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Clean Assignment Logic in ServiceNow. Stop Hardcoding sys_ids!

As ServiceNow develope...

Kristy Merriam
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Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Develop...

Earl Duque
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New ATF Support for Configurable Workspaces in the ServiceNow Zurich Release

New ATF Support for Co...

Earl Duque
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Podcast: Break Point - Meet the Web Agents with Jingfei Chen

On September 30th, Ser...

laurenmcmanamon
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Unlocking the Power of Scripted Relationships in ServiceNow

As a ServiceNow develo...

Kristy Merriam
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How We Got ServiceNow to Print Cards at Knowledge 25 with MID Servers

Check out other articl...

Travis Toulson
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Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blo...

Earl Duque
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Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo...

laurenmcmanamon

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Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Catalog Item - Catalog Builder 'Security prevents writing to this field' message

Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...

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Edit bottom not showing on Taxonomy for Employee Center

I am trying to change the Taxonomy that I am using but the buttom is not showing up. I have tried to reinstall the plugin for taxonomies and have put the role for taxonomy_admin as I saw that it could be a possible issue, but still not working. My u...

Question

Catalog Builder - 'Security prevents writing to this field' message

I’m trying to publish a Catalog Item after making a minor edit, but when I attempt to save or publish it, I receive the error: “Security prevents writing to this field.” This occurs even when logged in as Admin. I’ve checked for Client Scripts that m...

Question

How to show notification alerts in Service operations workspace?

In this video, @25.42s, it shows the 'Show Alerts' feature. How to enable it? https://www.youtube.com/watch?v=HoifkkSjsE4

Question

Security prevents reading User - no records displayed

I have a user that seems to be in all the correct groups. But when the user goes to read a report they get "Security prevents reading User - no records displayed" i have tried to problem solve this but im at a stop as i cant find what the issue is.

Question

Position data should not be reflected under Employee Information section while submitting HR Case

I have a requirement where I want to hide position field from HR Profile table, and hence position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...

Question

Not available for not working as expected

Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...

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Attachments are displayed inconsistently based on they are uploaded through portal or ITIL backend

Hello All, When request is submitted via the Portal, and an attachment is added, it is only visible in the record Work Notes.When the attachment is added from the fulfillment end, it is displayed in the "Manage Attachments" section at the top of the ...

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Regarding appilying condition to a UI action while atf testing.

Hi community, “I want to know how to apply conditions to a UI Action so that it becomes visible during ATF testing.”thank you.

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Help Identifying Source of Form Message Trigger

Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...

Question

Making info messages appear depending on the outcome of a script include

In ServiceNow, I'm using the below function to determine if a changes is made for the owner or platform:resolveOwnerDeptHierarchy: function() { //Setup parameter fields to be used in the client scripts var ownerId = this.getParameter('s...

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hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

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Resolved! Discuss and Follow buttons

Hello, I want to hide the discuss and follow only in the project table ? how can I do that ?

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Deactivate "Discuss" button only for few groups or table.

Hi Everyone. I am trying to deactivate "Discuss" button so only specific group cannot initiate sidebar discussion. I don't want to limit the query, i just want to Hide the discuss button from the record like incident, case etc. only group example ACM...

Question

Hide Discuss Button on Table or Scoped App

We have some customers we've developed custom apps for that do not want the Discuss button. They would prefer all communication take place in the activity log, and do not want to introduce another place for collaboration. How can we hide the button o...