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Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

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ShaidaC by Tera Expert
  • 533 Views
  • 8 replies
  • 0 helpfuls

Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

Scheduled Email reports - Without Attachments

Is there a way to limit people from being able to schedule report with out attachments? We do not want users to send the reports in the attachments. Any help on this would be greatly appreciated .Thank youShubha

Shubha2 by Mega Guru
  • 244 Views
  • 2 replies
  • 0 helpfuls

Effectiveness of Gamification

Is gamification more effective for onboarding or long-term engagement in portals?I’ve seen gamification used successfully for onboarding new users, but I’m curious how effective it is for long-term engagement once users are familiar with the portal.A...

SuziW by Kilo Contributor
  • 147 Views
  • 1 replies
  • 0 helpfuls

Firefox: Flow Designer Issues with Zurich

Hi all, Has anyone else noticed issues with Flow Designer since updating to Zurich, if using Firefox? In Chromium browser (Edge, Chrome) it's fine, but in Firefox there's missing SVG icons, and misaligned buttons when expanding flow steps.I've tried ...

Resolved! Business rule : Display

I read community answer that Business rule: Display is used when say child incident task wants to get field value of parent table incident . Can someone give some other use case of this Display. Thanks

ZebaT by Giga Contributor
  • 515 Views
  • 7 replies
  • 5 helpfuls

Your instance is hibernating

Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.

manojjootur by Kilo Contributor
  • 78 Views
  • 1 replies
  • 0 helpfuls

Attachment icon doesn't respond in workspace.

Hi All,The attachment icon is not working in workspace. If I click on it nothing happens.If I open this table record outside of workspace, I can see an attachment there.Please help me understand why it is happening.

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geet by Tera Guru
  • 241 Views
  • 2 replies
  • 0 helpfuls