Got a slightly odd problem that I'm not really sure how to investigate any further. We have a custom table structure that uses a lot of assessments to capture information from users across numerous parent/child records. In order to make it easier to ...
Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...
I have configured the PagerDuty Integration using the PagerDuty spoke. We set up the configuration so that when an incident is created in ServiceNow, a corresponding incident is also created on the PagerDuty platform.Now, the client requires that whe...
Hi We currently have an ACL where item names are hardcoded to make variables editable on the sc_task level. However, we now want to replace this hardcoding and use a system property (with either a comma-separated list or query) to determine which cat...
Hello I need to link the device return and leaver requests into a single request. Previously, separate requests were being created — one for the leaver and another for the device return when the termination date changed. I’ve updated the business rul...
Here is the requirement to add error message for "Change Registration" Modal. (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone not in UI How this can be implemente...
We are adapting a standard ATF knowledge test to our settings (KM: Validate feedback task assignment to the ownership group manager copy)Creating a new knowledge article is working fine, but we seem unable to open the newly created knowledge article ...
I have a client who has provided an x.509 certificate for using ssl. It has the extension .cer. I have a couple of questions maybe someone could assist me with: In the doc here ( https://express.servicenow.com/support/documentation/install-idp-certi...
Hi all, i have a requirement to close all related tasks before closing incident in playbook. how to add this activity before closing an incident activity?
Hi,when a new sc_task created with the assignment group as 'aks' and short description 'abc' creted, the flow designer should trigger. There is a table named sc_req_item were there is a field named termination_username. This field value is required f...
Hi All, I have a requirement to add the icon Add me icon next to the watchlist field in csm workspace level. when user click it, current user will add to that watch list. how we can do that in workspace level. Kinldy please help me on this one.
Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() { //Type appr...
After Yokohama Upgrade, 2 lists "Shared with me" and "Opened by link" where added in all user's MyList.Does anyone know how to remove from MyList?Thank you!
Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it. Thank you.
Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.
