Forum Posts
Query Match ACL Not Filtering Records as Expected
Hi Community,I have created a custom table named u_shivtej and a custom role u_shivtej_user.On this table, I have set up two ACLs:table.* → Read (allow if) access for the role u_shivtej_usertable.* → Query Match (allow if) ACL with the condition age...
Resolved! How to add choose file button with upload in catalog form?
How to add choose file button with upload in catalog form? Could you please help me on this Regards,Yamini.
Resolved! Notification on security_admin Role Elevation
Hi all,I have a requirement to trigger a notification to a specific group whenever a user elevates their role to security_admin. Details (OOTB) : When a user elevates their role to security_admin, a record is generated in the sysevent table with the...
Resolved! Is script action required to trigger notifications asynchronously?
So, i had requirement where i wanted to trigger notifications on click of ui action and that should be asynchronous call. In brief, we had task table and for each task there will be multiple assessments assigned to different users stored in assessmen...
Inputs on Slack Spoke Action- Post Actionable Message
Hi Team, We have configured our flow from ServiceNow to Slack (Delivering Required Notifications). Now we have to configure the bidirectional setup i.e. sending information back from Slack to ServiceNow which primarily includes Approval Action as wel...
Resolved! Script Hellp!!
I need to Allow user to generate "Security Incident" via normal Incident record but we have to make sure that logged in user has access to "Security Incident" Table?
The choice table shows no options for the choice type field
Hi,I have a scoped application where in one of the tables (say Table 1) I have a choice field that must obtain the values of another choice field from another table - Table 2 (defined in the same scope). However, I do not see Table 2 as an option in ...
I have implemented a flow using code that works as expected in most cases
I have implemented a flow using code that works as expected in most cases
Delete Multiple records
Hi All, We want to delete multiple records in Software Installation table approx 8.8 Million records The purpose of this activity is to clean up the data and load it fresh, can You recommend a best solution with out any performance issues Instance : ...
ATF "Set Component Value" Step Displays sys_id Instead of Display Value
We are encountering an issue while creating an ATF test step using "Set Component Value". For a reference field, even though the display value is set to the name field, the label in the test step shows the sys_id of the record instead of the expected...
Printers not getting discovered and difference b/w cmdb_ci_ip_address and discovery_range_item table
We have a Discovery Schedule that runs every Sunday with 79 IP ranges for printers. However my CMDB team shared a list of additional printer IP addresses which are missing in cmdb_ci_printer table. Later we figured it out those ranges are not part of...
How to insert fields using ACLs, Business Rules,
How to insert fields using ACLs, Business Rules,
Selected Catalog item variables are not properly visible in RITM's Variable Editor?
Hi All, I'm facing one issue that the variables from catalog item are not properly visible in RITM's Variable Editor. Do I need to make any additional configuration for this?In our catalog item we have multiple fields, based on category and subcateg...
Question : CLONE the ESC or Customize the OOTB?
Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...
