restricted to users with the view_changer role.

If you don't want people changing view then remove this role from them.